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Old 15-05-2015   #61
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Re: Dualogic gearbox nightmare......

Today's final update....l

Several phone calls later again today I finally get a call from case manager at "customer services"....they had spoken to my dealer to get part codes & prices, which dealer had previously done..... which included £900 for parts....

Fiat stated the prices were incorrect as the part alone is now........£2000 ....

Very helpful guy at dealer (Olly @ BA Marson) rang & said no way Jose....politely.....

Spoke to a very helpful Justin Westnedge who had recieved the above email & took my concerns seriously adding he had forwarded it to Fiat HQ in Italy.

I so appreciate that the car is out of warranty but would like them to at least acknowledge the fault & reliability of their product as a consquence...

Meanwhile...am now on the brink of patch & get rid ......Ciao Fiat!
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Old 15-05-2015   #62
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
Today's final update....l

Several phone calls later again today I finally get a call from case manager at "customer services"....they had spoken to my dealer to get part codes & prices, which dealer had previously done..... which included £900 for parts....

Fiat stated the prices were incorrect as the part alone is now........£2000 ....

Very helpful guy at dealer (Olly @ BA Marson) rang & said no way Jose....politely.....

Spoke to a very helpful Justin Westnedge who had recieved the above email & took my concerns seriously adding he had forwarded it to Fiat HQ in Italy.

I so appreciate that the car is out of warranty but would like them to at least acknowledge the fault & reliability of their product as a consquence...

Meanwhile...am now on the brink of patch & get rid ......Ciao Fiat!
2000 GBP!? Crazy. Did you ask them what parts are costing that much? Don't tell me they are replacing the dualogic + the ecu of the dualogic?
Something sounds very wrong as the actuator is much less than 2000 pounds.
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Old 16-05-2015   #63
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by zanes View Post
but I suspect they wouldn't take well to the driving style of a roboticised manual (bear in mind the lions share of cars are T/C autos over there) and, as 44sunsets says, efficiency isn't such a large concern over there.
I think Fiat are actually on the record with this as the reason for fitting an Aisin to the NAFTA cars. The new model is supposed to standardize the 500 worldwide so it will be interesting to see what 'auto' the Euros get.
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Old 25-05-2015   #64
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Re: Dualogic gearbox nightmare......

Hi All

Well a week away in the sun & return to an update!.....and a result!.....

Certainly a drop from the £2000 + fitting orginally quoted!......

Dear Mrs ..........

I have completed my enquiries into your concern.

I would like to begin by apologising to you for the level of customer service you have recently encountered from my colleagues. This isn’t the level of service we expect to offer and, reading your comments, it certainly seems to be unacceptable, for which I apologise. You originally contacted our Managing Director, Mr Steve Zanlunghi, so he is aware of your dissatisfaction.

I turn now to your disappointment with the repair you have recently had carried out on your car, only for it to go wrong again. I see that your disappointment is made all the worse because your car, although 2 years out of the warranty period, is of low mileage and has a full service history.

As the manufacturer, we make every attempt to ensure the reliability and durability of all the components and we offer a three year manufacturer’s warranty should any part fail during this period. Outside of the warranty period and, as vehicles age, repairs will be required. However, when a vehicle is outside of the warranty period, and wherever possible, we endeavour to support our customers on a goodwill basis. Nevertheless, any such requests must meet certain criteria in order for us to be able to assist. These include, but are not limited to, the age of the vehicle (a vehicle must generally be under 4 years old), ownership of the vehicle from new, mileage and the vehicles’ service history within our network of authorised Fiat dealers.

I am prepared to extend our parameters and consider your car and I am therefore pleased to confirm we can offer you the replacement part for £457.63. There will be a charge for the fitting of this part, of £157.20. This brings the total cost to you to £614.83. The new part will come with a 24 month warranty.

Should you wish to proceed with the repair at the reduced cost, please do let me know and I will arrange for the part to be ordered and sent to the dealer directly.

I do hope my response has gone some way to restore your faith in the Fiat brand.

Kind regards


Parts and Services – Directors’ Office

On behalf of Fiat Chrysler Automobiles UK Ltd.
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Old 25-05-2015   #65
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
Hi All

Well a week away in the sun & return to an update!.....and a result!.....

Certainly a drop from the £2000 + fitting orginally quoted!......

Dear Mrs ..........

I have completed my enquiries into your concern.

I would like to begin by apologising to you for the level of customer service you have recently encountered from my colleagues. This isn’t the level of service we expect to offer and, reading your comments, it certainly seems to be unacceptable, for which I apologise. You originally contacted our Managing Director, Mr Steve Zanlunghi, so he is aware of your dissatisfaction.

I turn now to your disappointment with the repair you have recently had carried out on your car, only for it to go wrong again. I see that your disappointment is made all the worse because your car, although 2 years out of the warranty period, is of low mileage and has a full service history.

As the manufacturer, we make every attempt to ensure the reliability and durability of all the components and we offer a three year manufacturer’s warranty should any part fail during this period. Outside of the warranty period and, as vehicles age, repairs will be required. However, when a vehicle is outside of the warranty period, and wherever possible, we endeavour to support our customers on a goodwill basis. Nevertheless, any such requests must meet certain criteria in order for us to be able to assist. These include, but are not limited to, the age of the vehicle (a vehicle must generally be under 4 years old), ownership of the vehicle from new, mileage and the vehicles’ service history within our network of authorised Fiat dealers.

I am prepared to extend our parameters and consider your car and I am therefore pleased to confirm we can offer you the replacement part for £457.63. There will be a charge for the fitting of this part, of £157.20. This brings the total cost to you to £614.83. The new part will come with a 24 month warranty.

Should you wish to proceed with the repair at the reduced cost, please do let me know and I will arrange for the part to be ordered and sent to the dealer directly.

I do hope my response has gone some way to restore your faith in the Fiat brand.

Kind regards


Parts and Services – Directors’ Office

On behalf of Fiat Chrysler Automobiles UK Ltd.
Great news
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Old 25-05-2015   #66
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by UFI View Post
I think Fiat are actually on the record with this as the reason for fitting an Aisin to the NAFTA cars. The new model is supposed to standardize the 500 worldwide so it will be interesting to see what 'auto' the Euros get.
i think the new DCT gearbox. it would be about time.
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Old 25-05-2015   #67
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
Hi All

Well a week away in the sun & return to an update!.....and a result!.....

Certainly a drop from the £2000 + fitting orginally quoted!......

Dear Mrs ..........

I have completed my enquiries into your concern.

I would like to begin by apologising to you for the level of customer service you have recently encountered from my colleagues. This isn’t the level of service we expect to offer and, reading your comments, it certainly seems to be unacceptable, for which I apologise. You originally contacted our Managing Director, Mr Steve Zanlunghi, so he is aware of your dissatisfaction.

I turn now to your disappointment with the repair you have recently had carried out on your car, only for it to go wrong again. I see that your disappointment is made all the worse because your car, although 2 years out of the warranty period, is of low mileage and has a full service history.

As the manufacturer, we make every attempt to ensure the reliability and durability of all the components and we offer a three year manufacturer’s warranty should any part fail during this period. Outside of the warranty period and, as vehicles age, repairs will be required. However, when a vehicle is outside of the warranty period, and wherever possible, we endeavour to support our customers on a goodwill basis. Nevertheless, any such requests must meet certain criteria in order for us to be able to assist. These include, but are not limited to, the age of the vehicle (a vehicle must generally be under 4 years old), ownership of the vehicle from new, mileage and the vehicles’ service history within our network of authorised Fiat dealers.

I am prepared to extend our parameters and consider your car and I am therefore pleased to confirm we can offer you the replacement part for £457.63. There will be a charge for the fitting of this part, of £157.20. This brings the total cost to you to £614.83. The new part will come with a 24 month warranty.

Should you wish to proceed with the repair at the reduced cost, please do let me know and I will arrange for the part to be ordered and sent to the dealer directly.

I do hope my response has gone some way to restore your faith in the Fiat brand.

Kind regards


Parts and Services – Directors’ Office

On behalf of Fiat Chrysler Automobiles UK Ltd.
good job it worked. get it done, keep the car for 24 months and then sell it on = )
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Old 26-05-2015   #68
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
Hi All

Well a week away in the sun & return to an update!.....and a result!.....

Certainly a drop from the £2000 + fitting orginally quoted!......

Dear Mrs ..........

I have completed my enquiries into your concern.

I would like to begin by apologising to you for the level of customer service you have recently encountered from my colleagues. This isn’t the level of service we expect to offer and, reading your comments, it certainly seems to be unacceptable, for which I apologise. You originally contacted our Managing Director, Mr Steve Zanlunghi, so he is aware of your dissatisfaction.

I turn now to your disappointment with the repair you have recently had carried out on your car, only for it to go wrong again. I see that your disappointment is made all the worse because your car, although 2 years out of the warranty period, is of low mileage and has a full service history.

As the manufacturer, we make every attempt to ensure the reliability and durability of all the components and we offer a three year manufacturer’s warranty should any part fail during this period. Outside of the warranty period and, as vehicles age, repairs will be required. However, when a vehicle is outside of the warranty period, and wherever possible, we endeavour to support our customers on a goodwill basis. Nevertheless, any such requests must meet certain criteria in order for us to be able to assist. These include, but are not limited to, the age of the vehicle (a vehicle must generally be under 4 years old), ownership of the vehicle from new, mileage and the vehicles’ service history within our network of authorised Fiat dealers.

I am prepared to extend our parameters and consider your car and I am therefore pleased to confirm we can offer you the replacement part for £457.63. There will be a charge for the fitting of this part, of £157.20. This brings the total cost to you to £614.83. The new part will come with a 24 month warranty.

Should you wish to proceed with the repair at the reduced cost, please do let me know and I will arrange for the part to be ordered and sent to the dealer directly.

I do hope my response has gone some way to restore your faith in the Fiat brand.

Kind regards


Parts and Services – Directors’ Office

On behalf of Fiat Chrysler Automobiles UK Ltd.

That's a good result, and an excellent email both from you to Fiat and from Fiat in return.

Short of paying for the whole lot, you can't really ask for more than what Fiat have offered. Their customer service centre needs some proper structure putting into it so that people don't have to go to such lengths to get anywhere, but ultimately if you persist with Fiat and don't lose your rag, they usually end up being ok.

I had similar good service a few years ago with a Fiat Stilo which I had a problem with. In recent years I've found them more like pulling teeth. Whilst I didn't escalate the issue with my own car to the Directors Office, we have made contact with them regarding my Sisters car, which has had numerous faults and interestingly meets most of their criteria for assistance, yet have got nowhere with the response from a person in 'Parts and Services - Directors Office', so I think you've done well!
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Old 26-05-2015   #69
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by ahmett View Post
not true. Fiat developed the selespeed gearbox originally for the Ferrari 355 F1 in like 1995 or so , to show F1 technology in their supercars. And after that they just trickled it on down to cheaper Alfas and Fiats, while barely spending any money on development in the mean time.

So the 2015 Fiat 500 Dualogic has essentially the 1995 Ferrari 355 F1 system. 20 year old technology with barely any development.
Quote Originally Posted by ahmett View Post
i think the new DCT gearbox. it would be about time.
Quote Originally Posted by ahmett View Post
good job it worked. get it done, keep the car for 24 months and then sell it on = )
ahmett, I totally understand that you've had a cr*p experience with your Fiat, and I also won't sit here with rose tinted glasses on & sing Fiats praises 365 days a year because I know they're far from perfect.

However it's getting beyond tiresome when every post I read from you is basically you moaning about how awful Fiat are. I dunno if you still own the 500 - I can't keep track of the amount of things going on with your car, but if the car and Fiat are really that bad, why not just get rid of it and quit the constant moaning & digs at the brand on here?
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Old 26-05-2015   #70
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by JTD_Liam View Post
ahmett, I totally understand that you've had a cr*p experience with your Fiat, and I also won't sit here with rose tinted glasses on & sing Fiats praises 365 days a year because I know they're far from perfect.

However it's getting beyond tiresome when every post I read from you is basically you moaning about how awful Fiat are. I dunno if you still own the 500 - I can't keep track of the amount of things going on with your car, but if the car and Fiat are really that bad, why not just get rid of it and quit the constant moaning & digs at the brand on here?

I refuse to sell my car at a low price and spend a lot of money for a new one. That will be fiat winning! I actually now want to drive it to the ground.

I have 1 year warranty left on the gearbox I'll drive it until then most likely.
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Old 26-05-2015   #71
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by ahmett View Post
I refuse to sell my car at a low price and spend a lot of money for a new one. That will be fiat winning! I actually now want to drive it to the ground.

I have 1 year warranty left on the gearbox I'll drive it until then most likely.
I can understand that, a difficult position to be in unless you have plenty of money to throw at a replacement car, which many people don't.

Oh well fingers crossed it behaves for the next 12 months and we can both look forward to you getting rid of it after that
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Old 26-05-2015   #72
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The one and only Dualogic failure thread

Quote Originally Posted by JTD_Liam View Post
I can understand that, a difficult position to be in unless you have plenty of money to throw at a replacement car, which many people don't.

Oh well fingers crossed it behaves for the next 12 months and we can both look forward to you getting rid of it after that

Yes I will replace it eventually it's just a matter of the right time. I don't want to be rushed into buying, at least now with the warranty I have time to plan.

But even if I do change cars, the fiat will probably stay in the family so I will still be active on this forum
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Old 27-05-2015   #73
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Re: Dualogic gearbox nightmare......

Well, i own a second hand 2010, Dualogic 1.4
78000 KM over it, should i worry? =/
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Old 27-05-2015   #74
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by liav24 View Post
Well, i own a second hand 2010, Dualogic 1.4
78000 KM over it, should i worry? =/
don't worry if its going to mess up in the near future, you will definitely know about it. So my advice; the first time you see a warning light or anything like that, sell the car.
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Old 27-05-2015   #75
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by ahmett View Post
So my advice; the first time you see a warning light or anything like that, sell the car.
That'd be my advice too.

Anyone contemplating the purchase of a used dualogic might wish to bear in mind that the previous owner may have done exactly that.

Buyer beware.
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