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Old 16-07-2005   #1
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Question 36'000 mile service, should i let fiat do it?

Hi guys & gals how ya doing? Rite my 02 sporting punto is due it 36'000 mile service and I was wondering should I take it to a "offical" fiat garage or another garage where the service would be a lot cheaper? The thing is in the past I've always taken my baby to fiat for its service in order to maintain its warrenty but now its 3yrs old and the warrenty has expired so now I dont have to. I'm thinking take it to fiat coz well their fiat and they deal with fiats but on the other hand it will be expensive and I'm thinking take it to an independant garage as it will be cheaper. What to do aye? any suggestions?

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Old 16-07-2005   #2
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Re: 36'000 mile service, should i let fiat do it?

Since my first (bad) experience with a Fiat garage, I've taken mine to a local independent garage where it gets far better treatment. I think you have to be lucky though - there are a lot of idiots and rip-off types out there. When phoning round I asked the price, what was included and also a 'test' question to see if the person knew their stuff (which as it happened was quite important for the service anyway). In my case, if they knew what a wobbly bolt was they got my business!
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Old 18-07-2005   #3
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Re: 36'000 mile service, should i let fiat do it?

I have never used Fiat dealers, reason:- There not mechanics anymore, plug a computer in and it tells them what to do. + there expensive.

Look for Fiat experts. I ask Fiat dealers for advice and they look at me blank.
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Old 19-07-2005   #4
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Re: 36'000 mile service, should i let fiat do it?

In a word, No.
Instead, find a reputable and trusted specialist, and use them. You live in The South, so try PowerFiat.
H
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Old 19-07-2005   #5
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Re: 36'000 mile service, should i let fiat do it?

Its up to you as your paying for it but spend a few minutes phoning alot of garages in your area first.However Fiat trained technicians are more knowledgeable to a particular models faults & more likely to spot them.


"I have never used Fiat dealers, reason:- There not mechanics anymore, plug a computer in and it tells them what to do. + there expensive"
Thats your opinion but I haven't touched examiner for 3 working days now while doing brakes/clutches etc...examiner can't tell you to change these can it? Also examiner is a 'diagnostic tool' and nothing more! Only in a few cases can it actually identify a fault (airbag module internal fault-renew module for example) otherwise it can only tell you what it 'sees',after all it might detect a sensor isn't sending a signal but it does not mean to change the sensor as wiring could be faulty.If used correctly it is a excellent diagnostic tool but only in the right hands.
As for expensive,yes I agree but you are paying for expertise,techs have to attend endless training courses (wether they want to or not) and exams plus frequent testing,attend 'technical clinics' to solve past & possible future problem areas which is good for swopping vital information/ideas between technicians,its not all roadtesting & tea breaks you know
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Old 20-07-2005   #6
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Re: 36'000 mile service, should i let fiat do it?

If my local Fiat dealer was as good as you said I would love them to touch my beloved Barchetta. I think it's down to past experiences.

Go with what you trust. Our local Fiat dealer has a bad rep.
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Old 20-07-2005   #7
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Re: 36'000 mile service, should i let fiat do it?

Thats your choice and aslong as your happy with your local garage great
Garage where I spend most of my time are actually quite honest & will tell customers of any accidental damage & even book it in to be repaired on the spot/arrange a courtesy car after all these things happen in any business or trade...often out of the techs wages though if he was careless!
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Old 20-07-2005   #8
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Re: 36'000 mile service, should i let fiat do it?

Italian car specialist any day - have a chat with local branch of owners club and see who's good. Fiats need empathy and know if the mechanic really loves them or not.
After a good service the car should feel alive again.

If you can find a local Italian car specialist that is a true enthusiast you will be laughing! Sadly most Fiat dealerships do not fall into that category, there are exceptions.

I'd love to service your baby if you fancy a run over to glos one weekend.
pm me if you're interested
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Old 20-07-2005   #9
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Re: 36'000 mile service, should i let fiat do it?

Quote Originally Posted by hmallett
In a word, No.
Instead, find a reputable and trusted specialist, and use them. You live in The South, so try PowerFiat.
H
totally agree with you on that
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Old 04-08-2005   #10
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Re: 36'000 mile service, should i let fiat do it?

Just to follow up I took my baby gal to the local fiat dealership for its 36000 mile service. They did the service, front pads & two new front tyres for me. And boy was I pissed when I picked it up. To be honest I dont care about the money its the quality of service that i think about when i take my car to a garage as my car is my pride & joy and i treat it as such & i want them to do the same!

Well below is a pic of how my rims used to look! now there propper fooked! Chips every where, suffs on the edges, dents in the alloy where they've taken the bolts out! My local fiat boys have done a number on my rims. Total shock horror!

The garage was just closing when I picked it up & when I pulled them up about it I obviously werent happy & they just said dont worry bring it back in the morning and we'll have em fixed up for ya or we'll buy you a new set.
well its going back tomorrow and we'll see but I will NEVER take my car there again! Souls MG/FIAT milton keynes, NEVER AGAIN!
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Old 04-08-2005   #11
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Re: 36'000 mile service, should i let fiat do it?

Shame matey, I feel for you. 2 weeks ago I took my car for it's 1st MOT, at lunch time the F-Ing chap at the garage decided to pose and took it for a test drive. Crashed the dam car and cost 2.5K to fix. F-ing kids!!!!

Well I should get it back soon.

Why do garages do this. like you said "my pride and joy" treat it with care.

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Old 04-08-2005   #12
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Angry Re: 36'000 mile service, should i let fiat do it?

Hi all
IN ANSWER TO YOUR PROBLEM SEE IF THIS HELPS YOU TO DECIDE!

Have any of you had call to talk to the Fiat Customer service line? I have never been so dissapointed and angry with such a crap service as this. Not only could they not get me an answer to my query they could not tell me the correct procedures as laid down by Fiat.
My problem...it would take toooo long to tell and my typing is even slower suffice to say: i needed two replacement Fiat supplied parts that had been replaced by a Fiat dealer and a third party garage checking and replacing under Fiat parts guarantee.
The gist is if a dealer fits the part you are covered for fitting costs. If a 3rd party fits it you pay for fitting. However, they thought and said that all costs incurred at either garage are covered. However, only by the garage that fits it!
To put it in a scenario...

If you have for example a breakdown in Bilston west mids, a nice
blackcountry Fiat guy will repair your car for you. You pay your bill
and off you go. Forget the Fiat three year deal I am talking out of
warranty now. You then drive back home, to wherever, lets say two
hundred miles away and the part fails again. You take it to your local
Fiat dealer and they will replace the part but charge you fitting!
However, if you get the car trailered back to Bilston, they will fit the
part and replace it for you under warranty for free!

Now have exactly the same scenario but work is originally done at a none
Fiat dealer and they wont pay fitting costs, and if the part cannot be
returned as the driver delivers the new part, they will charge the
garage for it! Who will subsequently have to make a claim to get there
money back.
I know because it happened to me yesterday and I have had to buy my own
Maf sensor to have fitted today at a Fiat dealer as the independent
quite rightly wasnt to happy about paying twice and possibly not getting his
money back!!
Incredible, I know, but I have had to go along with it to get my car
back on the road. Hopefully, but I am not conviced, it will be done today.

Finally, just to tell you something to be warned about.
Fiat have told me even when they know a part is faulty, if the warranty
work is not finished and invoiced by the time the warranty expires, they
just will not pay up as it is deemed out of warranty!
So... moral of this story?

Get your warranty work done in good time...use a Fiat dealer local to
where you live for all work and next time you change your car...don't
buy a Fiat!

Moriarty the mundane....fighting for the consumers rights!
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Old 04-08-2005   #13
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Re: 36'000 mile service, should i let fiat do it?

supermcc_afc I used them for my last service and they were fine, but now I'm tempted to try Pinneys in Luton next time.

What about there actual service...any good or were there more issues than the wheels?

Let me know if they sort it out for you.
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Old 04-08-2005   #14
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Re: 36'000 mile service, should i let fiat do it?

I never use fiat because lets face it unless its under warrenty there useless anyway. I've always used my local AA Service centre... goood honest people and they give a 12 month guarantee on all work done. Its only 100 for full service and they alert you to possible problems in the future.

They were voted best service garage 2 years running now. Also you get a discount for most things.
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Old 04-08-2005   #15
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Re: 36'000 mile service, should i let fiat do it?

'Get your warranty work done in good time...use a Fiat dealer local to
where you live for all work and next time you change your car...don't
buy a Fiat!'

And other car makers are different? (except Mercedes who like to hush up any problems they have) I think you will find similar posts on Ford,Vauxhall,Citroen etc forums Fiat are no different.
The reason someone buys a Fiat is because they like it simple as that.
The details of the service/warranty plan are clearly detailed in the service schedule book & by the salesman......errr well forget about the salesman bit
Why should Fiat (or any other manufacturer) pay out because a customer doesn't get his/her car serviced in time....everyday day I hear customers screaming that they want work done under warranty yet have not kept up the service schedule.....tough!
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