I've only joined this forum today so it's great to see how much practical help has been put out on this post.
Have to agree though, it's shocking that such a relatively new and low mileage car is seeing these types of defects. My experience seems to back this up so it's not a one off.
Sadly Fiat and the dealerships I have experienced don't factor customer service into their business proposition. My 09 plated 1.2l 500 pop had it's exhaust rot out 9 months from new and Fiat claimed it was a commestible and not covered by warranty. Since then, I've had three failed coil packs, a fractured door hinge, a broken air intake duct, an engine management problem which will not go away and there is evidence of brown spots under the white paintwork, presumably rust.
The cars have great personality, are good to drive and economical, but are built to a very poor standard indeed. Fiat's refusal to respond to requests for help are making it unlikely that I'll have another Fiat