pwiseyoungren13
New member
- Joined
- Mar 17, 2015
- Messages
- 1
- Points
- 1
I bought my new 2014 500L Trekking Fiat in November 2014. Unfortunately, in early January I had an accident and damage was done to the front driver's side of my car. I immediately called my insurance company and brought it to the same dealership to get an estimate for repair. It is now March 16, 2015 and I am STILL waiting to get my vehicle repaired. I am told Fiat cannot get the parts needed to repair it. I was told Fiat did not make enough parts for anything other than new car manufacture. I have f/u with the collision center, my salesperson, Fiat customer service and Fiat Corporate. Assurances were made, in fact, I was told the needed parts would be expedited and available for my vehicle repair on March 16, 2015, today. This did not happen. My brand new car looks like crap. I can't take it to a car wash as there is a jagged, open area. I am very disappointed with how Fiat has handled, or not, this problem. I paid cash for this vehicle. Fiat already has my money and now, apparently feel no obligation to me as a customer. They seem to be much more motivated to sell cars to other consumers who will unwittingly be placing themselves in the same position. I am at my wit's end and tired of getting nowhere. Please be aware of this situation and speak up if it does. This is very poor business practice on the part of Fiat and unbelievable that such a large international company cannot correct this situation. What about trust?