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Old 09-10-2006   #16
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Re: fiat doblo serious reliabilty issue with gearbox

This is the truth, sadly.

It's a law thing. Stick to all the rules and you can claim the protection of the warranty. Step ouside the rules and, even if the failed part has not been touched by anyone, the Company will invalidate the guarantee.

I still think that, given you are such a loyal Fiat customer, a little discretion might be called for, perhaps a contribution to the costs, but, in law, having used non-Fiat parts elswhere and thus invalidating the guarantee Fiat cannot be held to cover the repair costs.

It's a law thing.
I also agree that is best to stick witrh Fiat, for at least the first three years. All cars seem to cost about 250 for a service these days; maybe a little more, maybe a little less. The charge is a kinda insurance policy against anything big going wrong. That's the way I see it. Shouldn't be, but....anyway, garages must cost a fortune to run, so I can see at least some justification. Nothing in this B country is cheap, and that goes for the costs garages have to pay too.

No consolation though.

Good luck anyway
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Old 09-10-2006   #17
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Re: fiat doblo serious reliabilty issue with gearbox

Quote Originally Posted by bobian81
T14086 YOU KNOW DAMN WELL that the gearbox FAILURE has NOTHING TO DO with the ROUTINE SERVICES !
I never said it did/did not?

I stated that you have not kept your side of the warranty 'contract' so to speak by using non-genuine parts,it's no good lashing out at me! All Fiat ask is you get your car serviced at a dealer or VAT registered garage(using genuine parts)during the warranty period..infact in reality this can only be 1st & 2nd service.

I myself have recently giving up 'arguing' with a certain manufacturer(not Fiat)after over a year even though I had it in black & white that I was right(and now i'm 520 out of pocket!).........oh sod it,it was Ford
However argue as much as you want,it will change nothing,I suggest you take some of Ulpian's advice (edited) ..."Tell Fiat politely.Make sure you get to know exactly what the problem was" ......maybe there 'might' be a chance of a contribution,you can only ask.

(p.s.service sheets mention checking for leaks underneath the vehicle,this applies to gearbox area aswell,could this of been related to your gearbox failure? Best to gather all the facts first.)
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Old 09-10-2006   #18
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Re: fiat doblo serious reliabilty issue with gearbox

To hell cat and other s
May I recall my ex bosses story about his RR
Whilst on holiday in Rumainia his gear box developed a fault, He rang RR and explained the problem within 2 days a mechanic appeared with a gearbox which he installed and tested, My boss continued with his holiday and arrived back in the UK. where He sent a letter of thanks to RR who replied," What gearbox problem?? RRs do not fail!!"
This will never happen with Fiat I know, but surely customer relations are worth something even at Fiat.
Clive
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Old 09-10-2006   #19
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Re: fiat doblo serious reliabilty issue with gearbox

RR dont make mass produced cars though...but yes it would be nice

p.s. bet he didn't tell you bout RR door loom problems
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Old 10-10-2006   #20
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Re: fiat doblo serious reliabilty issue with gearbox

I am getting my van back this afternoon the cost will be 700 for a recon box and new clutch from
http://www.cleckheaton-gearbox-centre.co.uk/
they are giving a 12 month warranty on it, plus I'm paying by visa (because I'm skint) so it should give me a bit of consumer protection, what do you guys think of the repair price, is it fair ?
I havent heard a dicky from fiat.
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Old 10-10-2006   #21
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Re: fiat doblo serious reliability issue with gearbox

just spelt reliability correct !
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Old 10-10-2006   #22
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Re: fiat doblo serious reliabilty issue with gearbox

Quote Originally Posted by Biker1941
To hell cat and other s
May I recall my ex bosses story about his RR
Whilst on holiday in Rumainia his gear box developed a fault, He rang RR and explained the problem within 2 days a mechanic appeared with a gearbox which he installed and tested, My boss continued with his holiday and arrived back in the UK. where He sent a letter of thanks to RR who replied," What gearbox problem?? RRs do not fail!!"
This will never happen with Fiat I know, but surely customer relations are worth something even at Fiat.
Clive
Sounds great.. I can't wait to buy a Grande Punto with 'no reliability problems' - Shame it will cost more than I paid for my house...
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Old 11-10-2006   #23
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Re: fiat doblo serious reliabilty issue with gearbox

I've now got my van back on the road, and it is running fine, the gearbox people have given me a 2 year warranty on it, which is probably better than fiats warranty !
By the way got nowhere with fiat, they are as hard as nails, they obviously couldnt care less about customer relations
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Old 11-10-2006   #24
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Re: fiat doblo serious reliabilty issue with gearbox

As already mentioned by more than myself here,you only have yourself to blame,so please dont try & blame Fiat.
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Old 29-09-2011   #25
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Re: fiat doblo serious reliabilty issue with gearbox

I know this is an old thread, but I stumbled across it while looking for some info on Scudo gearchange linkages.

There is NO requirement for a garage to use GENUINE parts to maintain a warranty - only "OE quality" parts. This is set out in black and white by the Office of Fair Trading.

This has been the case since 2004.

I realise it's too late for the OP now, but this info may help others in the future if they find this thread while searching.
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Old 29-09-2011   #26
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Re: fiat doblo serious reliabilty issue with gearbox

Quote Originally Posted by Yeti View Post

There is NO requirement for a garage to use GENUINE parts to maintain a warranty - only "OE quality" parts. This is set out in black and white by the Office of Fair Trading.
yes but it can cause complications which is no fault of the dealer or manufacture.
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Old 25-01-2012   #27
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Re: fiat doblo serious reliabilty issue with gearbox

No it can't.

That's the point - they're the same quality as OE stuff, and that satisfies the requirements for the warranty, and will cause no problems. Go ask the OFT if you don't want to take my word for it.
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Old 25-01-2012   #28
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Re: fiat doblo serious reliabilty issue with gearbox

Some good news: Had a problem with my 8 month old (40k miles) doblo maxi not going into 4th gear, fiat dealer ordered part and fixed it under warranty, no questions/quibling replaced asap. A very happy customer bearing in mind the nightmares i've heard about fiat warranties!
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Old 29-01-2012   #29
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Re: fiat doblo serious reliabilty issue with gearbox

Quote Originally Posted by Yeti View Post
No it can't.

That's the point - they're the same quality as OE stuff, and that satisfies the requirements for the warranty, and will cause no problems. Go ask the OFT if you don't want to take my word for it.
It can (and will) cause complications, I never mentioned anything about the actual fitting of an OE part and am aware of the legalities.
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