Lets turn the tables around for a second!

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Lets turn the tables around for a second!

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Sep 12, 2004
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It's ok moaning at garages/dealerships but what kind of customer are you?

1)All guns blazing shouting your head off in a attempt to get your car looked at first,even though you never booked it in?
2)Happy to wait,problems do occur,aslong as theres plety of coffee,biscuits & a newspaper to read.
3)My car is booked in therefore I expect it to be finished at the arranged date.
4)Its only a M plate punto in for a quick 41 point service............"what you mean it needs £400 worth of repairs! :mad:
5)Bit p****d off it's not ready yet but I will wait patiently while biting my tounge.
6)Let them collect & deliver it as I can't be bothered.
7)Give them as much information (prefably to the tech) on the fault & hope for a quick(cheap)diagnosic/bill.
8)Whats a service?
9)"Theres a scratch on my car I brought from you last week,fix it now".......even though it's a secondhand punto X reg.
10)I will be decent to them if they are decent with me.

Or none of the above????????????
 
10 for me too :D

i expect people to be polite to me, so i be polite to them

if a problem doesnt get solved, i still try to be as polite as possible even if i am a little peeved :eek:
 
um none of the above went into body shop n said pimp my cinq please! had its problems but 3 months later im happy, and i know if id have not giving them the space to do it wouldnt have happened, gotta be a little give and take with cars it doesnt always work. xxx

or is that just 10 reworded :confused:
 
Stuart DemonD said:
10 for me! I like 2 as well....been there a few times, but I don't mind coz their coffee is nice AND free :)

No newspapers? just golf/fishing magazines :D


"um none of the above went into body shop n said pimp my cinq please! had its problems but 3 months later im happy, and i know if id have not giving them the space to do it wouldnt have happened, gotta be a little give and take with cars it doesnt always work. xxx
or is that just 10 reworded"

:confused: lol yeah think thats a 10 with a bit of 5 in it?
 
7 n 10 i thinks never had to go to a dealer except to renault and they wanted £350 for a petrol tank

best not get a hole in the punto 1 :|
 
This is the normal customer procedure we encounter.

Booking in....

I NEED A COURTESY CAR.... it comes back with 0.4miles more on the clock :bang:

I WILL BRING IT IN AT 8.30..... car arrives at 10.20, still wanted by agreed time (see below). :bang:

YOU CAN RING ME ON MY MOBILE......mobile permanently switched off. :bang:

Dropping the car off......

WELL I DIDNT ASK FOR A COURTESY CAR BUT I NEED ONE......receptionist goes to toilet and s...s another courtesy car :bang:

I NEED THE CAR BY 4.30.......receptionist puts down 3.30 on job card, customer arrives at 2.30 to collect :bang:

When collecting the car......

HOW MUCH?...... :bang:

WHY DIDNT YOU GO AHEAD WITH THE £1500 REPAIRS ANYWAY, THEY NEED DOING?......Normally heard from the person who's mobile was switched off all day and owns a car worth £200 :bang:

I DIDNT AUTHORISE A NEW WASHER JET FOR £2 I AM NOT PAYING FOR IT......Normally heard from the person who's mobile was switched off all day and owns a car worth £15,000 :bang:

There are lots of others, lol but too many to list. I am sure you guys can come back at me with many replies. Perhaps we could have a top ten excuses from garages why your car isnt ready! (y)
 
2 more to add to this list that I come across today,

11)The idiot....parks his/her car at the enterance so no other customer or delivery van etc can get in or out,then goes for a wander in the town until his car is ready......with his keys in his pocket :rolleyes:
12)The quiet psycho......lovely person until it is mentioned a wiper blade is torn......then explodes into a psychotic torrent of abuse......then buys the wiper blade :confused:
13)Mr/Mrs never happy......you give discount,do small jobs free of charge & even jet wash their car(underneath & sills etc)even though you dont have to.....& not even a hint of a thanks!
 
10, 7, 2 but almost ends up like a 1 in the end cos Fiat dealers down here are always telling porkies!!! Once I was so polite and patient, but the dealer never fixed the fault or looked at it properly... so I had a rant and they said because I was so polite they thought I wasnt really bothered!!!! You cant win because they dont care enough.
 
went to fiat and asked them about the red key system i know i read it on here as well but wanted to see what they said..... the bloke was really polite to me was helpfull didnt seem to think got a sucker here and he said it would b nearer the 1000 mark for new key because its possible id need a new ecu and locks
 
I would go for

3,7,10

Number 3, as long as there was not an additional problem which nobody was expecting. If they just didn't get round to it I would be annoyed.

Number 7, it's under warranty so no cost saving, but giving information might enable them to trace the fault quicker and if it is a intermitent fault enable them to find it.

Number 10, because that's how everybody should be teated.

I think the biggest problem is that the managers don't give the technicians enough time to fix a problem. If you have to find the cause of the problem first, you can't just say it is going to take 30 minutes, because it may take 3 hours. The other problem is that they rely too much on what the diagnostic computer says rather than looking at the overall problem, again probably a lack of time.

Finally why don't they have a quality manager to check the car before it leaves to make sure it is upto standard. Everytime (and I mean everytime) my car goes in, either a plastic clip, cover or screw is missing or something hasn't been put back right and it's not just Fiat garages.
 
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