jonnyk
New member
I left the wifes car in to get the door lock fixed only to be told by the dealer that they wouldn't replace the lock until they'd tried a "fix" from Fiat. Apparently the dealers are being told by Fiat that they have to strip down the door and lock mechanism to carry out a modification to try and cure the problem. Only if the modification doesn't work are the dealers allowed to change the lock. The old lock has to be sent along with the chassis number of the car to a specific address so Fiat must be having serious issues with the lock design.
Of course the modification didn't work on my wifes car so it is booked in again to get the new lock fitted
. I've lodged a complaint with Fiat customer services as this is very obviously a known fault and yet the dealers can't change the faulty locks until they go through a fairly time consuming process of an attempted repair with the result that I've had to arrange a repeat visit to the dealer . My wife is a nurse and can't really do without her car and we've already had to rejig various arrangements to try and get the car sorted.
Of course the modification didn't work on my wifes car so it is booked in again to get the new lock fitted
. I've lodged a complaint with Fiat customer services as this is very obviously a known fault and yet the dealers can't change the faulty locks until they go through a fairly time consuming process of an attempted repair with the result that I've had to arrange a repeat visit to the dealer . My wife is a nurse and can't really do without her car and we've already had to rejig various arrangements to try and get the car sorted.
