I must bring my experience to Forum members attention.
My 500L Semi-auto refused to engage gears, i called out the AA and sure enough he came out and diagnosed low gear box oil, "cheap fix" he said??. He went off and returned nearly 2 hours later and continued to pour 75/90 gearbox oil into a white plastic reservoir!! I immediately raised my voice a little and said are you sure that goes in there? ( as I know enough about cars to know you don't put oil into plastic bottles etc) he immediately stopped pouring and put the cap back on the bottle looking very sheepish. Of course it still wouldn't engage gear because the idiot had filled the high pressure Selector Fluid Reservoir ( up to 75 bar pressure ) with gearbox oil. The original problem was LOW SELECTOR FLUID NOT LOW GEARBOX OIL!! so he had now contaminated it. It had to be towed to my local garage ( also friends ) who had to strip it down flush the system and as a precaution replaced the high pressure accumulator chamber. From a cheap fix it had turned into hundreds of pounds of repairs due to his incompetence. AA refused to cover costs so now am involved with The Ombudsman. BE AWARE often this sort of problem really should be just a cheap fix a top up of selector fluid.

Pino65 said:

I must bring my experience to Forum members attention.
My 500L Semi-auto refused to engage gears, i called out the AA and sure enough he came out and diagnosed low gear box oil, "cheap fix" he said??. He went off and returned nearly 2 hours later and continued to pour 75/90 gearbox oil into a white plastic reservoir!! I immediately raised my voice a little and said are you sure that goes in there?


From a cheap fix it had turned into hundreds of pounds of repairs due to his incompetence. AA refused to cover costs so now am involved with The Ombudsman. BE AWARE often this sort of problem really should be just a cheap fix a top up of selector fluid.

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Thats apalling.

If you dont mind..

Post this in the TechTalk section.

Plenty more traffic in there..

These robotised manuals are problematic enough without this kind of clueless bodgery.

Hopefully somebody will aid your cause

Charlie

I'd post details of this on the AA Facebook page it's likely to get a response other then the it's nothing to do with us you've already had from them

varesecrazy said:

Thats apalling.

If you dont mind..

Post this in the TechTalk section.

Plenty more traffic in there..

These robotised manuals are problematic enough without this kind of clueless bodgery.

Hopefully somebody will aid your cause

Charlie

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Our beloved 500L has now done nearly 100,000 trouble free miles and the AA issue is the only problem we have had apart from leaky Bosch fuel pump but easily and cheaply sorted.

The missing gearchange fluid..
Did your garage find a bad seal?

Is this the dualogic gearbox your're referring to?

Spookie said:

Is this the dualogic gearbox your're referring to?

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It will be

Spookie said:

Is this the dualogic gearbox your're referring to?

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Probably called that..

Its a manual gearbox
With a 'robot' changing the gears and working the clutch

Its called different things within FCA

Comfortmatic
Doulogic : dualogic
Selespeed

varesecrazy said:

Probably called that..

Its a manual gearbox
With a 'robot' changing the gears and working the clutch

Its called different things within FCA

Comfortmatic
Doulogic : dualogic
Selespeed

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I figured as much. I have a Dualogic gearbox in My Trekking. Car is off to a Fiat specialist Tomorrow to investigate the Squealing noise previously discussed...

Spookie said:

I figured as much. Car is off to a Fiat specialist Tomorrow to investigate the Squealing noise previously discussed...

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In a different thread ?

Spookie said:

Is this the dualogic gearbox your're referring to?

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Maybe the euro twin clutch in the US cars?

Rocco Reviews said:

Maybe the euro twin clutch in the US cars?

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Old post.. what are you commenting on..?

varesecrazy said:

Old post.. what are you commenting on..?

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I just added the quote, as I forgot to quote someone. They didn’t post if the issue was fixed or what transmission they had. There are two types, the dualogic and the euro twin clutch/ddct.

Rocco Reviews said:

I just added the quote, as I forgot to quote someone. They didn’t post if the issue was fixed or what transmission they had. There are two types, the dualogic and the euro twin clutch/ddct.

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Problem involved filling the dualogic control system reservoir with gearbox oil instead of the required hydraulic fluid. The dual-clutch won't have this reservoir.

Would be nice to know though, a) is it fixed, and b) have the AA paid up as they should. The AA breakdown service is supposed to rescue from a breakdown, not make it worse.

portland_bill said:

Problem involved filling the dualogic control system reservoir with gearbox oil instead of the required hydraulic fluid. The dual-clutch won't have this reservoir.



Would be nice to know though, a) is it fixed, and b) have the AA paid up as they should. The AA breakdown service is supposed to rescue from a breakdown, not make it worse.

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The reason that you call AA/AAA/CAA is because your car needs to be towed, not because you need it fixed immediately on the road. They’re supposed to bring it from the side of the road to dealer or mechanic. I wonder if it was ever fixed.

Rocco Reviews said:

The reason that you call AA/AAA/CAA is because your car needs to be towed, not because you need it fixed immediately on the road. They’re supposed to bring it from the side of the road to dealer or mechanic. I wonder if it was ever fixed.

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In the UK, the breakdown services will always try to repair a vehicle at the roadside, and are successful in a large number of cases. They should diagnose the fault quickly, then decide what to do. In this case, the AA patrol decided a fluid top-up was necessary and went and got some fluid, sadly the wrong type. If he had got the correct fluid, he may well have got the car mobile, with an instrcution to get it to a garage as soon as possible, when more convenient.

If not possible to repair at the roadside, then they will tow to a nearby garage, usually their choice, but the patrols get to know the better garages in their area.

Breakdown cover can be extended to recovery, where if not possible for a garage to repair that day, then the car gets taken either to your journey end, or back home, or your choice of repairer at either end of the broken journey. But this is not your choice, this is only available if it cannot be repaired nearby.

portland_bill said:

In the UK, the breakdown services will always try to repair a vehicle at the roadside, and are successful in a large number of cases. They should diagnose the fault quickly, then decide what to do. In this case, the AA patrol decided a fluid top-up was necessary and went and got some fluid, sadly the wrong type. If he had got the correct fluid, he may well have got the car mobile, with an instrcution to get it to a garage as soon as possible, when more convenient.

If not possible to repair at the roadside, then they will tow to a nearby garage, usually their choice, but the patrols get to know the better garages in their area.

Breakdown cover can be extended to recovery, where if not possible for a garage to repair that day, then the car gets taken either to your journey end, or back home, or your choice of repairer at either end of the broken journey. But this is not your choice, this is only available if it cannot be repaired nearby.

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So if you get a blowout and there is a big cut in the tire, they will try to patch it with a little plug? lol. I see how it works though.

Rocco Reviews said:

So if you get a blowout and there is a big cut in the tire, they will try to patch it with a little plug? lol. I see how it works though.

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They will attend at fit your spare for you. Or take your wheel to a tyre shop, wait for a new tyre to be fitted, (you pay of course), then return and fit it.
Had a friend with a car that came with only a puncture kit. She put a spare wheel into her car, but never bothered getting a toolkit, just breakdown membership.

Hi all
The AA have offered me an insultery £50 pounds. Have taken case up with Ombudsman though with Covid 19 as of to-date it seems to be taking forever !!!