Has anyone else ever had the misfortune to have to deal with CoPart after an insurance write-off?
Our 55 reg Panda was hit from behind by a Transit van just before Christmas. We had it recovered to our local (trusted) garage and informed the insurance company. It was taken away within a couple of days by CoPart without our permission, or even our knowledge. We have had no official communication from CoPart, either by letter or email, to confirm that it has been written off. They gave us a valuation, by telephone, that was ridiculously low and that turned out to be based on completely inaccurate information - the were assessing it as a manual in average condition with average mileage, when it is actually a duologic in excellent condition with less than 17k miles from new. Despite several calls from us and from the insurance company they have not made any kind of decent valuation and have been extremely unprofessional, and in fact downright rude, whenever we have phoned them. They appear to treat the insurance company, who have been trying hard to help, with the same contempt as they do us. Also, despite several requests they have not returned our belongings that were in the car at the time of the accident.
As it stands, as far as we are concerned they have stolen our car - they took it away without our permission and legally it still belongs to us until we accept an offer from the insurance company - and are holding it to ransom.
A quick internet check showed 249 TrustPilot reviews, 99% bad, with a rating of 1 out of 5, which is still more than I would rate them...
Has anyone else had any experience of this company? And, if so, have you any advice on how to deal with them?
Cheers...
J.R.
Our 55 reg Panda was hit from behind by a Transit van just before Christmas. We had it recovered to our local (trusted) garage and informed the insurance company. It was taken away within a couple of days by CoPart without our permission, or even our knowledge. We have had no official communication from CoPart, either by letter or email, to confirm that it has been written off. They gave us a valuation, by telephone, that was ridiculously low and that turned out to be based on completely inaccurate information - the were assessing it as a manual in average condition with average mileage, when it is actually a duologic in excellent condition with less than 17k miles from new. Despite several calls from us and from the insurance company they have not made any kind of decent valuation and have been extremely unprofessional, and in fact downright rude, whenever we have phoned them. They appear to treat the insurance company, who have been trying hard to help, with the same contempt as they do us. Also, despite several requests they have not returned our belongings that were in the car at the time of the accident.
As it stands, as far as we are concerned they have stolen our car - they took it away without our permission and legally it still belongs to us until we accept an offer from the insurance company - and are holding it to ransom.
A quick internet check showed 249 TrustPilot reviews, 99% bad, with a rating of 1 out of 5, which is still more than I would rate them...
Has anyone else had any experience of this company? And, if so, have you any advice on how to deal with them?
Cheers...
J.R.