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Old 29-06-2021   #16
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Re: Help!! Newbie struggling with blue and me

Quote Originally Posted by Kleine smurf View Post
Hi Farrah, we have a 2011 500 with BlueMe.
How can we check if the BlueMe module has the latest software version?
If you go into the menu functions on the speedo clusters and into SETTINGS then look for IMAGE ID under ADVANCED.

If you see IMAGE ID then you have 2nd generation software.

The only other way is to download from the Blueandme website the files that will read your current configuration and BlueandMe software level.

You then need to place these files on a USB memory stick and put it in the cars USB console slot which then will download onto the memory stick the e BMConfig file.

This is an XML file that needs certain software like notepad++ to read the content. Notepad++ is free to download.

I can help you establish all this and send you the initial files required as access to the official blueandme.net site can be difficult for some.

You will still need a windows PC and a 2GB memory flash drive then you can send me the files back or upload and I can see from what is in the BMconfig file what level software you are at.

However you cannot go wrong updating to the latest level if required.

To send you the required files I will need your email address so PM me if you want to proceed

BYE
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Last edited by Farrah; 29-06-2021 at 19:17.
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Old 01-07-2021   #17
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Re: Help!! Newbie struggling with blue and me

Quote Originally Posted by Farrah View Post
If you go into the menu functions on the speedo clusters and into SETTINGS then look for IMAGE ID under ADVANCED.

If you see IMAGE ID then you have 2nd generation software.
if we go into menu and into SETTINGS we do not even have ADVANCED Guess that means we do not have 2nd Gen software.


I cannot open the Blue and Me website as it seems to need the EOL Adobe Flash. Will ping you my mail ID in a PM.
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Old 03-07-2021   #18
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Re: Help!! Newbie struggling with blue and me

Got you PM will sort out over weekend. Do you use a windows PC and have a small flash memory USB about 2GB............no problems accessing the blueandme update site plenty of ways without the adobe flash. If you don't use a PC then I will have to post out the files on a USB.

Bye
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Old 05-07-2021   #19
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Re: Help!! Newbie struggling with blue and me

Hi Farrah, yes I have a Windows PC and the required USB stick.
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Old 10-07-2021   #20
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Re: Help!! Newbie struggling with blue and me

Quote Originally Posted by JulieP View Post
Hi, sorry to post here, canít see where to post. I have 2012 fiat 500 L dualogic and my blue and me has stopped working no idea how to fix I know I saw somewhere about disconnect the battery. Anyone point me in the right direction please. Thanks.
I have just sent out all the update files to those who have sent me email addresses apart from one Qubo and you Julie who i do not appear to have any contact.

If your sorted lets us know on the thread and if you need more help PM me with an email address for the file updates.

BYE
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Old 30-07-2021   #21
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Re: Help!! Newbie struggling with blue and me

@Farrah, received the ZIP, found an appropriate USB stick and ran "the first step".

BMConf.xml stored on USB (took less than 5 seconds ... I was reading the instructions for the next bullet and she was done ).

Made a WETransfer back to you with that file.
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Old 31-07-2021   #22
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Re: Help!! Newbie struggling with blue and me

Quote Originally Posted by Kleine smurf View Post
@Farrah, received the ZIP, found an appropriate USB stick and ran "the first step".

BMConf.xml stored on USB (took less than 5 seconds ... I was reading the instructions for the next bullet and she was done ).

Made a WETransfer back to you with that file.
Hi received OK............BMConf is old level but otherwise looks good to upload back to the BlueMe site to get latest files for your car. Have emailed you.

Bye
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Old 09-08-2021   #23
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Thumbs up Re: Help!! Newbie struggling with blue and me

YES!!!

Kudos to @Farrah for downloading and forwarding the required update files

Updated B&M from the basic level to the latest and now we can stream Spotify through the standard USB cable
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Old 07-09-2021   #24
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Re: Help!! Newbie struggling with blue and me

Hi Farrah.

I have just bought a 2013 500 and I'm baffled by Blue&Me. I've no way of knowing if I have the up to date version because I can't find "settings" in the menu! I've tried the Menu button by the speedo, and the one on the stereo, and there's no Settings option.

I can get it to pair with my phone (A cheap chinese smartphone) and respond to "telephone" etc, but it'd be nice to get it to stream Spotify even if that's via the USB cable, rather than bluetooth. It charges happily over USB. Not tried using a memory stick for the media player yet.

What kind of messages does the Message Reader function read, is it only texts, and do those have to be received while you are in the car...?

Any advice for a luddite would be ideal
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Old 07-09-2021   #25
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Re: Help!! Newbie struggling with blue and me

Hi,

2013 I doubt is the latest blueandme software unless someone did update your car previously as the updates went on till mid 2015 for the blueandme system.

If your current system is at least working you should be able to press the lower outer LEFT steering wheel button which will either be a windows icon or a mouth/voice icon with ignition ON you should get a message from the radio speakers to 'MAKE a SELECTION' then it will state options which should be 'settings' 'delete users' or delete all'.......................I always just 'delete all' as it clears from the cars memory any previous user or device that has been previously paired up.

So if your car is set to understand ENGLISH you only have to speak into the front clearly the voice command.........if you have a strong Scottish or Irish accent I don't know as I read some struggle..........

So if the radio does not even speak to you then you have some other problems.......

To check what level software you have I need to see your BMConfig file and upload to the official blueandme website to see what updates are needed.

The very latest and no longer any updates available after 2015 but the very latest is V10 2nd Generation and we can update your car to this level providing currently all the items are working.......this means a working blueMe module and a working USB port........appears your USB port is OK so if the BMConfig file comes back showing a BMADDRESS in the script line then we can update.........

You will need to PM me with your email address as I need to send you the extraction files to get at your current BMConfig file......you will need a 2GB USB flash memory formatted to FAT32 (FAT32 is important).........download the files and place in cars USB and the BMConfig file will be placed onto the USB stick which you need to send me back.

Older cars this can take sometimes 3 updates required as you cannot go straight from 5.4 to V10 but I would suspect your car at 2013 would at least be 5.6 so should just take a single operation to get updated.

I will send the files via wetransfer.com and you can send the BMConfig file back by email as it is just a small file. This is referred to as stage 1 and does not alter anything on your car just reads the current configuration.

Also one further step is if you want to interface a TomTom2 sat nav as this will require a further line code change...........as the earlier Magneti MarelliMAP and TomTomONE sat navs Fiat Chrysler used are really outdated then I suggest you add this update too at the same time.

I will await your PM info

BYE
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Last edited by Farrah; 07-09-2021 at 18:17.
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Old 2 Weeks Ago   #26
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Re: Help!! Newbie struggling with blue and me

Hi Iíve just bought a 60 plate 500 sport for my sons first car. When I press the windows button I get no response. The blue & me usb wonít charge my phone either. Is this a common fault? The phone does connect via Bluetooth though
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Old 2 Weeks Ago   #27
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Re: Help!! Newbie struggling with blue and me

Hi,

Could be a few issues either a faulty speaker or faulty buttons. Worse case a faulty BM module but as you say you have connected your phone the latter is less likely.

Just clarify though your mileage on the cluster is not flashing and you have the original factory radio installed.


Primarily the windows steering wheel button just gives voice command access to the blueandme system. The radio does not need to be switched on. All the voice commands though are duplicated by manual use of the right hand side and cluster menu buttons as an alternative.

Did you see BLUE and ME come up on the phone and assuming you paired it up then via the manual control buttons.

Firstly you need to scroll through all the manual cluster settings and list out what you see. When exiting each one press OK.

If you can get a pairing number for the phone on the cars cluster screen then see blue and me on the phone menu to add the pairing up 4 digit number I doubt you have a faulty BlueandMe module......

Come back with an update on what you get from RHS wheel buttons.

BYE
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Last edited by Farrah; 2 Weeks Ago at 12:06.
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Old 4 Days Ago   #28
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Re: Help!! Newbie struggling with blue and me

Hi the blue and me did come up and my phone connects to it. Itís intermittent on how it works with being able to call/ answer calls at times and other times just getting a loud buzzing noise and not being able to end the call (buttons freezing and not working)
Settings
User data
Pairing
Media player
Adv features

Thanks for the help
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Old 4 Days Ago   #29
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Re: Help!! Newbie struggling with blue and me

Quote Originally Posted by smoggie9 View Post
Hi the blue and me did come up and my phone connects to it. Itís intermittent on how it works with being able to call/ answer calls at times and other times just getting a loud buzzing noise and not being able to end the call (buttons freezing and not working)
Settings
User data
Pairing
Media player
Adv features

Thanks for the help
Hi, can you try to clear all user data and then pair the phone again without uploading the phonebook?
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Old 4 Days Ago   #30
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Re: Help!! Newbie struggling with blue and me

Hi,

Really need ALL the questions responded to. Do all your steering wheel buttons work and have you tried doing all the menu settings through voice control.....

Need to eliminate what is working correctly.

Under advanced features when you select and scroll through do you see IMAGE ID..................

Under settings/user data have you done a DELETE ALL....................best steps would be to load up latest BlueMe software to the car but it would help to tick off what is working fine at the moment so what about all the other steering wheel buttons.

If you need help updating the cars software PM me your email address so I can send you the files......it will also let us see if the USB is being read by the BlueMe module

Bye
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