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Old 13-08-2013   #46
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Re: Master cylinder failure

They had a bit of an accent, sometimes a stronger accent but it was like they were well trained to speak with a good tone & so they didn't sound definitely Italian, if that makes sence. It was hard to make out where the people were from, but it wasn't Penine Lancashire, if that makes sence Also, because I knew Fiat UK is in Slough I wasn't sure if it was just someone from abroad living in Slough, as it's pretty diverse there.

All my dealings have been perfectly civilised. I phoned them about the snapped springs on the Stilo, they advised me to send an email to the UK customer care team. I sent that with photos & got a response with offer of full reimbursement after about 2 days from the UK Customer Relations Manager (who was definitely British). Spoke to them about the Parents 500 that turned up without the TomTom port, they said they'd pass it onto the product team, and someone phoned back about 48 hours later to explain. Granted they told me what I already knew but when I said this would mean the Parents would have to get a different satnav unit to that intended & asked if they'd offer anything to make amends, they offered a 50 voucher which we put towards an interim service.

Only when I enquired with Alfa about current offers when my Sister was buying her MiTo did they come unstuck a bit, and quoted the deals on offer for the Giulietta. FGA Capital were pretty rubbish too, but they sounded like they were in Yorkshire (think the paperwork confirms that) and I dunno if they're just employed under contract for Fiat. However, we did get a call a few days later from a guy at Alfa asking if everything was ok and then a while later got a customer survey call from an Italian guy at Alfa, so there was opportunity for us to give feedback, which I didn't expect.

They're not perfect with everyone as this thread shows, but I do think there's some sort of willingness to them in many respects, which because of their other quirks/faults, I find slightly endearing.
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Old 15-08-2013   #47
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Re: Master cylinder failure

Quote Originally Posted by Ulpian View Post
No, we definitely get through to Italy, that's why they have those accents.

It's very odd that we speak to Italians, but as you say, they were prompt and very correct, and to tell the truth I was very impressed. All round in fact, my dealer was excellent in helping me too.

Perhaps they think we are testing the Fiat water, even thought this is my third Fiat. But more probably they just accept that a low mileage car only slightly over three years old shouldn't need a part that should last the lifetime of the car. That was my argument, put politely of course. All very civilised in fact.
I was very polite initially with Abarth & it didn't seem to help
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Old 15-08-2013   #48
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Re: Master cylinder failure

My problem is that I am inclined to get cross too quickly sometimes, I just expect things to work efficiently at all times and be fair - idiot me!

But I've been a bit ill recently and so I haven't had the energy to be upset, so I've just been quiet. I am usually polite as I hate rudeness, but cars can bring out the worst in everyone, including me. I was particularly irritated because my car came with an extended warranty which didn't cover the strut bearings: wishbones etc., fine, but not the bearings... I have no idea why other than that the insurers are very careful not to cover bits they know are likely to fail. Even though they are parts that should last the lifetime of the car

Anyway, Fiat has coughed up some money so I'll now just rest and take it easy over the weekend.

If they had paid the full cost I'd have loved them a lot more though.
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Last edited by Ulpian; 15-08-2013 at 14:40.
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Old 20-08-2013   #49
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Re: Master cylinder failure

Having heard this a few days ago it makes me feel worse

From a chap I know, his work colleagues 2007 Audi S6, approx. 60K on the clock, approved Audi s/hand car covered by the Audi used car warranty. Decides to eat its engine, completely destroys it, one piston not found yet no holes in the block, massive melt down, parts of the engine found in the cats, done properly & apparently somewhat impressive when it went.

Audi s/hand warranty have agreed to pay but the warranty only covers up to the value of the car, the repair bill is somewhat over the cars value ( V10's aren't cheap) so the warranty will pay out in full & the owner gets paid out to the value of the car.



A fair result you would think BUT Audi UK have stepped in & have offered to pay the balance of the repair bill which is a decent chunk if he wants the car back. Agreed its a top of the range car but its a 2007 car & the owner wasn't going to be out of pocket anyway.



Now that's what I call customer service.
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Old 20-08-2013   #50
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Re: Master cylinder failure

Quote Originally Posted by Stuart J View Post
Now that's what I call customer service.
Fiat are still living in the dark ages when it comes to customer service.

I'd only recommend a Fiat in two circumstances; the owner mechanic who can pretty much fix cheaply whatever the car throws at them, or someone buying new and chopping it in at the end of the warranty period.

I've said it before, but I think those buying 3/4 yr old 500's at current prices and depending on garage servicing & repair will have a much higher total cost of ownership than their first owners ever did.
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Old 19-09-2013   #51
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Re: Master cylinder failure

To Update

Discussions with Abarth ongoing & they seem more human than the dealer ( our ex dealer) Car will now be moving to Meridian Milano in Portsmouth. Been in with it once already with a on / off engine light & it was such a refreshing experience, I actually felt as though I mattered & wasnt just someone getting in the way

Ive heard so many horror stories about Westover aftercare, not only Fiat but Renault & Nissan as well, aftercare isn't it appears something they consider necessary, it costs money & takes effort which obviously is not cost effective, when the showrooms are empty they will wonder why
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Old 20-09-2013   #52
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Re: Master cylinder failure

Quote Originally Posted by Stuart J View Post
To Update

Discussions with Abarth ongoing & they seem more human than the dealer ( our ex dealer) Car will now be moving to Meridian Milano in Portsmouth. Been in with it once already with a on / off engine light & it was such a refreshing experience, I actually felt as though I mattered & wasnt just someone getting in the way

Ive heard so many horror stories about Westover aftercare, not only Fiat but Renault & Nissan as well, aftercare isn't it appears something they consider necessary, it costs money & takes effort which obviously is not cost effective, when the showrooms are empty they will wonder why
I have lost trust in Thames Fiat Slough as they took too long to fix my errant horn on the Bravo

Warranty expires in November so Bravo will be going in to Bishops Fiat Guildford for check over, i'll report back on the experience
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Last edited by RobW; 20-09-2013 at 11:56.
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