Hi Forum

I've only just registered, but have been reading the forum for the last six months - Excellent stuff

So onto the story - My dealer has had to loan me another Grande Punto Sporting as mine is unable to be taxed!!

The dealer didn't get my name on agreeing the purchase - so made one up!

On picking the car up he 'amended' the details - only for this to be wrong time and time again over the last six months - not to mention that they have lost 2 log books as well.

As a result of losing the last log book, there was no documentation to re-tax the car, so mine is sitting at the dealers for 4 weeks whilst a new log book is requested!!!

Along with the lengthy list of other dealer problems:

only one key
no puncture repair kit
Blue and me only in italian
Fuel on absolute zero - and I mean lucky to get to the pumps
Complimentary floor mats - Only as the car hadn't been cleaned!!!

It's a pity as the car itself is brilliant - The dealer director is trying hard to sort things out, but problems that have been caused earlier are difficult to unpick

Just got my correct log book from the DVLA - I've now got 3 previous owners!!!

That's just completely unacceptable. Aside from the small issues a brand new car with 3 previous owners devalues it immediately.

I've contacted the DVLA to sort the previous owners out - but you do tend to be on your own a bit with Fiat

DVLA will rectify those details for you

I hope they do. Give Fiat customer service a call on 00800 3428 0000. They should help in getting the dealer of their arse.

Thats actually quite amazing, even worse than mine!

Why do dealers suck the fun out of buying a car? Do they enjoy making people suffer?! I hope everything gets sorted for you.

that sucks... I think that HAS to be the worst dealer I've heard of! hope you get the problems sorted..... then never use them again....

Shocked, not SLM in East sussex is it. Seriously that is crap, Fiat at their best i would say.

Laroque said:

Why do dealers suck the fun out of buying a car? Do they enjoy making people suffer?! I hope everything gets sorted for you.

Click to expand...

I agree, its like Fiat UK want to make a misery out of people.

Ant1974 said:

I agree, its like Fiat UK want to make a misery out of people.

Click to expand...

Why do people still buy Fiats then?

luvduvs said:

Why do people still buy Fiats then?

Click to expand...

I think dealers are very different, The ONLY reason I changed from Skoda, is because I couldn't find a decent dealer ner me! the car was fantastic....

My local fiat dealer is a star... small familily owned business, and they look after me really well. My car was 100% when I picked it up (right down to the deep shine polish) and the owner (no sales staff, just the owner and his daughter in the offices) went through all the features with me before I left, for example, showing me the anti hijack feature, display changes, "follow you home" lights ect...

I will keep buying fiats, if I keep getting this kind of service....

edit: and he let me take his panda 100hp demonstrator out for a few hours... just to play with

edit again! moral of this story is... just keep looking until you find a decent dealer

sharkrider said:

moral of this story is... just keep looking until you find a decent dealer

Click to expand...

True, though not everyone has the time or patience to go hunting for a decent dealer..

Anti hijack feature????? whats that???

Oh yea i have that......its called the Fiat badge lol

rob19791 said:

Anti hijack feature????? whats that???

Oh yea i have that......its called the Fiat badge lol

Click to expand...

lol! no, you set it up to lock the doors at about 5 mph when you move away..... they automatically unlock if you crash, or if you pull the inside handle... (or press the dash button)

sharkrider said:

lol! no, you set it up to lock the doors at about 5 mph when you move away..... they automatically unlock if you crash, or if you pull the inside handle... (or press the dash button)

Click to expand...

i think its only available on the cars with the multi functional display.

Ant1974 said:

I agree, its like Fiat UK want to make a misery out of people.

Click to expand...

Fiat are not directly responsible for a dealer,remember its a franchise,however also dont forget a garage has many departments...from the majority of posts here it seems the sales department need a kick up the butts!

I wondered why my doors kept locking when i drove off....anti hijack eh...i thought it was so all the trim stayed in the car when you hit 90mph lol

My car's anti-hijack feature is me. I just look at my potential hijackers - so many hereabouts! - and they simply skulk away