Register Login
Mr FIAT - Your #1 source for vintage car parts
Reply
 
Thread Tools
Old 18-02-2008   #1
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Is this luvduvs' 3rd (and final) official complaint?

Those who have been on FF for a while would know that I've had my fair share of pain with my GP. Here's the latest, and possibly final straw that would push me over the edge:

In a nutshell, the car is pulling to the left, and has caused uneven wear to the front tyres - front left has only 3mm left while front right has 5mm.

Whenever I take a left turn, then let go of the steering wheel, it does not return to the center position, but remains at 10-11 o' clock. This does not happen with right turns.

Its had at least 2-3 wheel alignments done, and its not that.

The first dealer I went to could not fix it after 3 attempts. so about 2 weeks ago I went to another one, which I took a technician on a road test and he acknowledges there's a problem. They contacted Fiat AU, who confirmed there had been several cases of this and replacing the "steering motor" would fix the problem.

So it took a week for the part to arrive and the car to be booked in again. I called them up today, and they said despite having the part replaced, it made no/very little difference. From the sounds of things, they have no idea how to have this rectified.

Obviously I'm not going to leave this the way it is knowing my tyres are being chewed up. There is definitely something wrong with the car, and I don't understand why I should put up with it. I've been very patient with this, and given them every possible opportunity to sort it out. But if they can't sort it out, what are my possible next steps?

I know they will not do any of the below, but I have to at least start somewhere:
  • Replace the entire car.
  • Provide me with a new set of tyres every 5,000km.
  • Replace the entire steering system (or whatever you call it).
Thoughts?

(Thanks for reading )
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Old 18-02-2008   #2
Join Date: Mar 2007
Posts: 70
Thanks: 1
Trader Rating: 0
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

Don't know about Oz, but in UK we have the sales of Goods act. Which means that if the product is not for for purpose it was intented to be sold i.e has a fault that cannot be rectified then you are entitled for a refund/exchange for the full value that you paid for the goods.

Faulty steering is a saftey issue and if I was you I would be leaving the car at the dealers and telling them they have 2 weeks to fix it or you want a full refund as car is dangerous.

Show them that you mean business and you'll be amazed at the results.


Been there done that....basically swapped my GP active sport for a new Bravo
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides


Last edited by blebo; 18-02-2008 at 10:44.
blebo is offline Reply With Quote Quote 
Old 18-02-2008   #3
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

I did another search and found several possible "leads" - worthwhile mentioning to dealer?
  • Drop arm bushes
  • Bottom ball joint on front suspension arms, wishbone
  • Steering column/rack/motor
Guess anything is worth a try at this stage..

Quote Originally Posted by blebo View Post
Don't know about Oz, but in UK we have the sales of Goods act. Which means that if the product is not for for purpose it was intented to be sold i.e has a fault that cannot be rectified then you are entitled for a refund/exchange for the full value that you paid for the goods.

Faulty steering is a saftey issue and if I was you I would be leaving the car at the dealers and telling them they have 2 weeks to fix it or you want a full refund as car is dangerous.

Show them that you mean business and you'll be amazed at the results.


Been there done that....basically swapped my GP active sport for a new Bravo
Well here's the thing: while I acknowledge that all cars will have its niggles & faults, and therefore a need to revisit the dealer every now and then (especially for a budget car like a GP), its gone beyond a joke. I have literally lost count of the number of times I've gone back to the dealer, not to mention the amount of money (bus/train fare), time (arriving late/leaving early for work, taking days off) and productivity wasted.

So yes, I'm aware that I need to give the dealer ample amount of time/opportunity to work on the problem(s), but come on, I think I've been more than generous. When I bought the car, the intention was to use it, not leave it over night at the dealers every month. Yes, there are courtesy cars available, but they're charged at a per day basis. Now why should I be paying for anything when its supposed to be under warranty?

Safety aside, every time the car is driven its costing me money in premature wear and tear. Now that both the dealer and Fiat AU acknowledges there's a fault, I certainly would not be tolerating this any further. I'm sure there are consumer laws here, and although I don't know how far they go, I won't be afraid of going down this path this time around.

While I'm at it I might as well: here's a summarised list of all the faults that I've experienced (in decreasing order of seriousness):

*** Reverse light came on only when it felt like it
(Took 2 attempts to diagnose/replace part - RESOLVED)

*** Steering pulls to left
(As per this thread. Have already spent close to AUD100 for 2 wheel alignments - UNRESOLVED)

** Check Transmission Handbook
(Twice - first time caused a traffic jam in the middle of the city because the car refused to start. Second time ruined my holiday by stranding us by the side of a highway - https://www.fiatforum.com/grande-pun...-dualogic.html. Both times were caused by a faulty brake switch - RESOLVED)

** Juddering Dualogic
(Lost count at number of diagnostic attempts - UNRESOLVED)

** Reverse clank
(Couldn't even be diagnosed - UNRESOLVED)

*Creaking when turning (hard) left
(Seems to have disappeared by itself - RESOLVED?)

* Tape A Playing message
(Harmless, but still ridiculous - UNRESOLVED)

* Dash trim out of place
(Replaced, twice - RESOLVED)
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Old 18-02-2008   #4
RAC 500W
Join Date: Nov 2006
Location: Coventry
Posts: 1,414
Thanks: 2
Trader Rating: 0
RichC has donated!
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

I really feel for you mate, its a shame that your experiencing so many problems.

I too am having the same problem with the steering. When i had my fronts done there was 3mm remaining on the left and 6 on the right. Ive had the tracking done and its still the same.

Rich
__________________
RichC is offline Reply With Quote Quote 
Old 18-02-2008   #5
West Wallaby Street
 
sledge's Avatar
Join Date: Oct 2006
Location: Megawatt alley
Posts: 1,667
Thanks: 122
Trader Rating: 0
sledge has donated!
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

Kev?
Go and speak to a Solicitor mate, find one thats very clued up on Aussie consumer and trading laws
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

sledge is offline Reply With Quote Quote 
Old 18-02-2008   #6
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by RichC View Post
I really feel for you mate, its a shame that your experiencing so many problems.

I too am having the same problem with the steering. When i had my fronts done there was 3mm remaining on the left and 6 on the right. Ive had the tracking done and its still the same.

Rich
So you've left it chewing up your front left?

Quote Originally Posted by sledge View Post
Kev?
Go and speak to a Solicitor mate, find one thats very clued up on Aussie consumer and trading laws
One of T's (thanks again T ) mates works at the dealer where the car is at now, so hopefully he can help me out before I take things further. Otherwise I don't have much of a choice..
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides


Last edited by luvduvs; 18-02-2008 at 12:11.
luvduvs is offline Reply With Quote Quote 
Old 18-02-2008   #7
RAC 500W
Join Date: Nov 2006
Location: Coventry
Posts: 1,414
Thanks: 2
Trader Rating: 0
RichC has donated!
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by luvduvs View Post
So you've left it chewing up your front left?
I dont plan on leaving it that way, its going back to the dealer to have the rear brakes sorted so ill get them to look at it then. By the sounds of things though they arent likely to be able to.

Rich
__________________
RichC is offline Reply With Quote Quote 
Old 18-02-2008   #8
West Wallaby Street
 
sledge's Avatar
Join Date: Oct 2006
Location: Megawatt alley
Posts: 1,667
Thanks: 122
Trader Rating: 0
sledge has donated!
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

Kev?
Some food for thought.
I remember now I once had a company Mondeo that was forever scrubbing front tyres....in the end it turned out that the front subfame was misaligned with the body........perhaps your GP has a similar problem.

Have you thought about getting a second opinion, another Fiat dealer or a reputable garage or a motoring organisation or even bringing in a consultant automotive-engineer? OK its gonna cost you but if it turns ugly you have a chance of claiming it back.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

sledge is offline Reply With Quote Quote 
Old 18-02-2008   #9
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by sledge View Post
Kev?
Some food for thought.
I remember now I once had a company Mondeo that was forever scrubbing front tyres....in the end it turned out that the front subfame was misaligned with the body........perhaps your GP has a similar problem.

Have you thought about getting a second opinion, another Fiat dealer or a reputable garage or a motoring organisation or even bringing in a consultant automotive-engineer? OK its gonna cost you but if it turns ugly you have a chance of claiming it back.
Thanks for that - I'll mention it to them today.

Yep its already at a second dealer. If that doesn't work I suppose I can go to a third, fourth, fifth etc until I've tried every dealer there is. But when is enough enough? And the chance of claiming anything back - I doubt it!!
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Old 18-02-2008   #10
Join Date: Feb 2006
Location: Auckland
Posts: 945
Thanks: 9
Trader Rating: 0
Hoth Shot Champion, Solitaire Champion
New Zealand 
Re: Is this luvduvs' 3rd (and final) official complaint?

Hey there
Me again!

Have you resolved the Dualogic faults?
There is new software being released over here within the next week-10 days with regards notchy gear changes and stalling dualogic cars. The previous update (that should've been done) was a faulty update and actually made things worse, part of it was not actually loading up and was therefore skipping the update completely.
Question your dealer about it.

If your tyres are getting scrubbed off quicker on one side than the other you may find your shockers are not aligned. however, if the dealer has found the fault and told you what it is and is going about fixing it then i'm afraid you have no claim on consumer guaruntee's. They have found the fault and fixing it.
If they turned round and said "tough sh*t buddy" then you have a case.
__________________
1995 Giallo Coupe 16vt. Now with 20vt leather & Stilo Blades
fiatdownunder is offline Reply With Quote Quote 
Old 18-02-2008   #11
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by fiatdownunder View Post
Hey there
Me again!

Have you resolved the Dualogic faults?
There is new software being released over here within the next week-10 days with regards notchy gear changes and stalling dualogic cars. The previous update (that should've been done) was a faulty update and actually made things worse, part of it was not actually loading up and was therefore skipping the update completely.
Question your dealer about it.
Dualogic is still the same, and although I live with it now, will raise it with them.

Shockers as in shock absorbers?

Quote Originally Posted by fiatdownunder View Post
If your tyres are getting scrubbed off quicker on one side than the other you may find your shockers are not aligned. however, if the dealer has found the fault and told you what it is and is going about fixing it then i'm afraid you have no claim on consumer guaruntee's. They have found the fault and fixing it.
If they turned round and said "tough sh*t buddy" then you have a case.
Nope, they haven't been able to pinpoint the problem yet
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Old 18-02-2008   #12
Join Date: Feb 2006
Location: Auckland
Posts: 945
Thanks: 9
Trader Rating: 0
Hoth Shot Champion, Solitaire Champion
New Zealand 
Re: Is this luvduvs' 3rd (and final) official complaint?

Aussie dealers suck
__________________
1995 Giallo Coupe 16vt. Now with 20vt leather & Stilo Blades
fiatdownunder is offline Reply With Quote Quote 
Old 19-02-2008   #13
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

Update: they've asked for more help from Ateco, so its a wait-and-see.

He said the pulling is not causing premature wear and tear as the wheel alignment/tracking is perfect. Can anyone confirm/deny that?

Quote Originally Posted by fiatdownunder View Post
Aussie dealers suck
...........
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Old 19-02-2008   #14
Join Date: Apr 2007
Posts: 379
Thanks: 10
Trader Rating: 0
United Kingdom 
Re: Is this luvduvs' 3rd (and final) official complaint?

I sympathise. Having had so much trouble with my 1.3 Multijet 90, I complained to the garage owner and Fiat on numerous occasions and was eventually offered such a good deal on a new Fiat that I would have been silly to ignore it. However, I preferred the 1.3 to my new 1.9 Sporting.

I am sorry to say that the Service Departments are not always capable of diagnosing faults, let alone fixing them!
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Mad Mike is offline Reply With Quote Quote 
Old 19-02-2008   #15
SNAP!
 
luvduvs's Avatar
Join Date: Oct 2006
Location: Sydney
Posts: 3,308
Thanks: 11
Blog Entries: 121
Trader Rating: 0
luvduvs has donated!
Australia 
Re: Is this luvduvs' 3rd (and final) official complaint?

So realistically, what are my options if they cannot fix it?

(And I don't believe that the uneven tyre wear is not caused by the pulling)
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

luvduvs is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump