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Old 30-12-2016   #16
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Re: Free ? Servicing

Sorry to bring this back to light after so long but did it ever get sorted??
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Old 30-12-2016   #17
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Re: Free ? Servicing

I spoke to Fiat and did get the free servicing
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Old 30-12-2016   #18
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Re: Free ? Servicing

So you got 3 services for FREE?
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Old 30-12-2016   #19
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Re: Free ? Servicing

My first service I had for free anyway due to issues I had with the car. I paid for my second service but got a refund after I showed them the letter relating to the free servicing but there was no record of it on their systems and I have 1 more free service to claim next time it is due
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Old 06-01-2017   #20
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Re: Free ? Servicing

Hi I called Fiat customer care about the free serviceing for our 500l mpw which we baught last august.He took my details and said he would call back which he did earlier and unfortuneley for our car serviceing is not free!. He said it was a dealer and car model arangement he said he would email details for me to post on the forum that may help.As we got our car pre reg at a good price with every option selected I can't complain I supose.
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Old 16-01-2017   #21
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Re: Free ? Servicing

Hi I have had a long conversation with fiat customer care and Georga looked into the free serviceing and she said it has never been offered and the document on this thread was not thier material.It may have been offered by a dealer but fiat customer care know nothing of it.Dominic wood said he would forward me a formal email that I could post but all he sent me was the details of my 400 service plan.
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Old 01-02-2017   #22
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Re: Free ? Servicing

Quote Originally Posted by Telegraph View Post
Hi I have had a long conversation with fiat customer care and Georga looked into the free serviceing and she said it has never been offered and the document on this thread was not thier material.It may have been offered by a dealer but fiat customer care know nothing of it.Dominic wood said he would forward me a formal email that I could post but all he sent me was the details of my 400 service plan.
Not their material? Who is Elena Bernadelli then ?
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Old 02-02-2017   #23
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Re: Free ? Servicing

Hi As i said long repeated calls to Fiat customer care and yes she does work for Fiat but Fiat customer care say they have never offered this package, give them a ring and ask for Georgia.
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Old 28-07-2017   #24
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Exclamation Re: Free ? Servicing

Final update : the three years are up now so I can now speak freely . Fiat negotiated on my behalf and after some resistance ,the dealer refunded the service plan . I reckon it might be a case of communication issues . Maybe the dealer knew about the free servicing and saw an opportunity or maybe they genuinely did not know .Caveat emptor.
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