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Old 30-05-2003   #1
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Manchester, B'burn, Keighley & Shef Fiat Garages

I'm a stickler for good service so here is a run down of my thoughts and experiences of some Fiat garages I've used.

Caledonia Fiat, Manchester: GREAT service department :), the guy there really looks after the customers and remembers you each time you walk through the door. He really helped me push some things through with the Fiat Warranty company on a couple of occasions and is generally keen to help the customer get the best deal and save some money along the way. For example, directing me to the bodyshop they use rather than giving me a price for them outsourcing the work. My only gripe is that they charge you 10 for insurance on their courtesy cars. The Sales department is a bit lacklustre, no one seems too enthusiastic ;).

Priory Fiat, Manchester: AVOID LIKE THE PLAGUE. I have previously made a complaint to Fiat about one of the salesmen. I sad down with him to work out some figures for buying my 2000 Punto and he said unless I was prepared to buy it there and then he wasn't even interested in giving me some figures [:(!] . I asked to speak to another salesman and sat down with someone called Nathan who was better but fractionally so. I went in a few months ago as couldn't get my bonnet to open and asked the Service department to get one of the mechanics to quickly look at it. I was told they wouldn't. I had my car serviced here once and wasn't very impressed with the result, I don't remember why now though. I went in recently to ask about Stilo's in Loden green and was told the colour was discontinued and given some other incorrect spiel. This time I just walked away while the guy was still talking at me. They certainly get my vote for the worst Fiat garage EVER ;) .


Caledonia Fiat, Blackburn: Friendly sales staff :) (grumpy sales manager though ;) ). Got a great deal on my new Stilo (1750 discount on list price and metallic paint thrown in on top) from a guy called Chris Kershaw. He's one of the first salesmen who actually knew more about the car I was interested in than I did and that is always a good sign.

Sunwin Fiat, Keighley: I had used this garage for 6 years when I tried to buy my new Stilo. In the process of me doing 12,000 miles more or less all the staff had changed. I used to know them all well as had bought a Punto from them and done 6 years worth of servicing there. The young salesmen took me for a test drive and didn't seem too enthusiastic ;) . I noticed that a Punto in the showroom had different rear headrests to my 2000 version and he tried to convince me they were the same! Then to add insult to injury the Dealer Principal (who was also new) came out to give a trade in value for my car and gave me one that was insultingly low considering my long term relationship with the dealership ;) . When a place doesn't look after some of its long-term customers you need to avoid it [V] . The one saviour is the good guy in the Part department who really knows what he's doing.

Autoworld, Sheffield: I visited trying to get a price for my new Stilo. I walked around for ages trying to get some attention and gave up so in the end finally grabbed a staff member who was passing. The guy who was sent to deal with me was useless. He knew little about the car, little about the procedure of buying one and valuing a trade in. He gave me a book value for my Punto without even asking if there were any options on it ;) . When talking about the new car I asked about a discount and he said he didn't know ;) . What a way to sell a car. I told him to send someone over who knew about giving me a discount and finally the sales manager came over who was a bit more clued up. They offered me a 1500 discount on my new Stilo which I later used in Blackburn to get a better deal. They didn't seem particularly interested in securing my business so I left looking for a garage who would.

Hope that is of some help to someone!


Fiar Stilo Abarth 3dr. Loden Green, Beige Leather, Sky Window, Cold Climate Pack, 17" Alloys, CD Changer. Anticipated Delivery Mid June.
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Old 01-08-2005   #2
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Re: Manchester, B'burn, Keighley & Shef Fiat Garages

Just to drag up possibly the oldest thread ever...

I agre totally.....

I was in Caledonia Fiat Blackburn earlier buying some parts...Ive never actually had customer service quite so helpful, accurate and just...well, good!

Certainly makes up for the frankly Shower 'o ****e Parts dept at Priory Fiat in Urmston...which is the main reason I avoid buying parts from Fiat anymore, now I just need to warrant a 30mile detour for parts, which I would think is doubtful unfortunately!!
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Old 01-08-2005   #3
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Re: Manchester, B'burn, Keighley & Shef Fiat Garages

Agree with you there arseofbox. Got my Stilo from there, salesman couldn't do enough for us (free 12 months tax, mats and full tank of fuel without asking for it!) and got a nice discount of the price too!

Ps. A fellow northener!
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Old 02-08-2005   #4
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Re: Manchester, B'burn, Keighley & Shef Fiat Garages

Makes me laugh that some of these garages that offer bad service are still in business. Are there that many old aged people who do not care and continue to but from shocking sales men.

Fish Brothers in Swindon, NEVER USE.
They are as friendly as a hungry Black Widdow. Customer Service was never introduced at this place.
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Old 03-08-2005   #5
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Thumbs down Re: Manchester, B'burn, Keighley & Shef Fiat Garages

[B]Sunwin Fiat, Keighley; Great guy in stores, very helpful.....rest of place a dead loss, Did tell me about and do flywheel modification that made JTD mucher better to drive, but set track wrong and scrubbed off tyres, eventually got price of tracking back but no compensation for worn tyres, unable to hear or cure wind noise round doors or banging wiper blades. Usually takes about three phone calls to get to speak to who you want, Off hand when I wanted to book service....took car to another garage!!!!

Rayrigg Motors at Lancaster equally bad although they do charge less than Sunwin for servicing.....otherwise fairly pathetic!! Took four trips to fix inoperative interior light and two attemts to fit alternator (under warranty) that didn't fix spurious messages from dash on cold morning, whole catalogue of other gripes with them but usually take car there because they sold me it!!!!
Anyone had trouble with uneven rear tyre wear?

51 reg Stilo JTD 5 door Metallic light Blue (needs Alloys!)
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Last edited by Sid; 03-08-2005 at 23:03.
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Old 05-08-2005   #6
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Unhappy Re: Manchester, B'burn, Keighley & Shef Fiat Garages

Hi, on a similar note - I recently bought a 1.9 diesel Dobbie at auction and found out from its previous owner that it has had three engines (oh my god! -me thinks) all seem to be atributed to belt problems. The thing is that all the work he had done was in Fiat dealerships in the Manchester area (He was reluctant to disclose which ones) I'm now trying to suss out whether this was down to crap mechanics or whether the Doblos have a weakness in this area. The car has done 115k and the third engine has now done around 50k, it has had 3 timing belts in this last engine and guess what? The car failed on me on the M56/M60 junction last week - problem?- yep timing was thrown out and auxilliry belt had been rubbing on casing half shredding it.
Has any one else had problems with the dealer servicing of their vehicles and has anyone else had problems with the none turbo diesel Dobbie belts.
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