Register Login
The UK's No.1 Chrysler Owners Forum
Reply
 
Thread Tools
Old 04-01-2019   #1
How far south ? ! ?
Join Date: Jan 2015
Location: East Cornwall
Posts: 66
Thanks: 2
Trader Rating: 0
JR45 has donated!
United Kingdom 
Salvage after write-off

Has anyone else ever had the misfortune to have to deal with CoPart after an insurance write-off?
Our 55 reg Panda was hit from behind by a Transit van just before Christmas. We had it recovered to our local (trusted) garage and informed the insurance company. It was taken away within a couple of days by CoPart without our permission, or even our knowledge. We have had no official communication from CoPart, either by letter or email, to confirm that it has been written off. They gave us a valuation, by telephone, that was ridiculously low and that turned out to be based on completely inaccurate information - the were assessing it as a manual in average condition with average mileage, when it is actually a duologic in excellent condition with less than 17k miles from new. Despite several calls from us and from the insurance company they have not made any kind of decent valuation and have been extremely unprofessional, and in fact downright rude, whenever we have phoned them. They appear to treat the insurance company, who have been trying hard to help, with the same contempt as they do us. Also, despite several requests they have not returned our belongings that were in the car at the time of the accident.
As it stands, as far as we are concerned they have stolen our car - they took it away without our permission and legally it still belongs to us until we accept an offer from the insurance company - and are holding it to ransom.
A quick internet check showed 249 TrustPilot reviews, 99% bad, with a rating of 1 out of 5, which is still more than I would rate them...
Has anyone else had any experience of this company? And, if so, have you any advice on how to deal with them?
Cheers...
J.R.
__________________
A plan is just a basis for change...
JR45 is offline Reply With Quote Quote 
Old 04-01-2019   #2
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,912
Thanks: 284
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Salvage after write-off

I would seek legal advice but my thoughts are that they have indeed taken your car without consent and would report the car as stolen to the police and get the crime reference number. This gives you a solid stake in the ground. If it transpires that they had some form of proxy consent via the insurance company etc. then this will/should come out in the wash.
Likes JR45, The Panda Nut, KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 04-01-2019   #3
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,912
Thanks: 284
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Salvage after write-off

And I've just checked their website and they officially trade/function as "Copart Used and Salvage Car Auctions". How the hell did they get their hands on YOUR car. It is your car until you agree to and insurance settlement and most decent insurance companies do/used to give you the first option to buy back the car.

Dare I ask who the insurance company is? They must have authorised an insurance assessor who subsequently deemed the cost of repair to exceed a repair threshold. Could be that they used CoPart for this process and the car was removed for assessment. CoPart are not truly independent (they want to make money out of your loss) and now seeing how big they are alarm bells are heavily ringing in my ears. How many other insurance companies are using CoPart services.

Lastly the garage where your car was taken too were trusted with the care of your vehicle. They must/should have signed an authorisation/release for your vehicle to be collected and removed from their care. Get a copy of that paperwork ASAP.
Likes JR45, The Panda Nut, KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 04-01-2019   #4
Join Date: Dec 2018
Posts: 128
Thanks: 2
Trader Rating: 0
United Kingdom 
Re: Salvage after write-off

Weíve had some dealings with this company over my mothers car that was written off. To cut a very long story short! CoPart turned up at my mothers address (She is 80 years old) and told her that they were there to collect the car. At no point had she been informed of this by either of said company or her insurance company.

Fortunately, she had the sense to call me at work and I told her not to let them remove the car from her house. The driver wanted to talk to me and said that he was going to remove the car! I told him that he wasnít and if he did I would report the car as stolen! I told him to leave my mothers house or I would leave work and come and have a little chat!!! He gave the phone back to my mum and left.

I would report your car as stolen, as itís still your property until you have agreed a price for salvage via your insurance company. Contact Citizens advise and a local law firm to seek advise.

Because we had possession of the car, it left us in a good position to come to a deal with the insurance company. I believe that if the car was taken, we would have been offered a diminished settlement.

Fight your corner! Contact the insurance ombudsman (In writing) and explain whatís happened.

I hope you get your belongings back and a proper outcome to this situation
Likes The Panda Nut, JR45, s130 liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

KungFooPanda is offline Reply With Quote Quote 
Old 04-01-2019   #5
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,912
Thanks: 284
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Salvage after write-off

Interesting info/experience KungFooPanda.

I now even more than ever what to know what garages and insurance companies use these *astards.

Your mum was lucky that her car was at her home location and not at a garage.

Sounds / looks like this may be a growing trend some for of hand off between the insurance industry (cutting their costs), benefit and profit to salvage companies and a massive loss and nightmare for the car owner who is probably already distressed and may even be unconscious in hospital.
Likes JR45, KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 04-01-2019   #6
Join Date: Mar 2016
Location: Norfolk
Posts: 756
Thanks: 57
Trader Rating: 0
irc has donated!
United Kingdom 
Re: Salvage after write-off

It's not that new - same thing happened to my mother nearly 10 years ago.
Car was obviously a write-off, but still contained personal possessions. Insurance company sent out an assessor, then the car was collected the next day. She only found out when she rang the insurer to arrange to empty it out.
Their reasoning was that it now belonged to them, and they didn't want to pay continuing storage fees for it.
She was distinctly unimpressed, but as the car was now 90 miles away she gave in and accepted their settlement.
I was really angry on her behalf when she told me, but by then it was too late to do much.
Interested to hear how this turns out...
Likes JR45, KungFooPanda liked this post
__________________
irc
Panda Sporting MultiJet 1.3 "Diesel Weasel"
Panda Sporting MultiJet 1.3 "Pig"
Panda Eleganza Dualogic 1.2 "Magic Panda"
irc is offline Reply With Quote Quote 
Old 04-01-2019   #7
Join Date: Dec 2018
Posts: 128
Thanks: 2
Trader Rating: 0
United Kingdom 
Quote Originally Posted by s130 View Post
Interesting info/experience KungFooPanda.

I now even more than ever what to know what garages and insurance companies use these *astards.

Your mum was lucky that her car was at her home location and not at a garage.

Sounds / looks like this may be a growing trend some for of hand off between the insurance industry (cutting their costs), benefit and profit to salvage companies and a massive loss and nightmare for the car owner who is probably already distressed and may even be unconscious in hospital.

They pray on people who have already gone though an ordeal and have suffered. Fortunately, Iíd heard about the sharp practice they employ! I was more than prepared for it.

I canít abide companies that chance there arm at doing you over. The Mrs got a parking ticket at a supermarket. If you pay within such a time the penalty will be reduced to £55!!!! Well- as some might (Or May not know) these fines are not enforceable as itís private property and not in the public highway. Only two (That Iím aware of) that can book a vehicle is a Police office and a traffic wardens.

I was highly amused by the letters that came from the company, with ever increasing figures to pay. This went from £55 all the way up to almost £400. I even had letters from there solicitors suggestion that they would persuade the court to favour costs to them. I use to look forward to getting there letters and seeing how Pi**ed off they were getting! Until one day it stopped- BOO I was having such fun to 😆

I think the point here is not to allow these Ti*ts get away with what they conceive to be a lawful business.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides


Last edited by KungFooPanda; 04-01-2019 at 19:17.
KungFooPanda is offline Reply With Quote Quote 
Old 04-01-2019   #8
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,912
Thanks: 284
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Salvage after write-off

Last accident I had many years ago I got the RAC to recover my car to my home address as opposed to some garage. Thankfully/fortunately I was not disabled from making the right calls. I could have been whisked away in an ambulance and thus loose total control and I guess then the police call the recovery/salvage services and then **** may/could happen.
Likes KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 07-01-2019   #9
How far south ? ! ?
Join Date: Jan 2015
Location: East Cornwall
Posts: 66
Thanks: 2
Trader Rating: 0
JR45 has donated!
United Kingdom 
Re: Salvage after write-off

Thanks for all the comments guys...
I'll keep you informed of any progress. The latest is that the insurance company have agreed to assess the car themselves - no valuation yet though...
Likes KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

JR45 is offline Reply With Quote Quote 
Old 07-01-2019   #10
Join Date: Oct 2017
Location: West Yorkshire
Posts: 1,531
Thanks: 70
Trader Rating: 0
chris3234 has donated!
United Kingdom 
Re: Salvage after write-off

Quote Originally Posted by KungFooPanda View Post
They pray on people who have already gone though an ordeal and have suffered. Fortunately, Iíd heard about the sharp practice they employ! I was more than prepared for it.

I canít abide companies that chance there arm at doing you over. The Mrs got a parking ticket at a supermarket. If you pay within such a time the penalty will be reduced to £55!!!! Well- as some might (Or May not know) these fines are not enforceable as itís private property and not in the public highway. Only two (That Iím aware of) that can book a vehicle is a Police office and a traffic wardens.

I was highly amused by the letters that came from the company, with ever increasing figures to pay. This went from £55 all the way up to almost £400. I even had letters from there solicitors suggestion that they would persuade the court to favour costs to them. I use to look forward to getting there letters and seeing how Pi**ed off they were getting! Until one day it stopped- BOO I was having such fun to 😆

I think the point here is not to allow these Ti*ts get away with what they conceive to be a lawful business.
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

chris3234 is offline Reply With Quote Quote 
Old 07-01-2019   #11
Join Date: Apr 2011
Location: Near the M4
Posts: 20,171
Thanks: 720
Trader Rating: 0
varesecrazy has donated!
United Kingdom 
Quote Originally Posted by chris3234 View Post
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
I got this in Dundee..
Because car was registered in England.. it was not pursued.

Thanks to website 'parkingcowboys'
Thanks KungFooPanda thanked for this post
Likes KungFooPanda liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

varesecrazy is offline Reply With Quote Quote 
Old 07-01-2019   #12
Join Date: Dec 2018
Posts: 128
Thanks: 2
Trader Rating: 0
United Kingdom 
Quote Originally Posted by chris3234 View Post
In England at least these companies can now take you to caught and a. CCJ against you for the ticket plus costs so ignoring it isn't always the best thing now
Worked for me 😁. I would like to see them try it in Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

KungFooPanda is offline Reply With Quote Quote 
Old 15-02-2019   #13
How far south ? ! ?
Join Date: Jan 2015
Location: East Cornwall
Posts: 66
Thanks: 2
Trader Rating: 0
JR45 has donated!
United Kingdom 
Re: Salvage after write-off

Most recent update...
We have, finally, after ten weeks of asking received the engineer's report, along with the photographs of the car and the personal items (seat covers and CD's) from within the car. The seat covers had be damaged beyond all usefulness during their removal and had been thrown into the foot-well - they can be seen in CoParts photographs and they have muddy footprints on them.
This company are truly awful people to deal with - uncaring, rude and inefficient. Sadly our insurance company is proving to be no better...
__________________
A plan is just a basis for change...
JR45 is offline Reply With Quote Quote 
Old 16-02-2019   #14
Join Date: Jan 2012
Location: East
Posts: 1,395
Thanks: 54
Trader Rating: 1
The Panda Nut has donated!
United Kingdom 
Re: Salvage after write-off

Quote Originally Posted by JR45 View Post
Most recent update...
We have, finally, after ten weeks of asking received the engineer's report, along with the photographs of the car and the personal items (seat covers and CD's) from within the car. The seat covers had be damaged beyond all usefulness during their removal and had been thrown into the foot-well - they can be seen in CoParts photographs and they have muddy footprints on them.
This company are truly awful people to deal with - uncaring, rude and inefficient. Sadly our insurance company is proving to be no better...
Please do tell us as soon as you can which company this is so we can avoid using them or any of their subsidiaries. This is a useful warning that we should publicise as widely as possible by word of mouth. I shall instruct my broker that in the event of my car being damaged they are not to use this company in any capacity if they want to retain my business. Fortunately I believe they haveth own arrangements in place so I hope it will never occur. perhaps the accident management scheme offered by Fiat might be worth something significant!
Likes JR45 liked this post
__________________
Noop now known as Nooplebe (i.e. in the way wherever he goes) 🐼
The Panda Nut is offline Reply With Quote Quote 
Old 17-02-2019   #15
Join Date: Aug 2006
Location: highlands
Posts: 2,536
Thanks: 113
Trader Rating: 0
United Kingdom 
Re: Salvage after write-off

This is not the sort of thing to contend with when trying to sort things out financially & car wise. Of no help to your self, but last year I had my diesel hack written off by someone who was not paying attention. No problem with insurers other than it took ages, but I was a bit surprised at the salvage people, well known & trusted in these parts. Met the driver with his loader complete with five or six write off cars, can't remember, it seemed fully loaded to me, very agitated, in a hurry, no time to really speak, get my vehicle on the loader while throwing paperwork at me to sign.

Obviously he had a job to do, again obviously he had been all over the Highland area picking up vehicles. It was all over in a flash, I was left standing there, paperwork copy in my hand with just memories of my ten year ownership. Probably what I'm relating to, even when things tend to go reasonably well, it's still not the best of situations.
Likes The Panda Nut, JR45 liked this post
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

jimboy is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump
Similar Threads
Thread Thread Starter Forum Replies Last Post
(G) Spares and salvage alex2297 Multipla 2 27-07-2009 18:46
salvage yards johno FIAT Boo Archives 7 04-05-2007 15:36
Salvage Auction jaim Auction Watch 3 14-10-2005 16:34
Exhaust salvage help lozz FIAT Boo Archives 5 26-06-2005 16:49
salvage bravo jsr FIAT Boo Archives 0 25-02-2004 22:17