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Old 19-02-2011   #31
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Re: Croma springs

i remember in the old days car manuals always said to have weight in the car and wheels on the ground before tightening suspension
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Old 22-02-2011   #32
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Re: Croma springs

My Prestigio at 35000 miles just broke the N/S front spring at the top.
Just got out through the gate, so got the RAC to take it to the local service garage.
Will know more tomorrow.
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Old 22-02-2011   #33
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Re: Croma springs

At the TOP! I think that is unusual as most break at the bottom just above the strut saddle.

You say the RAC recovered you. This makes me think that if the RAC, AA, Green Flag etc. where served with a 'freedom of information' request regarding Fiat Croma spring failures then it may be easily possible to prove an "inherant fault". These organisations have no axe to grind and they must record reasons for callouts so they are better prepared to help motorists of different vehicles.
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Old 22-02-2011   #34
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Re: Croma springs

Nick, I think they logged it for the call-out as a suspension failure, but the report clearly says N/S/F suspension coil spring broken. I knew what it was, but couldn't see it until the wheel was off. The RAC were excellent, as I am finding it difficult to do this stuff at 77.
This could have been a serious problem on the motorway.
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Old 23-02-2011   #35
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Re: Croma springs

Yes it could have been really serios. Stilos had the same problem and Fiat did a recall to fit a special clamp around the strut below the spring plate/saddle to catch the broken spring and stop it dropping down and from going through the sidewall of the tyre.

I'm going to call Fiat UK.
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Old 23-02-2011   #36
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Re: Croma springs

OK. Jst called Fiat on 00 800 34280000.

As I don't have a problem with my Croma (as I've fixed it) they can't raise a case ticket directly. However I can email, raise the problem/concern and then they can raise a case ticket.

Anybody with a Croma off the road right now with busted springs PHONE FIAT NOW before you car is repaired.

Have just sent my email them.
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Last edited by s130; 23-02-2011 at 13:11.
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Old 23-02-2011   #37
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Re: Croma springs

Quote Originally Posted by keithglos View Post
My Prestigio at 35000 miles just broke the N/S front spring at the top.
Just got out through the gate, so got the RAC to take it to the local service garage.
Will know more tomorrow.
Sorry to hear that Keith, I had thought the 2.4s were invincible as they have heavier front springs - obviously not

On the plus side, did you get away without tyre damage?
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Old 23-02-2011   #38
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Re: Croma springs

I now have a formal ticket number with Fiat. I would not be appropriate for me to post my full Email here, but needless to say it asked what they intend to do about this problem.
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Old 23-02-2011   #39
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Re: Croma springs

Nick, Thanks, I was too late for today, will call Fiat Thursday AM.

L, Thanks for your concern, I just got out through the front gate and it broke, nearly had a long drive the previous day, but was driven by no. 1 daughter.
Obviously not heavy enough?
Got away with the tyre OK, but the excellent RAC man took about 2 hours to get it to my local service man, and managed to turn the spring so that a smooth bit is on the tyre.
Oddly the top circle of the coil broke off, showing some evidence of stress and corrosion through the steel.
Mileage is only 34082.
I will replace rear springs and shocks when it goes in for MOT early March.
See what Fiat can say in the morning
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Old 23-02-2011   #40
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Re: Croma springs

Further thought, about 3 days ago while doing the garden my wife heard a loud noise like a stone hitting the car, was it the spring giving up? It collapsed as soon as I turned right on to the road.
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Old 23-02-2011   #41
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Re: Croma springs

Quote Originally Posted by keithglos View Post
Nick, Thanks, I was too late for today, will call Fiat Thursday AM.
I think the number I quoted ( 00 800 34280000 ) is a 24 x 7 number. This is for general awareness.

As for you phoning tomorrow no problem. "Get In There" as they say.

Will be interesting to see how this develops ..... or not!
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Old 23-02-2011   #42
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Re: Croma springs

Nick, I tried the number and got the recorded message "closed", with the recorded voices having in the background a noise that might have been musical.
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Old 23-02-2011   #43
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Re: Croma springs

Quote Originally Posted by keithglos View Post
Further thought, about 3 days ago while doing the garden my wife heard a loud noise like a stone hitting the car, was it the spring giving up? It collapsed as soon as I turned right on to the road.
Almost certainly - it's most likely the car 'settled' on to one of the coils after the top one broke then 'fell off' it when the steering turned.

I can't see an obvious pattern / trend as you're not on 18" rims any more, and my car is both older and has done 40,000 miles more on the original front springs

Good old GM suspension - it's like waiting to win the lottery in reverse
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Old 24-02-2011   #44
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Re: Croma springs

Local service garage has done the front springs and MOT, but told me he left the rears because he could not locate springs, apart from Fiat at 100 each. Will pick it up soon, but look at doing rears and Bilstein shocks. This could mean rear tracking, which has been perfect on mine after being reset at a 15000 miles recall, long before I got it.
As expected Fiat customer care was totally useless, wanted me to transport the car 16 miles to a Fiat dealer for him to inspect the spring, a decent maker would have had a field service engineer do that anyway. I suggested that the spring would still be available after replacement, but that was off the script.
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Old 24-02-2011   #45
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Re: Croma springs

Croma seems OK, MOT, drop link and 2 springs 345.
No reply from Fiat.
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