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Old 22-02-2008   #31
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Re: Is this luvduvs' 3rd (and final) official complaint?

hey i deal with custoemrs all the time, i've sold the cars for the last 7 years!
I honestly cant believe how shocking the Oz dealers are.
Ship the car across the pond for a week, we'll sort it!
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Old 22-02-2008   #32
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by fiatdownunder View Post
I honestly cant believe how shocking the Oz dealers are.
Well part of the reason is because they refuse help from other people. I mentioned FF to the first dealer, which he flogged it off to be utterly useless. I mentioned FF to this dealer, and he said forums are just a place where people ramble and complain. Yes that's true, and that's how things get fixed because people share information with each other
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Old 22-02-2008   #33
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Re: Is this luvduvs' 3rd (and final) official complaint?

Kev?
You are getting absolutely nowhere mate, its time to bite the bullet.....go see a solicitor.
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Old 22-02-2008   #34
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Re: Is this luvduvs' 3rd (and final) official complaint?

The last time Fiat AU promised they'll "look into finding a solution" for the juddering Dualogic - guess what - I never heard back

Yeh I know mate - I'm looking forward to Monday..


Edit: http://www.accc.gov.au/content/index.phtml/itemId/3863

As a consumer, goods that you purchase must:

* be of merchantable quality—goods have to meet a basic level of quality and performance given the price and description of the goods
* be fit for the purpose—goods must do the job you made clear to the supplier you wanted them to do or that are implied from the circumstances in which you purchased the goods
* match the description or sample given to you before purchase, whether through a catalogue, labelling, packaging, on a website or in person.

But looks like I have to lodge a written complaint first (should be a piece of cake - not that I haven't had any experience in that ), then go to ACCC if not satisfactory.
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Last edited by luvduvs; 22-02-2008 at 22:51.
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Old 23-02-2008   #35
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Re: Is this luvduvs' 3rd (and final) official complaint?

If I get a BS answer on Monday here's what's going in the post:

***********************************************
Dear Sir/Madam,

This is the third, and final written complaint that I’m making about my car, a Fiat Punto 2006, registration number xxx xxx.

My car has developed a problem with its steering since late 2007. I have been to two different dealerships and neither could rectify the problem.

The problem is, when a left turn is made, the steering wheel does not return to the center position, causing the car to severely pull to the left. The same does not happen with right turns. I have demonstrated this to the technicians at Sydney City Alfa, who has witnessed this, and acknowledges the steering is faulty.

This needs to be resolved ASAP because of three reasons:
  1. It is dangerous to drive a car that doesn’t drive straight.
  2. How am I going to sell my car when it obviously has a serious safety issue/fault?
  3. It has caused premature wear and tear to the front tyres. The front left has only 3mm left while the front right has 5mm. I have had several wheel alignments done and tyre pressures checked and they are both perfectly fine.
Under your instructions the steering motor has now been replaced, but this did not resolve the problem. Sydney City Alfa have advised me they’re now awaiting further instructions from you on the next steps to take.

Its been well over a week since we’ve last heard from you and I need to know what you’ll be doing to have this resolved. I would like you to call me (xxxx xxx xxx) by COB Friday 29th February to discuss this further; if not I’ll be taking the matter straight to the ACCC.

Thank you and Best regards,
Kevin
***********************************************
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Old 23-02-2008   #36
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Re: Is this luvduvs' 3rd (and final) official complaint?

drop the thanks & regards,just put your name at the bottom.
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Old 23-02-2008   #37
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Re: Is this luvduvs' 3rd (and final) official complaint?

drop all them kisses where you ask them to call too





















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Old 23-02-2008   #38
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by T14086 View Post
drop the thanks & regards,just put your name at the bottom.
Why, do I sound too polite?

Quote Originally Posted by dave View Post
drop all them kisses where you ask them to call too





















Constructive as ever Dave
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Old 23-02-2008   #39
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by luvduvs View Post
Why, do I sound too polite?
Yes......its a final complaint not a xmas card
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Old 23-02-2008   #40
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Re: Is this luvduvs' 3rd (and final) official complaint?

Regarding the Dualogic judder, does it cut out, or just judder?
there is an update out which rectifies the juddering, it makes it extremely smooth, i've had it dont all both my demos and numerous customers cars.
the steering problem, i've not had anything from over this side.

Good luck with the letter Kevin.
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Old 23-02-2008   #41
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Re: Is this luvduvs' 3rd (and final) official complaint?

Just judders - surprisingly though I haven't had the juddering for some time now, but will mention it next time it goes it. Does the update have a specific name (so I can refer to it)?

Cheers mate - I'll need all the luck I can get
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Old 25-02-2008   #42
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Re: Is this luvduvs' 3rd (and final) official complaint?

They want me to leave the car for a day tomorrow to do a few more test...
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Old 25-02-2008   #43
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Re: Is this luvduvs' 3rd (and final) official complaint?

Alright, had a moment to think about this, and no, I'm not wasting another second of my time. They can go f themselves until the cows come home.

This is going in the post as soon as I'm out of the office (edited from previous version):

***********************************************
25th February, 2008

Dear General Manager,

This is the third, and final formal complaint that I’m making about my car, a Fiat Punto 2006, registration number AZO 06B.

My car has developed a problem with its steering since late 2007. I have been to two different dealerships and neither could rectify the problem.

The problem is, when a left turn is made, the steering wheel does not return to the center position, causing the car to severely pull to the left. The same does not happen with right turns. I have demonstrated this to the technicians at both Rick Damelian and Sydney City Alfa, who has witnessed this, and acknowledges the steering is faulty.

This needs to be resolved ASAP because of three reasons:

1.It is dangerous to drive a car that doesn’t drive straight.
2.How am I going to sell my car when it obviously has a serious safety issue/fault?
3.It has caused premature wear and tear to the front tyres. The front left has only 3mm left while the front right has 5mm. I have had several wheel alignments done and tyre pressures checked and they are both perfectly fine.

Under Ateco’s instructions the steering motor has now been replaced, but this did not resolve the problem. After waiting a week for further instructions, I’ve been asked by Sydney City Alfa to leave my car for at least a day again so “tests” could be carried out.

Ateco and its dealers obviously do not know what the problem is, let alone what the solution is. I do not understand why my car should be used as a guinea pig and my time wasted in having endless “tests” carried out. I have had more than my fair share of problems with this car - check the history on my car since October 2006 for the number of times I’ve had to revisit dealers to have issues rectified, as well as my previous formal complaints.

I’ve had enough of this, and I demand that either:
  • A full refund on the purchase price of the vehicle be given, or
  • The entire steering system replaced.
Should I not hear from Ateco by COB Friday 29th February, 2008, I will be taking this matter straight to the ACCC and/or other relevant consumer organisations.

Regards,

Kevin (xxxx xxx xxx / xx xxxx xxxx)
***********************************************
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Old 25-02-2008   #44
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Re: Is this luvduvs' 3rd (and final) official complaint?

Quote Originally Posted by luvduvs View Post
AThey can go f themselves until the cows come home.
You mean sheep

Oh & drop the regards you have to show you mean business & its non-negotiable!
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Old 26-02-2008   #45
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Re: Is this luvduvs' 3rd (and final) official complaint?

[quote=T14086;1418473]You mean sheep


Nope I think he means cows. We use cows here where as our neighbours in NZ use sheep



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