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Old 5 Days Ago   #1
Join Date: Dec 2005
Location: Coventry
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Research garage Nuneaton

Extremely dissatisfying visit to Fiat Research garage Nuneaton. I purchased my 2017 tipo 1.6mjet last July, 20k on the clock, clutch was slipping by last november after just 23k! They replaced the clutch under the 3 year warranty, now the clutch bearing is on its way out at just 34k, grinding noise when pressing the clutch and high pitch whirring noise when travelling at speed.
Took it in yesterday to be looked at, was told they need to strip the car down to see exactly what it was at a cost of over 600. Then was told that the part replaced under warranty doesnt come with a further 12 month warranty as i didnt pay for the new part myself! What a joke, was told i might be given some discount as a gesture of goodwill from Fiat but its a risk i take after i pay for all of the work to be done. After this experience i will never be buying a used car from there ever again. I can get an entire clutch kit fitted elsewhere for around 350 so why would i risk paying over 600 for the work???
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Old 2 Days Ago   #2
Join Date: Dec 2005
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Re: Research garage Nuneaton

UPDATE ****
Having the above experience i thought i would get rid of the car. Called my gap insurer up to check and cancel the policy. They said i dont exist!! Called Research garage apparantly someone has forgotten to send the paperwork off!! 16 months driving around with a product i paid 350 for without being insured! I advise anyone who brought their car from there to check they have what they paid for by contacting the GAP insurers if they have it!
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Old 1 Day Ago   #3
Join Date: Jan 2008
Location: Oxfordshire
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Re: Research garage Nuneaton

It sounds like something to do with how the previous owner drove the car that's caused the problems with the clutch, so chances are if you get it all replaced then it'll be fine for years as the 1.6 Multijet doesn't seem prone to eating clutches ordinarily.

I have heard of the lack of warranty on previous warranty replacement parts, though I agree with you it stinks. I believe that even if you contribute a tiny amount to a repair then it gets you the 12 month part warranty.

What I don't understand is why Research haven't approached Fiat UK on your behalf to explain the situation and try to secure a contribution towards the repair, given that the earlier failure occurring only 3000 miles after purchase points to a problem that wasn't of your making AND you bought the car from them, presumably as 'approved used' (Fiat Found)?

I think the GAP cover problem goes some way to showing that Research just aren't that bothered. I bought my Tipo from them brand new and whilst they spent a lot of time with me going through finance and letting me test drive an Abarth 595 unaccompanied which I was intending to buy (decided it wasn't for me), once I'd agreed to buy the Tipo it all seemed very much on their terms. They were very keen to try & get me to collect on a week day even though I'm at least 50 miles away and they shut pretty early - no offer of staying open later, as I used to when I sold cars - especially if it was me asking the customer to come in on that day. When I said I was on my way but would be 30 mins late (arriving at 6:00pm) they said they might not be able to stay open, even though I was over half way into the 1:15 journey on a Friday evening. They did stay open but the handover was quite hurried. What made it worse was not even a phone call after collection. I've had the Tipo over 2 years now and love it, but to this day the only contact I've had from Research are two automated emails reminding me of the annual services (which i've had done elsewhere) and a phone call about buying another new car. They get much praise on various Alfa platforms about their sales but based on my experience they're nothing to write home about. Not terrible, certainly, but not a lot that says 'please visit again'. Your experience is markedly worse to mine though.

I might be inclined to get the car repaired by a competent independent garage for far less than the likely ridiculous price Research will charge and not go back to them if I were you - there's quite a few alternatives in that part of the World if you do need a Fiat Retailer in future (Sutton Park Coventry, Johnsons Solihull, Grays Warwick) - the latter two have both been good to me/family in the past. The Tipo and particularly the 1.6 Multijet are nothing overly complex so any decent garage ought to be able to sort it. Using Research on the off-chance that Fiat UK give you a goodwill contribution towards a likely much bigger bill than an independent just doesn't seem worth it.
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2003-2005 - 1996 Punto 75SX 5 Door -- 2004-2008 - 2000 Punto JTD HLX 5 Door -- 2008-2014 - 2004 Stilo JTD Dynamic 3 Door --
2014-2017 - 2013 Alfa MiTo -- 2017-2018 - 2016 Alfa Giulietta
2018-Current - '68' Tipo T-JET S-Design - Street Grey

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