Hi all
IN ANSWER TO YOUR PROBLEM SEE IF THIS HELPS YOU TO DECIDE!
Have any of you had call to talk to the Fiat Customer service line? I have never been so dissapointed and angry with such a crap service as this. Not only could they not get me an answer to my query they could not tell me the correct procedures as laid down by Fiat.
My problem...it would take toooo long to tell and my typing is even slower suffice to say: i needed two replacement Fiat supplied parts that had been replaced by a Fiat dealer and a third party garage checking and replacing under Fiat parts guarantee.
The gist is if a dealer fits the part you are covered for fitting costs. If a 3rd party fits it you pay for fitting. However, they thought and said that all costs incurred at either garage are covered. However, only by the garage that fits it!
To put it in a scenario...
If you have for example a breakdown in Bilston west mids, a nice
blackcountry Fiat guy will repair your car for you. You pay your bill
and off you go. Forget the Fiat three year deal I am talking out of
warranty now. You then drive back home, to wherever, lets say two
hundred miles away and the part fails again. You take it to your local
Fiat dealer and they will replace the part but charge you fitting!
However, if you get the car trailered back to Bilston, they will fit the
part and replace it for you under warranty for free!
Now have exactly the same scenario but work is originally done at a none
Fiat dealer and they wont pay fitting costs, and if the part cannot be
returned as the driver delivers the new part, they will charge the
garage for it! Who will subsequently have to make a claim to get there
money back.
I know because it happened to me yesterday and I have had to buy my own
Maf sensor to have fitted today at a Fiat dealer as the independent
quite rightly wasnt to happy about paying twice and possibly not getting his
money back!!
Incredible, I know, but I have had to go along with it to get my car
back on the road. Hopefully, but I am not conviced, it will be done today.
Finally, just to tell you something to be warned about.
Fiat have told me even when they know a part is faulty, if the warranty
work is not finished and invoiced by the time the warranty expires, they
just will not pay up as it is deemed out of warranty!
So... moral of this story?
Get your warranty work done in good time...use a Fiat dealer local to
where you live for all work and next time you change your car...don't
buy a Fiat!
Moriarty the mundane....fighting for the consumers rights!