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Old 1 Week Ago   #1
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Salvage after write-off

Has anyone else ever had the misfortune to have to deal with CoPart after an insurance write-off?
Our 55 reg Panda was hit from behind by a Transit van just before Christmas. We had it recovered to our local (trusted) garage and informed the insurance company. It was taken away within a couple of days by CoPart without our permission, or even our knowledge. We have had no official communication from CoPart, either by letter or email, to confirm that it has been written off. They gave us a valuation, by telephone, that was ridiculously low and that turned out to be based on completely inaccurate information - the were assessing it as a manual in average condition with average mileage, when it is actually a duologic in excellent condition with less than 17k miles from new. Despite several calls from us and from the insurance company they have not made any kind of decent valuation and have been extremely unprofessional, and in fact downright rude, whenever we have phoned them. They appear to treat the insurance company, who have been trying hard to help, with the same contempt as they do us. Also, despite several requests they have not returned our belongings that were in the car at the time of the accident.
As it stands, as far as we are concerned they have stolen our car - they took it away without our permission and legally it still belongs to us until we accept an offer from the insurance company - and are holding it to ransom.
A quick internet check showed 249 TrustPilot reviews, 99% bad, with a rating of 1 out of 5, which is still more than I would rate them...
Has anyone else had any experience of this company? And, if so, have you any advice on how to deal with them?
Cheers...
J.R.
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Old 1 Week Ago   #2
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Re: Salvage after write-off

I would seek legal advice but my thoughts are that they have indeed taken your car without consent and would report the car as stolen to the police and get the crime reference number. This gives you a solid stake in the ground. If it transpires that they had some form of proxy consent via the insurance company etc. then this will/should come out in the wash.
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Old 1 Week Ago   #3
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Re: Salvage after write-off

And I've just checked their website and they officially trade/function as "Copart Used and Salvage Car Auctions". How the hell did they get their hands on YOUR car. It is your car until you agree to and insurance settlement and most decent insurance companies do/used to give you the first option to buy back the car.

Dare I ask who the insurance company is? They must have authorised an insurance assessor who subsequently deemed the cost of repair to exceed a repair threshold. Could be that they used CoPart for this process and the car was removed for assessment. CoPart are not truly independent (they want to make money out of your loss) and now seeing how big they are alarm bells are heavily ringing in my ears. How many other insurance companies are using CoPart services.

Lastly the garage where your car was taken too were trusted with the care of your vehicle. They must/should have signed an authorisation/release for your vehicle to be collected and removed from their care. Get a copy of that paperwork ASAP.
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Old 1 Week Ago   #4
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Re: Salvage after write-off

Weíve had some dealings with this company over my mothers car that was written off. To cut a very long story short! CoPart turned up at my mothers address (She is 80 years old) and told her that they were there to collect the car. At no point had she been informed of this by either of said company or her insurance company.

Fortunately, she had the sense to call me at work and I told her not to let them remove the car from her house. The driver wanted to talk to me and said that he was going to remove the car! I told him that he wasnít and if he did I would report the car as stolen! I told him to leave my mothers house or I would leave work and come and have a little chat!!! He gave the phone back to my mum and left.

I would report your car as stolen, as itís still your property until you have agreed a price for salvage via your insurance company. Contact Citizens advise and a local law firm to seek advise.

Because we had possession of the car, it left us in a good position to come to a deal with the insurance company. I believe that if the car was taken, we would have been offered a diminished settlement.

Fight your corner! Contact the insurance ombudsman (In writing) and explain whatís happened.

I hope you get your belongings back and a proper outcome to this situation
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Old 1 Week Ago   #5
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Re: Salvage after write-off

Interesting info/experience KungFooPanda.

I now even more than ever what to know what garages and insurance companies use these *astards.

Your mum was lucky that her car was at her home location and not at a garage.

Sounds / looks like this may be a growing trend some for of hand off between the insurance industry (cutting their costs), benefit and profit to salvage companies and a massive loss and nightmare for the car owner who is probably already distressed and may even be unconscious in hospital.
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Old 1 Week Ago   #6
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Re: Salvage after write-off

It's not that new - same thing happened to my mother nearly 10 years ago.
Car was obviously a write-off, but still contained personal possessions. Insurance company sent out an assessor, then the car was collected the next day. She only found out when she rang the insurer to arrange to empty it out.
Their reasoning was that it now belonged to them, and they didn't want to pay continuing storage fees for it.
She was distinctly unimpressed, but as the car was now 90 miles away she gave in and accepted their settlement.
I was really angry on her behalf when she told me, but by then it was too late to do much.
Interested to hear how this turns out...
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Old 1 Week Ago   #7
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Quote Originally Posted by s130 View Post
Interesting info/experience KungFooPanda.

I now even more than ever what to know what garages and insurance companies use these *astards.

Your mum was lucky that her car was at her home location and not at a garage.

Sounds / looks like this may be a growing trend some for of hand off between the insurance industry (cutting their costs), benefit and profit to salvage companies and a massive loss and nightmare for the car owner who is probably already distressed and may even be unconscious in hospital.

They pray on people who have already gone though an ordeal and have suffered. Fortunately, Iíd heard about the sharp practice they employ! I was more than prepared for it.

I canít abide companies that chance there arm at doing you over. The Mrs got a parking ticket at a supermarket. If you pay within such a time the penalty will be reduced to £55!!!! Well- as some might (Or May not know) these fines are not enforceable as itís private property and not in the public highway. Only two (That Iím aware of) that can book a vehicle is a Police office and a traffic wardens.

I was highly amused by the letters that came from the company, with ever increasing figures to pay. This went from £55 all the way up to almost £400. I even had letters from there solicitors suggestion that they would persuade the court to favour costs to them. I use to look forward to getting there letters and seeing how Pi**ed off they were getting! Until one day it stopped- BOO I was having such fun to 😆

I think the point here is not to allow these Ti*ts get away with what they conceive to be a lawful business.
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Last edited by KungFooPanda; 1 Week Ago at 20:17.
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Old 1 Week Ago   #8
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Re: Salvage after write-off

Last accident I had many years ago I got the RAC to recover my car to my home address as opposed to some garage. Thankfully/fortunately I was not disabled from making the right calls. I could have been whisked away in an ambulance and thus loose total control and I guess then the police call the recovery/salvage services and then **** may/could happen.
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Old 1 Week Ago   #9
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Re: Salvage after write-off

Thanks for all the comments guys...
I'll keep you informed of any progress. The latest is that the insurance company have agreed to assess the car themselves - no valuation yet though...
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Old 1 Week Ago   #10
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Re: Salvage after write-off

Quote Originally Posted by KungFooPanda View Post
They pray on people who have already gone though an ordeal and have suffered. Fortunately, Iíd heard about the sharp practice they employ! I was more than prepared for it.

I canít abide companies that chance there arm at doing you over. The Mrs got a parking ticket at a supermarket. If you pay within such a time the penalty will be reduced to £55!!!! Well- as some might (Or May not know) these fines are not enforceable as itís private property and not in the public highway. Only two (That Iím aware of) that can book a vehicle is a Police office and a traffic wardens.

I was highly amused by the letters that came from the company, with ever increasing figures to pay. This went from £55 all the way up to almost £400. I even had letters from there solicitors suggestion that they would persuade the court to favour costs to them. I use to look forward to getting there letters and seeing how Pi**ed off they were getting! Until one day it stopped- BOO I was having such fun to 😆

I think the point here is not to allow these Ti*ts get away with what they conceive to be a lawful business.
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
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Old 1 Week Ago   #11
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Quote Originally Posted by chris3234 View Post
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
I got this in Dundee..
Because car was registered in England.. it was not pursued.

Thanks to website 'parkingcowboys'
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Old 1 Week Ago   #12
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Quote Originally Posted by chris3234 View Post
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
Worked for me 😁. I would like to see them try it in Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿.
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