Ive just got off the phone to Fiat in Italy. Decided that since this has the potential to develop into abit of a saga, i'd phone them on everyones behalf. The lady in Customer Care that i spoke to didn't know about it, but i gave her the details of the affected vehicles (3 Grande Puntos & 1 Punto Evo) & she has passed this to the Vehicle Conception Team, who keep tally of problems on their cars & send out Service Bulletins to the dealer network if necessary.
She urged me to tell you all that if you are experiencing this problem, even if it has now be resolved, please phone Fiat Customer Care on 00800 3428 0000 (goes straight through to Italy), notify them that youve had a problem with the alternator freezing in cold weather, and they will log this with Vehicle Conception.
She said that if your Fiat Dealer doesn't know about the fault, suggest they contact Fiat Technical who should be able to help.
I will keep an eye on these cases & will contact Fiat's Customer Relations Manager for the UK if need be.
In the meantime, keep posting with any queries.
Liam
She urged me to tell you all that if you are experiencing this problem, even if it has now be resolved, please phone Fiat Customer Care on 00800 3428 0000 (goes straight through to Italy), notify them that youve had a problem with the alternator freezing in cold weather, and they will log this with Vehicle Conception.
She said that if your Fiat Dealer doesn't know about the fault, suggest they contact Fiat Technical who should be able to help.
I will keep an eye on these cases & will contact Fiat's Customer Relations Manager for the UK if need be.
In the meantime, keep posting with any queries.
Liam
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