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Old 2 Weeks Ago   #1
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Poor radio reception

Hiya, Just returned to the Fiat fold with a 500X Cross which is a great car except for lousy radio reception. I can get the stuff i don't want like Radio 1 or Classic FM pin sharp but the stuff i do want like Heart FM or Absolute are useless unless i'm in the right place.
I know it's not the aerial mast because i tried the one from my son's 500 Abarth which works fine on his. I have the 5" Uconnect without nav - is it just me or is there a problem? I know i could stream it from my phone but that kinda defeats the object plus the phone is smarter than the user!
Any ideas folks?
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Old 2 Weeks Ago   #2
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Re: Poor radio reception

Iím only just getting used to my new 500x and still have electronic and bodywork to do but driving home from Gatwick last night I had terrible FM and DAB reception. FM was constantly dropping out on a Heart and Capital.
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Old 2 Weeks Ago   #3
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Re: Poor radio reception

Might be an idea to see if the UConnect software is up todate, I have the 6.5 unit so not sure how the smaller unit works but understand it is a bit more user friendly. When that has been done retune the radio.
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Old 2 Weeks Ago   #4
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Re: Poor radio reception

I have the 6.5 uconnect one. I have no idea how to do a software update but Iíll give it a go.
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Old 2 Weeks Ago   #5
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Re: Poor radio reception

Quote Originally Posted by typecastboy View Post
I have the 6.5 uconnect one. I have no idea how to do a software update but Iíll give it a go.


You can't do it yourself (officially) it's a back to the workshop job
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Old 2 Weeks Ago   #6
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Re: Poor radio reception

Quote Originally Posted by Alanw47 View Post
You can't do it yourself (officially) it's a back to the workshop job


So there is a way? Unofficially?
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Old 2 Weeks Ago   #7
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Re: Poor radio reception

Quote Originally Posted by typecastboy View Post
So there is a way? Unofficially?


There is a French website where you can download the firmware from. Use Chrome to translate the page into English and that will reveal the instructions, but I have no idea how successful it is. I BELIEVE that one of our members has succeeded in doing it, but not clear if anyone has tried and failed. It seems to work for our European neighbours though.

The link is in this forum somewhere but can't put my finger on it at the moment.
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Old 1 Week Ago   #8
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Re: Poor radio reception

Quote Originally Posted by Alanw47 View Post
The link is in this forum somewhere but can't put my finger on it at the moment.
Here's our forum thread:

https://www.fiatforum.com/500x/46023...re-update.html

And here's that French link:

http://forum-auto.caradisiac.com/mar...sujet12960.htm
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Old 1 Week Ago   #9
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Re: Poor radio reception

It is a misconception that any upgrades on the 6.5 unit have to be carried out at an agents. I know it is very odd that it is possible to update the operating system on the unit but not the maps, they do have to be done at an agents, this is where the misunderstanding comes in.
To check/upgrade the firmware/operating system use the following procedure as detailed by Fiat.
Make sure the UConnect app is installed on your phone.


1. Pair your phone with the head unit in the car
2. Press the APPS icon on the main screen
3. Select the UConnect Icon
4. Select the Settings icon (on the main screen, not the button.)
5. Select the Update Info option.
All of this must be done with the ignition switched on or else the correct screens will not be shown.
The system will then advise if the software is up to date or there is a upgrade available which can be down loaded and installed then.


I use an Apple phone and carry out the procedure on my drive so the phone is connected to the internet via my home WIFI for a more reliable and quicker service.


Hope that this helps and clears up the myth that anything to do with the 6.5 has to be carried out at an agents


The UConnect app should be available at the App store if you don't have it.
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Old 1 Week Ago   #10
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Re: Poor radio reception

Quote Originally Posted by 2FiatsRon View Post
It is a misconception that any upgrades on the 6.5 unit have to be carried out at an agents. I know it is very odd that it is possible to update the operating system on the unit but not the maps, they do have to be done at an agents, this is where the misunderstanding comes in.
To check/upgrade the firmware/operating system use the following procedure as detailed by Fiat.
Make sure the UConnect app is installed on your phone.


1. Pair your phone with the head unit in the car
2. Press the APPS icon on the main screen
3. Select the UConnect Icon
4. Select the Settings icon (on the main screen, not the button.)
5. Select the Update Info option.
All of this must be done with the ignition switched on or else the correct screens will not be shown.
The system will then advise if the software is up to date or there is a upgrade available which can be down loaded and installed then.


I use an Apple phone and carry out the procedure on my drive so the phone is connected to the internet via my home WIFI for a more reliable and quicker service.


Hope that this helps and clears up the myth that anything to do with the 6.5 has to be carried out at an agents


The UConnect app should be available at the App store if you don't have it.

Thanks for the tip, it does work, but it has left me just as confused as ever.


I'm on Version 16 Firmware, I know that Version 18 is out there but following the instructions above the system tells me I'm up to date.
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Old 1 Week Ago   #11
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Re: Poor radio reception

The software/firmware version I have on my 6.6 is 17.07.46. I recently did an upgrade on mine but when I get time will check to see if there have been any further updates since then.



I am also wondering whilst all 6.5 units may look the same are there any internal electronic variations so not all upgrades may or may not be applicable to that size screen. When Fiat gave me the procedure to check and upgrade as I have already given you they stated my VIN number. My car is a late 2016 build though I did not buy it until Sept 2017 as a pre reg car with 12 miles on the clock.


It took a while to get the hang of the UConnect system but once you ignore the fancy bits I think it is good, only been let down once by the maps.
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Old 1 Week Ago   #12
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Re: Poor radio reception

Thank for those links most helpful. I will try that however when I first got the car a few weeks ago and started playing with settings, I couldnít get uconnect to work.
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Old 1 Week Ago   #13
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Re: Poor radio reception

I've just tried checking my firmware level but it won't recognise my VIN number. I can't see that it would affect radio reception, i don't give a monkeys' about pairing a phone - i'm Billy no mates and don't want to use my phone in the car anyway - i just want some tunes! It's got to go back for a few things anyway next week so i'll mention it then.
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Old 1 Week Ago   #14
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Re: Poor radio reception

If the radia reception is shonky, then surely it *must* be down to the aerial, since the radio plays sharp when it's in the right location.

It may be worth taking the aerial off and cleaning up the contacts... and whilst it is out, attaching the connections to a massive long "receiver" like an expanded clothes hanger, to see if it sounds better/different, just to see if it changes things.


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