I get it to pair properly and I can use the phone over B&M fine. But when I try to load the phone book, it asks me " want to load the contacts?" I say "yes" and it goes away for like 2 seconds like it is working and then returns me to the radio and no contacts get copied. Any body got some tips for me? Also, is it possible to load contacts in thru the USB port in the 500? If so, any help would be appreciated My model is a 2012 model with orginal software

Can't load contacts using USB. Have you tried deleting all user data from the car, removing the pairing on your phone and starting a setup procedure from scratch again?

OK tried to do this twice and had same result. Any other ideas out there?