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Old 04-05-2008   #91
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by Shanil View Post
Sure, the details are

Mr. Sergio Marchionne – Chief Executive Officer,
Fiat S.p.A, 250, Via Nizza
10126, Turin
Italy
Thanks to Shanil I'll be giving this a try..
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Last edited by luvduvs; 04-05-2008 at 13:58.
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Old 06-05-2008   #92
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Re: Is this luvduvs' 3rd (and final) official complaint?

Response from dealer:

*********************************************
I have discussed your car with ATECO.

They informed me that at the the time of test the car was within the manufactures specification.

Therefore as the dealer we can do no more for you.

My recommendation is that you contact the department of fair trade and get someone from there to drive the car.

Regards,

*********************************************

Not surprised at all.

And I don't need to be reminded to get Fair Trading to inspect my car - its already booked.
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Old 09-05-2008   #93
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Re: Is this luvduvs' 3rd (and final) official complaint?

Hi Today I managed to get you an email addy which is customercareinternational@fiat.com I was contacted by a guy called Edwin Merino, try writting to them as well

I posted a complaint on the fiat.com website so this guy responded to that

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Old 09-05-2008   #94
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by Shanil View Post
But you need to admire the Japanese cars especially Toyota the damn thing just keeps going, going, going without any issues
You need to meet my mate's wife. She ended up Ca"rolling" her car off a cliff top with respect to issues that would make anyone here cry.

I don't want to rub salt in one's wounds, though I have had trouble free motoring with my Punto since I bought it in Feb this year. Thought it would only be fair to say so from another perspective.

Luvduv, man. If I ever meet you, I'll shout you a beer. I know what it's like when you're large expense item is a lemon. Just google "pipsqeek +ibook saga"

If anything, it's an inspiring read on how not to ever give up, keep your cool and things will always go good.... you just have to have the patience to wait around long enough to talk to someone with sense.

Good on you for taking this further. You only deserve a car that runs properly, in a straight line and without shuddering. These things were not mentioned on the feature list after all.

Cheers
pips

When your crap is sorted out, come around for a BBQ and a Beer.
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Old 09-05-2008   #95
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by Shanil View Post
Hi Today I managed to get you an email addy which is customercareinternational@fiat.com I was contacted by a guy called Edwin Merino, try writting to them as well
That's freaking awesome!

I haven't had time to write to Marchionne yet as its been smashing for the last week running two jobs, but definitely will give this a try

Quote Originally Posted by pipsqeek View Post
You need to meet my mate's wife. She ended up Ca"rolling" her car off a cliff top with respect to issues that would make anyone here cry.
Rolling her car off a cliff ay... that just gave me an idea...


Thanks guys - will of course keep you posted on this award-winning drama
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Old 11-05-2008   #96
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by luvduvs View Post
So realistically, what are my options if they cannot fix it?

(And I don't believe that the uneven tyre wear is not caused by the pulling)
I would keep badgering Fiat and your local garage. I wrote to the Managing Director of Fiat in the UK. I found out his name by surfing the Internet. Whether or not this made a difference I don't really know. I had written to both Fiat customer services and the owner of my local garage several times and catalogued the faults and visits to the service departments. Good luck!
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Old 13-05-2008   #97
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Re: Is this luvduvs' 3rd (and final) official complaint?

Latest:

Test drove with mechanic from Fair Trading, who experienced for himself that it was pulling to the left. Dealer did wheel alignment (again) on the spot, made no difference whatsoever. Fair Trading mechanic pretty much reiterated what the two dealers and Ateco said - that this is within reason and subtly suggested that although I can take it further with the Tribunal, I wouldn't get very far because according to him, [1] even though it pulls to the left its not a safety issue because its not a massive pull, [2] the tyres are wearing evenly, and [3] when I sell it whoever buys it probably wouldn't notice it anyway.

I have a feeling there's not much else I can do
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Old 13-05-2008   #98
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Re: Is this luvduvs' 3rd (and final) official complaint?

Oh dear!

Seems the fair trading guy confirmed what Fiat AU were saying all along.

Bit of a silly question here, I know, but here it is: Have you tried by replacing the front tyres with brand new ones? I don't know what tyres you have on your car, but the Pirelli P Zero Nero are awesome, I find them much better than the Bridgestone Potenzas I originally had...

This might cure it?

Good luck...
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Old 14-05-2008   #99
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by georgios1976 View Post
Bit of a silly question here, I know, but here it is: Have you tried by replacing the front tyres with brand new ones? I don't know what tyres you have on your car
Tyres are Pirelli Cinturato P4.

Haven't tried new tyres, but I doubt that would help. I know next to nothing about cars, but I do know the problem is not related to wheel alignment - the dealers, Ateco, or the Fair Trading guy just don't seem to understand that - FFS its either the steering column or rack
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