Register Login
Mr FIAT - Your #1 source for vintage car parts
Reply
 
Thread Tools
Old 30-07-2015   #1
Join Date: May 2009
Posts: 43
Thanks: 2
Trader Rating: 0
United Kingdom 
Free ? Servicing

Just received a letter from Fiat UK saying I am "entitled to the comprehensive
Three year service offer which included three years servicing,covering up to 30,000 miles ,three years roadside assistance and three years warranty including
Protection for the first MOT"
Then it mentions free servicing

Does anyone know about this ?
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matizman is offline Reply With Quote Quote 
Old 30-07-2015   #2
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

Not heard anything about this
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 05-09-2015   #3
Join Date: May 2009
Posts: 43
Thanks: 2
Trader Rating: 0
United Kingdom 
Question Re: Free ? Servicing

This is the letter as mentioned in my last post .Has nobody else received this ?

I have had a few interesting discussions with Fiat customer service over the last month but I am still awaiting the outcome
Attached Thumbnails
Click image for larger version

Name:	FCA J PEG.jpg
Views:	101
Size:	558.6 KB
ID:	159429  
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matizman is offline Reply With Quote Quote 
Old 05-09-2015   #4
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,064
Thanks: 211
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Free ? Servicing

I've just bought a 500X and in the back Warranty & Service Book there is a flap and this mentions:

"Warranty & Free Complementary Service Certificate"
"Apply Certificate Here"

Questioned the dealer's Service Dept. and they knew nothing about this and likewise have never seen any other info. etc. on it.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 07-09-2015   #5
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

No, not had this
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 07-09-2015   #6
Join Date: Dec 2006
Location: Southampton, Hampshire
Posts: 3,064
Thanks: 211
Trader Rating: 0
s130 has donated!
United Kingdom 
Re: Free ? Servicing

Well I've chased up for me with Fiat Customer Services and was told:

We can a Special Contract Code that expires Aug 2018. However we do no know what the code number means at this time so here is your case ref. number and we will get back to you.

Now the mind boggles.... I bought by cash, signed no "contract" and the only 3 year item I'm aware of is the normal 3 year (2+1) warranty period.

The plot thickens....
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

s130 is offline Reply With Quote Quote 
Old 10-09-2015   #7
Join Date: May 2009
Posts: 43
Thanks: 2
Trader Rating: 0
United Kingdom 
Re: Free ? Servicing

Quote Originally Posted by matizman View Post
This is the letter as mentioned in my last post .Has nobody else received this ?

I have had a few interesting discussions with Fiat customer service over the last month but I am still awaiting the outcome
Update :Fiat customer service 'phoned me today .We had an "interesting" conversation and looks like we are all entitled to free servicing for 3yrs. They have been talking to the dealer and I think that a can of worms has been opened
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matizman is offline Reply With Quote Quote 
Old 10-09-2015   #8
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

So will this depend on when the car was purchased? I have already had my first service done a few months back which I paid for
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 10-09-2015   #9
Join Date: May 2009
Posts: 43
Thanks: 2
Trader Rating: 0
United Kingdom 
Re: Free ? Servicing

Quote Originally Posted by chips1 View Post
So will this depend on when the car was purchased? I have already had my first service done a few months back which I paid for
March '14
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matizman is offline Reply With Quote Quote 
Old 10-09-2015   #10
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

hmmm, we placed our order on the 28th Feb 2014 but due to changes they made of the specs of the 500L we never got it until July 2014. Guess I get left out
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 10-09-2015   #11
Join Date: May 2009
Posts: 43
Thanks: 2
Trader Rating: 0
United Kingdom 
Re: Free ? Servicing

Quote Originally Posted by chips1 View Post
hmmm, we placed our order on the 28th Feb 2014 but due to changes they made of the specs of the 500L we never got it until July 2014. Guess I get left out
I would not be so certain and I have no idea when it was and wasn't applicable ;I did not know about it until 16 months after buying it .i think you need to investigate
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matizman is offline Reply With Quote Quote 
Old 11-09-2015   #12
Join Date: Sep 2009
Location: Bit south in Devon like
Posts: 1,883
Thanks: 149
Trader Rating: 0
Super Uwe has donated!
United Kingdom 
Re: Free ? Servicing

Lol, looks like another example of legendary Fiat communication!

chips, I would speak to Fiat CS and see what they say. You might be lucky!
__________________
Had a 500, then a Panda, now a Punto!
Super Uwe is offline Reply With Quote Quote 
Old 11-09-2015   #13
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

There is a plan hopefully in motion at the moment, then I will ring Fiat and see what they say
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 15-09-2015   #14
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

Different plan than I thought, but I have sent Fiat an email regarding this so just waiting on a response back from them.
Likes matizman liked this post
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Old 16-09-2015   #15
Join Date: Jun 2011
Location: Plymouth
Posts: 353
Thanks: 31
Trader Rating: 0
chips1 has donated!
United Kingdom 
Re: Free ? Servicing

Have had an email back today from Fiat who are "currently investigating the situation"


Fingers crossed
__________________
I was having a lovely sleep earlier until some inconsiderate person decided to bounce off my windscreen


500L Pop Star 1.4
chips1 is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump
Similar Threads
Thread Thread Starter Forum Replies Last Post
(T) Feel3 - 3 years free servicing. Blank2k2 Punto Evo 26 12-01-2011 13:24
(G) Free servicing for new 500s and Punto Evos? Zakt 500 59 08-02-2010 19:56
FREE, FREE, FREE brava/o seats scotty FIAT Boo Archives 5 22-05-2007 00:18
(T) Free servicing for life? philmgro Stilo 3 15-09-2006 14:11