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Old 09-03-2017   #1
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Don't laugh... 500x uConnect and DAB

Hi, swapped our Sedici and have now bought a Cross Plus Multijet2, love the car, big improvement.... fuel stats from manufacturers laughable as always though.
Anyway seen lots of posts about uConnect and 6.5" Nav unit, however not much about the 5" unit.
Spoken to Fiat and they say my car was bought originally as a fleet car and uConnect Live was disabled.
Given that the 5" unit is unmodified and uConnect Live was standard has anyone had any joy with updating the firmware and reactivating the service on the 5" unit?
Also was DAB standard on the 2015 Cross Plus? My launch brochure says yes but can't see DAB on my head unit.
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Old 10-03-2017   #2
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
Hi, swapped our Sedici and have now bought a Cross Plus Multijet2, love the car, big improvement.... fuel stats from manufacturers laughable as always though.
Anyway seen lots of posts about uConnect and 6.5" Nav unit, however not much about the 5" unit.
Spoken to Fiat and they say my car was bought originally as a fleet car and uConnect Live was disabled.
Given that the 5" unit is unmodified and uConnect Live was standard has anyone had any joy with updating the firmware and reactivating the service on the 5" unit?
Also was DAB standard on the 2015 Cross Plus? My launch brochure says yes but can't see DAB on my head unit.
Hi,

Mine is a June 2015 model and like yours has uConnect live disabled by virtue of age (pre Sept 2015) Fiat inform me that it CANNOTbe activated as it is missing the relevant microchip, not just a software fix.

I do have DAB radio, but mine is a 6.5" unit.

Incidentally I have seen 51mpg out my 2.0 Multijet Auto 4x4. How bad is that?
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Old 10-03-2017   #3
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Re: Don't laugh... 500x uConnect and DAB

Had a chat to Fiat Italy today. Sounds like they may be changing their stance regarding live services and the 5" unit. Basically lots of questions about did I buy it from a Fiat dealer, is it inside warranty mileage etc. They stated that previously they have advised that an activation wasn't possible but it may now be possible.
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Old 10-03-2017   #4
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
Had a chat to Fiat Italy today. Sounds like they may be changing their stance regarding live services and the 5" unit. Basically lots of questions about did I buy it from a Fiat dealer, is it inside warranty mileage etc. They stated that previously they have advised that an activation wasn't possible but it may now be possible.
Let us know how you get on, as recently as January they told me I was missing a microchip and I would NEVER get Live services. After a recent software upgrade I now get some, plus a delightful green thingy when I'm driving economically, but still no TomTom Live services which is what I really want
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Old 11-03-2017   #5
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by Alanw47 View Post
Hi,

Mine is a June 2015 model and like yours has uConnect live disabled by virtue of age (pre Sept 2015) Fiat inform me that it CANNOTbe activated as it is missing the relevant microchip, not just a software fix.

I do have DAB radio, but mine is a 6.5" unit.

Incidentally I have seen 51mpg out my 2.0 Multijet Auto 4x4. How bad is that?
I have the 6.5 unit , my car was a June 2015 and I have uConnect live! This doesn't make much sense
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Old 12-03-2017   #6
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by Skbar247 View Post
I have the 6.5 unit , my car was a June 2015 and I have uConnect live! This doesn't make much sense
I'm confused too. I only know what Fiat tell me. I have had such contradictory info from Fiat Customer Services, I don't believe they understand the system themselves
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Old 12-03-2017   #7
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by Alanw47 View Post
I have had such contradictory info from Fiat Customer Services, I don't believe they understand the system themselves
Nice to see that they are being consistent in their response to customers' enquiries.
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Old 13-03-2017   #8
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Smile Re: Don't laugh... 500x uConnect and DAB

So, call back from Fiat today, saying yes Uconnect live can now be restored to 2015 MY cars.

I received an email listing my chassis number and just asking me to log in to the app and connect with the car.

Done that and the system and Tom Tom went through about 10 mins of upgrades and downloads.

Result is that nearly all Uconnect services are working (streaming, Deezer, eco stuff, etc) so all good. The only bit not operating is Live Traffic in the Nav.

However I'm not sure whether that might be down to me being the second owner of the car and not having a Tom Tom account and I haven't fully personalized my Uconnect account yet either.

So initial impression is it's working, it's definitely allowed access to a bunch of features I couldn't get before and the 'Uconnect Live Services are not activated for this Car' message has gone.

I'll keep fiddling with the Nav, but a definite step forward.
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Old 14-03-2017   #9
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Talking Re: Don't laugh... 500x uConnect and DAB

So as suspected, because I am the second owner Tom Tom require me to register a new account and pay for updated mapping as their maps and services are not transferable.

Did that last night and yes I'm 49 lighter but after downloading the 2017 mapping and updating via USB all my Live updates are fully functioning including traffic, eco route etc.

So in short you definitely can re-activate your Uconnect Live apps and Mapping features on a 2015 ex Avis/Budget fleet 500x with a 5" Nav head unit.
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Old 15-03-2017   #10
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
So as suspected, because I am the second owner Tom Tom require me to register a new account and pay for updated mapping as their maps and services are not transferable.

Did that last night and yes I'm 49 lighter but after downloading the 2017 mapping and updating via USB all my Live updates are fully functioning including traffic, eco route etc.

So in short you definitely can re-activate your Uconnect Live apps and Mapping features on a 2015 ex Avis/Budget fleet 500x with a 5" Nav head unit.
Thank you for that update. I am awaiting a reply from TomTom to tell me if I can do similar with the 6.5" unit. It's updated just about everything else except what's useful to me i.e. the TomTom Live services. They have appeared in the Nav Menu, but just say Not Authorised, so I'm waiting to hear if and how I can authorise them. Perfectly willing to pay the 49
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Old 15-03-2017   #11
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Re: Don't laugh... 500x uConnect and DAB

That's exactly what happened to my 5" unit, so hopefully the same happens for yours.
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Old 15-03-2017   #12
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
That's exactly what happened to my 5" unit, so hopefully the same happens for yours.
This is what I see when I check TomTom Live Services Status, means nothing to me,
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Old 16-03-2017   #13
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Re: Don't laugh... 500x uConnect and DAB

Not sure, the screens on the 6.5" are completely different to the 5". On the 5 you simply get a notification saying 'Live Services Are Not Available' or 'Live Services Are Now Available'.
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Old 16-03-2017   #14
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
Not sure, the screens on the 6.5" are completely different to the 5". On the 5 you simply get a notification saying 'Live Services Are Not Available' or 'Live Services Are Now Available'.
Thanks, hopefully TomTom will reply to me soon
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Old 16-03-2017   #15
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Re: Don't laugh... 500x uConnect and DAB

Quote Originally Posted by robotdancer View Post
So, call back from Fiat today, saying yes Uconnect live can now be restored to 2015 MY cars.

I received an email listing my chassis number and just asking me to log in to the app and connect with the car.

Done that and the system and Tom Tom went through about 10 mins of upgrades and downloads.

Result is that nearly all Uconnect services are working (streaming, Deezer, eco stuff, etc) so all good. The only bit not operating is Live Traffic in the Nav.

However I'm not sure whether that might be down to me being the second owner of the car and not having a Tom Tom account and I haven't fully personalized my Uconnect account yet either.

So initial impression is it's working, it's definitely allowed access to a bunch of features I couldn't get before and the 'Uconnect Live Services are not activated for this Car' message has gone.

I'll keep fiddling with the Nav, but a definite step forward.
I've just bought a 2016 Pop Star for 500x with a uconnect unit. After buying it I discovered it was an ex rental and that uconnect services were disabled. After googling I have become resigned to the fact that I wouldn't be able to get them enabled. However it looks like you've achieved it - who did you speak to at Fiat? Do they need to enable something a their end to allow the services to connect?
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