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Old 28-04-2018   #1
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Infotainment system playing up or just terrible to use

Hi all, I hope someone can help, Iíve only had the car two days and love it and yes i havenít read the manual yet, but I think Iím techie enough to be able to use the infotainment display without problems.

Iíve a 500x cross with Nav and Iíve managed to connect my iPhone and Iíve also used the built in TomTom and all was going good then....

Today the music plays wirelessly whilst in media button and also when plugged into USB however today whenever I skip or the next track plays it pauses and has a speaker symbol with a line through it. I then have to press play on the display or press the volume up or down on steering wheel for it to play. Itíll then say canít play press play on device.

The sat nav was fine but then on putting in the postcode itís been freezing and the whole system then shuts down, in the end I ended up using mobile phone for sat nav.

I have paired my iPhone with the system and copied contacts, I had a fiat 500s before and used to press the face button and say call and the person name.
When I press the face on the 500x it starts saying say what youíd like to do and I say call and a name and we go around in a circle and it wanting to dial #00 , I then after 5 goes talking to it have to press recent calls and press the name of the person. This doesnít seem a intuitive system at all.

Itís probably something Iím missing but really could use help, Iíve not even started to look at uconnect live.

Cheers
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Old 28-04-2018   #2
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Dean500 View Post
Hi all, I hope someone can help, Iíve only had the car two days and love it and yes i havenít read the manual yet, but I think Iím techie enough to be able to use the infotainment display without problems.

Iíve a 500x cross with Nav and Iíve managed to connect my iPhone and Iíve also used the built in TomTom and all was going good then....

Today the music plays wirelessly whilst in media button and also when plugged into USB however today whenever I skip or the next track plays it pauses and has a speaker symbol with a line through it. I then have to press play on the display or press the volume up or down on steering wheel for it to play. Itíll then say canít play press play on device.

The sat nav was fine but then on putting in the postcode itís been freezing and the whole system then shuts down, in the end I ended up using mobile phone for sat nav.

I have paired my iPhone with the system and copied contacts, I had a fiat 500s before and used to press the face button and say call and the person name.
When I press the face on the 500x it starts saying say what youíd like to do and I say call and a name and we go around in a circle and it wanting to dial #00 , I then after 5 goes talking to it have to press recent calls and press the name of the person. This doesnít seem a intuitive system at all.

Itís probably something Iím missing but really could use help, Iíve not even started to look at uconnect live.

Cheers


You haven't said which unit you have. I have the 6.5" unit and whilst it isn't perfect it doesn't do any of the things you describe. Sounds like a software reinstall or update might be required. I have no idea of the quirks of the 5" unit
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Old 29-04-2018   #3
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Alanw47 View Post
You haven't said which unit you have. I have the 6.5" unit and whilst it isn't perfect it doesn't do any of the things you describe. Sounds like a software reinstall or update might be required. I have no idea of the quirks of the 5" unit


Hi there itís the 5Ē unit.
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Old 29-04-2018   #4
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Dean500 View Post
Hi there itís the 5Ē unit.


I believe if you go on the uconnect.eu website it tells you about updates and help for 5.0 inch screen!!
Has some helpful/not so helpful tips as well!
ciao Fiat told me that the main people who deal with uConnect donít work weekends but log a call with them!!
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Old 29-04-2018   #5
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Alex4x4 View Post
I believe if you go on the uconnect.eu website it tells you about updates and help for 5.0 inch screen!!
Has some helpful/not so helpful tips as well!
ciao Fiat told me that the main people who deal with uConnect donít work weekends but log a call with them!!


Thanks
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Old 29-04-2018   #6
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Dean500 View Post
Thanks


https://www.driveuconnect.eu/en

Try this itís a bit obscure & I stumbled across it!!
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Old 29-04-2018   #7
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Alex4x4 View Post
https://www.driveuconnect.eu/en

Try this itís a bit obscure & I stumbled across it!!


Thanks I will have a look, currently sat in the car with the manual for the first time in years Iíve had to refer back to a book.
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Old 29-04-2018   #8
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Re: Infotainment system playing up or just terrible to use

Can not believe how difficult making a call can be, I followed the book as it says press the voice button on steering wheel and say go to phone followed by call and say the name and it then replied ďdial 1Ē and dials the number one. Surely it cannot be so complicated to make a simple voice command. They told me in the dealership to tell it to navigate to the address, canít seem to find this option either .
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Old 30-04-2018   #9
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Re: Infotainment system playing up or just terrible to use

I don't think the unit does any of this as youve described, I have the 6.5 unit on a Cross and I have to find and press to call the person I want to call, and I have to press the buttons on the Sat Nav to choose an address to navigate to.
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Old 30-04-2018   #10
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by Starbucks Junkie View Post
I don't think the unit does any of this as youve described, I have the 6.5 unit on a Cross and I have to find and press to call the person I want to call, and I have to press the buttons on the Sat Nav to choose an address to navigate to.


Not sure if I have missed the point, but I have the 6.5 unit on a Cross Plus and I make calls totally hands-free. No need to use any buttons at all except to activate the hands-free system in the first place.
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Old 30-04-2018   #11
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Re: Infotainment system playing up or just terrible to use

Just press talk button and say ďcallĒ and a ďname ďas in the phone book. Thatís it!
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Old 03-05-2018   #12
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Re: Infotainment system playing up or just terrible to use

Quote Originally Posted by twobigdogs View Post
Just press talk button and say ďcallĒ and a ďname ďas in the phone book. Thatís it!
Yep; same for me in a Panda 4x4. You have to let your phone contacts list upload though I think?
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Old 04-05-2018   #13
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Re: Infotainment system playing up or just terrible to use

6.5 unit works fine for me, can even use voice command for satnav.
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Old 10-05-2018   #14
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Re: Infotainment system playing up or just terrible to use

My car is finally in with Fiat having some works done that should have been done before I collected when I bought it. Iíd said how bad the infotainment system was to use so theyíve done a update yesterday which apparently took most of the day so delayed other works. Fingers crossed itíll work better after update will give feedback after I get it back.
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Old 16-05-2018   #15
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Re: Infotainment system playing up or just terrible to use

Well got my car back after a week at the dealership and after a Uconnect update that apparently took a whole day to update and itís no better!!! I say to it ďgo to phoneĒ and then ďcall .....Ē followed by the name and 50% of the time I get it saying. ďdial 5Ē this goes on for a few attempts and then I have to press recent calls and press on the name of the person. Iíve got to say Iíve had this car three weeks and already loosing my patience, itís like nothing has been done to the system at all I dare say the maps will still freeze. Plus Iíd said the clutch pedal was very stiff, high up and creaking and they say there is nothing they can do with the clutch pedal height or stiffness and just greased the pedal which has had no effect on the creaking. Does anyone else find the clutch stiff and high up, my left leg is killing after a drive. Is it normal on a diesel for the clutch pedal to be stiff Iíve come out of a fiat 500 petrol and just had a courtesy 500L petrol and the clutch was so light to press and low to the floor.
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