this is a long story so bare with it, i took my gps into Glyn Hopkin Bishops Stortford wednesday for the upper steering column recall and a few warranty issues i wanted resolved before the warranty runs out as ill be servicing her myself this time round,
took the car in in the morning as always made a point of walking the guy round the car to prove its in good order, pointing out i know of a few areas but apart from that theres no damage just incase of a dispute later which i thought with a member of staff the service manager as witness there would be no issues.
went to pick it up at 4.30 and hand over the keys for the courtesy car i had been loaned for the day, again walked around the car just checking tbh i thought i wouldnt find anything but i wanted to check before i drove off, sides and the back nice and fine theyd done a rubbish job at cleaning it but nothing that bothered me, got to the front and there were 2 areas both sides of the upper grill that had been scraped on another car/surface and had scratched it all, fairly pissed at this point as the warranty issues hadnt been delt with either i got the service manager who had seen the car earlier before i left it to have a look and he goes thatll buff out
to which it didnt to be fair the job they done took 70% of the damamge from visibility but its all still there, i went back to the manager to say whats gonna be done about this, a suited man appeared the garage manager although id call him something else and said lets take a look at your car it was the very dirty one round the front wasnt it, to which i was shocked but said look dont start with that my car gets damage and he has an attitude, btw it was cleaned polished and extra shine protection a few days previous it was no more dirty than rain water drops,
anyway after 20-30minutes i got no where he had an attitude, he basically accused me of driving it in in that state and he wasnt going to do anything about it even though i had a manager whod seen it before and after and the car cleaner who had seen the damage before he put black wax on it both to which admitted i wasnt lieing, he annoyed me no end with his attitude and accusations, he went on to say i shouldnt have left the car there today as it was at my own risk and i had signed so i had no leg to stand on, to which i replied that wasnt explained, i didnt sign anything today and also why should it happen in a place i was ordered to attend,
i said if id done that to the 500 i was loaned youd be angry he said yes so i said but my car means nothing then? i explained my lack of faith and utter discust to what had happened the service they performed last time was shocking nothing had been done, my warranty issues this time round wernt resolved and considering i gave them 95000 2years ago the least i thought was possible in even the most incompitant garages was not to crash it :bang:
i shall be going to the complaints department with the names of the men involved as that is shocking isnt it! any advice or best protocol for this kind of situation?
took the car in in the morning as always made a point of walking the guy round the car to prove its in good order, pointing out i know of a few areas but apart from that theres no damage just incase of a dispute later which i thought with a member of staff the service manager as witness there would be no issues.
went to pick it up at 4.30 and hand over the keys for the courtesy car i had been loaned for the day, again walked around the car just checking tbh i thought i wouldnt find anything but i wanted to check before i drove off, sides and the back nice and fine theyd done a rubbish job at cleaning it but nothing that bothered me, got to the front and there were 2 areas both sides of the upper grill that had been scraped on another car/surface and had scratched it all, fairly pissed at this point as the warranty issues hadnt been delt with either i got the service manager who had seen the car earlier before i left it to have a look and he goes thatll buff out
to which it didnt to be fair the job they done took 70% of the damamge from visibility but its all still there, i went back to the manager to say whats gonna be done about this, a suited man appeared the garage manager although id call him something else and said lets take a look at your car it was the very dirty one round the front wasnt it, to which i was shocked but said look dont start with that my car gets damage and he has an attitude, btw it was cleaned polished and extra shine protection a few days previous it was no more dirty than rain water drops,
anyway after 20-30minutes i got no where he had an attitude, he basically accused me of driving it in in that state and he wasnt going to do anything about it even though i had a manager whod seen it before and after and the car cleaner who had seen the damage before he put black wax on it both to which admitted i wasnt lieing, he annoyed me no end with his attitude and accusations, he went on to say i shouldnt have left the car there today as it was at my own risk and i had signed so i had no leg to stand on, to which i replied that wasnt explained, i didnt sign anything today and also why should it happen in a place i was ordered to attend,
i said if id done that to the 500 i was loaned youd be angry he said yes so i said but my car means nothing then? i explained my lack of faith and utter discust to what had happened the service they performed last time was shocking nothing had been done, my warranty issues this time round wernt resolved and considering i gave them 95000 2years ago the least i thought was possible in even the most incompitant garages was not to crash it :bang:
i shall be going to the complaints department with the names of the men involved as that is shocking isnt it! any advice or best protocol for this kind of situation?
