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Old 24-09-2014   #1
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2011 fiat 500 twin air paint flaking / peeling

I recently noticed that the paint on my front bumper was beginning to flake just to one side of the grille badge. On closer inspection I could actually peel the paint from the bumper from the patch outwards. Fiat dealer said that it is not covered by any warranty and as a good will gesture they would smart repair it, to which I reluctantly agreed too. The results are awful!
I rang Fiat customer services to complain about the paint "defect" and explained about the smart repair and that my bumper is now peeling at the bottom as well. After they liased with the dealership they agreed that it is not covered by warranty but as a good will gesture they will send me a 150 voucher to spend at a Fiat approved bodyshop with a repair quote of 360 minus the voucher.
My question is......is there any way an independent body shop could prove one way or another if this is a paint defect or just crazy sized stone chips??
Calling all body shop experts please
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Old 25-09-2014   #2
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Re: 2011 fiat 500 twin air paint flaking / peeling

Hi,
my front bumper paint was crazed quite badly from the factory,

Passion Red - got it done under warranty at 2 weeks old,

charlie
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Old 25-09-2014   #3
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Re: 2011 fiat 500 twin air paint flaking / peeling

This is peeling like wallpaper and is the size of a 50pence piece revealing bare plastic. Just seems like the bumper hasn't been prepared properly before spraying. A google search reveals a lot of cases like this in America but I cannot find similar complaints in the UK. Very odd.
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Last edited by Bookish; 25-09-2014 at 22:22. Reason: spelling
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Old 09-10-2014   #4
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Re: 2011 fiat 500 twin air paint flaking / peeling

Agreed, it you don't prep the plastic right then the paint won't stick well
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Old 27-10-2014   #5
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Re: 2011 fiat 500 twin air paint flaking / peeling

Well I got nowhere with fiat. Not covered by warranty. 150 good will gesture in fiat vouchers. I'll have to go and fork out for a respray.
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Old 22-05-2019   #6
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Re: 2011 fiat 500 twin air paint flaking / peeling

Quote Originally Posted by Bookish View Post
This is peeling like wallpaper and is the size of a 50pence piece revealing bare plastic. Just seems like the bumper hasn't been prepared properly before spraying. A google search reveals a lot of cases like this in America but I cannot find similar complaints in the UK. Very odd.
Sorry to comment on an old thread, but I am currently experiencing this issue with my 2015 Fiat 500S. Similar to you, it appears the bumper hasn't been prepared properly before spraying (no primer etc...). Like you said, google reveals a lot of cases like this in America but no similar complaints in the UK (until coming across this thread).

On one hand, the Fiat dealer is telling me the bumper is original and has not been removed from the car but on the other hand, they are telling Fiat Customer Care that the car would not have come out of the factory that way and thus Fiat are refusing to help.

Unfortunately, I am the second owner of the car and they are playing that to their advantage as I cannot prove it hasn't been previously repaired and resprayed, but surely the bumper would have had to have been removed to do this?

I am no mechanic/ car expert so can only go by what I am told by the 'professionals' but was wondering if you had any success with Fiat or if anyone else has had the same issues since?
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Old 22-05-2019   #7
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Re: 2011 fiat 500 twin air paint flaking / peeling

Sadly the OP of this thread has not logged into the forum for a over a year, so they may not respond.
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Old 22-05-2019   #8
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Re: 2011 fiat 500 twin air paint flaking / peeling

And Beds doesnt have too many regulars either..

Get a couple of paintshop quotes..

You could try an alternate dealer.. but sounds like its being stopped by Slough office.

Charlie
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