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Old 23-04-2007   #1
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Complained to Fiat-Deal or No Deal?

Hi. Well as you may or may not know i complained to Fiat UK about the numerous faults on my brand new 1.9 sporting. now i have had the car since 31st August and since then it has been back to the dealer several times fixing a number of faults. The list comprises of, a faulty drivers side door, faulty washer jets, faulty drivers side window, howling breaks, faulty boot actuator, and the car simply going into meltdown when it says 'cancheck'. well for a new car im sure you would be annoyed by these grievances.

So i emailed, rang Fiat and they have come back to me after 1 week or so and offered me 100 in vouchers. Now what we saying? Deal or No Deal?
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Old 23-04-2007   #2
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Talking Re: Complained to Fiat-Deal or No Deal?

Ask for a bit more, maybe a free first service....
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Old 23-04-2007   #3
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Re: Complained to Fiat-Deal or No Deal?

Quote Originally Posted by jskn View Post
Hi. Well as you may or may not know i complained to Fiat UK about the numerous faults on my brand new 1.9 sporting. now i have had the car since 31st August and since then it has been back to the dealer several times fixing a number of faults. The list comprises of, a faulty drivers side door, faulty washer jets, faulty drivers side window, howling breaks, faulty boot actuator, and the car simply going into meltdown when it says 'cancheck'. well for a new car im sure you would be annoyed by these grievances.

So i emailed, rang Fiat and they have come back to me after 1 week or so and offered me 100 in vouchers. Now what we saying? Deal or No Deal?
All these are known faults & should of been easily rectified by dealer...however 100 is a goodwill gesture & not a bribe in anyway or a bidding game.
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Old 23-04-2007   #4
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Re: Complained to Fiat-Deal or No Deal?

well i was happy with the goodwill gesture. but i am sure u can understand that there were major inconviences travelling to and from the dealer. firstly to diagnose the problem...if they could even find it. sometimes i had to go back in and tell them were it was. secondly coming back and getting it serviced. it just wasted my time and petrol. not what i want for a new car.
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Old 23-04-2007   #5
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Re: Complained to Fiat-Deal or No Deal?

Definately not what you want with a new car I would be well pissed off if I were you...

Go for first three years servicing FOC
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Old 23-04-2007   #6
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Re: Complained to Fiat-Deal or No Deal?

I have done over 200 miles ( 4x50mile trips) over my new leather suite (which I deemed faulty)....do you think they would refund me anything for time/petrol.
Its a part of life & unfortunate you didn't have a nearer dealer who also provide a collection/delivery service.
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Old 24-04-2007   #7
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Re: Complained to Fiat-Deal or No Deal?

I really want to comment on this thread but if i say what i want to say i think i may upset people.
the goodwill gesture was very nice of them. take it. deal.

i will now toddle off
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Old 24-04-2007   #8
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Re: Complained to Fiat-Deal or No Deal?

Quote Originally Posted by fiatdownunder View Post
I really want to comment on this thread but if i say what i want to say i think i may upset people.
the goodwill gesture was very nice of them. take it. deal.

i will now toddle off
you any good at fixing rips in leather
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Old 24-04-2007   #9
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Re: Complained to Fiat-Deal or No Deal?

no honestly please comment on it. i mean i totally agree that bascially '**** happens' and that things like this are common and lots of people experience it. however, i do believe that i do deserve yes some compensation as to be honest my dealer has been crap. i mean the brakes have been in 2/3 times, yet still the issue has not been resolved. and theres you TI saying it is a known fault and there is a new part? i just dont know who to blame.

but please, im not a wimp. i understand that there will be varied opinions so please feel free to comment.
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Old 24-04-2007   #10
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Re: Complained to Fiat-Deal or No Deal?

crap dealer...easy...got to another.

brakes can be solved & have been for past few months,problem is parts aint being made fast enough!

swop your car for my suite......probably cost about the same
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Old 24-04-2007   #11
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Re: Complained to Fiat-Deal or No Deal?

hmmm must b a pretty crap suite then! lol....ahh well. i dont want to fuss about it. but i guess i do want justice. its unfair when these big firms take no notice of the problems they cause! i mean once virgin trains were SOOO delayed and i mean by like half a day or what ever they caused me to miss my cruise...who would you blame that on? hmmmm
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Old 24-04-2007   #12
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Re: Complained to Fiat-Deal or No Deal?

ok.
you asked for it.

the world is not a perfect place.
people do what they can to help people out after a mistake is made.
Fiat admitted that there were a few faults on the cars and have since sent out bulletins to dealers to help rectify the problems. The dealers are the ones who do the work not FIAT.
if you have taken the car back more than once for any of these recalls/problems then the dealer is cr@p and not FIAT. blame the dealer.
As you complained FIAT took it upon themselves to send you a goodwill getsure. please note GESTURE. people who are saying go for more go for more, get a life! you are the tw@ts that are putting up premiums for insurance, for cars, for everything. everyon wants everything for nothing. go for it and then start complaining that things cost to much.

When will people realise that mistakes are made and we all try and do our best to sort them out.

the problems on your car are very very simple things to sort, go and rant at your dealer for been uselss, Not FIAT for producing a "rubbish car".

over and out
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Old 24-04-2007   #13
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Re: Complained to Fiat-Deal or No Deal?

So the Kiwi does have some tough skin underneath those feathers...well said mate

T..just out of curiosity, what car do you drive?
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Old 24-04-2007   #14
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Re: Complained to Fiat-Deal or No Deal?

Quote Originally Posted by Turbodiesel View Post
So the Kiwi does have some tough skin underneath those feathers...well said mate

T..just out of curiosity, what car do you drive?
Unfortunately I'm a little yorkshire Terrier fella.
yap yap yap and then i bite and cling on for dear life.
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Old 24-04-2007   #15
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Re: Complained to Fiat-Deal or No Deal?

well fiatdownunder. i completly agree. i agree that im guessing it is the dealers fault for being so crap and not fiat. but then again, my point is also valid because i bought a new car with the hope of a trouble free experience. now yes the faults are minor niggles, but they do damage the experience of driving. for example, not being able to open your own door is pretty annoying. on top of the long wait for parts to arrive etc. i guess yes fiat has admitted fault and well done for that. but then again just because they admitted it doesnt mean it justifys what they did. correct?

yes they have been v good in offering as you rightly said the gesture. however, have they ever considered the time wasted on my part on rectifying issues which should not have existed in the first place. remember this car had been tested for however many miles etc yet had a whole list of faults which everyone found in the first week! i mean what did fiat do as a test!?

so yes people may go well please claim more. however, i suppose whats the harm in asking hey? who has never tried their luck? what you don't ask you don't get do you?
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Last edited by jskn; 24-04-2007 at 01:09.
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