Impressed Research Nuneaton

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Impressed Research Nuneaton

Too many cars

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Nov 2, 2009
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:)Had to take the 500 in for minor warranty work today ,washer jet had come out!! and wife had decided handbrake was wobbly.

Used Research at Nuneaton as We are avoiding using the muppets at Arbury (in fact wouldnt use Arburys if the were the only fiat dealership in the UK!! see sedici forum for more info!!)

Very impressed with helpfulness of the staff at Research and they were more than happy to go through servicing details costs and requirements for both cars. Guy on service desk was more than happy to go through past history on my sedici as well whilst I was there whicch gave me some interesting info to say the least!!, also he told me its fiats instruction to glue in washers on first visit and only replace if it happens again!!

Definately will be using Research for future work (aside from the fact its the closest delearship to my office) as they are genuinely helpful and pleasant to deal with
 
If you're happy with a dealer's service then call Fiat CS up and tell them, also tell them about your bad experiences (y)
 
More than happy too, as they have actually managed to prove that customer service in a fiat dealership does exist!, Need to call Fiat CS about the other issue with Arbury anyway now, so at least at the sametime i can praise another dealership.
 
That was my thoughts about it being glued (dont now why fiat dont just replace as they as probably paying more out in dealer time for repeat visits!!)

Looks like Fiat are following the old acronym for there name!!
 
Research is my local garage, they are very good and have been spot on in almost every aspect.
 
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