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Old 23-09-2011   #1
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New fiat 500 twin air break down after 70 miles

Hello, just after some advice really. Well her goes picked up my brand new twin air and after just 70 miles it went into limp home mode with the ecu light on. The following day it went back to the dealers who informed me the throttle pedal had failed, so they ordered a new one. They fitted it but it was still the same, further investigation with fiat engineers and they came to the conclusion it needs a new ecu and a wiring loom. Well i was not to thrilled about it originally, but thought it was just the engine wiring harness that was required and was prepared to accept that. Well i have waited for my new car now for two weeks and the dealer is still waiting for the harness. I have now been informed that the main wiring harness is the one that requires replacing and the car will have to be gutted for it to be fitted. I have told them that I dont want it back now and have been given a case number. I am not prepared to take back a car after that much work has been done, like I said it only done 70 miles and it will never go back together as good as new. In fairness the dealer seamed as helpful as they could be, but this may change now. Was a real blast and a nice car when it was running properly. Where do I stand with this and fiat, any advice welcome, all I want is the new car im paying for, not one that will rattle after major repair work. Thanks.
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Old 23-09-2011   #2
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Re: New fiat 500 twin air break down after 70 miles

I stand to be corrected but I think the Dealership is allowed 3 attempts in a "reasonable period" to fix it.
I totally get where you are coming from, but if you make sure the repairers are aware you will not accept a shoddy job it should be done to your satisfaction. Have they loaned you a car for free?
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Old 24-09-2011   #3
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Re: New fiat 500 twin air break down after 70 miles

Hi, yes they have loaned me a car, they have had one attempt at fixing it with the throttle pedal. My only hope is the reasonable time factor, they have had it for two weeks and like I said they dont even have all the parts yet. I know it is not going to be the same afterwards, must be a friday afternoon car.
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Old 24-09-2011   #4
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Re: New fiat 500 twin air break down after 70 miles

If Trading Standards still exist after all the Government cuts try asking them?

Edit :- http://www.autotrader.co.uk/advice/2...eturning-a-car
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Last edited by Ffoxy; 24-09-2011 at 00:09.
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Old 24-09-2011   #5
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Re: New fiat 500 twin air break down after 70 miles

I believe that you can actually reject the car straight away if it needs major work to be done. In this case i'm pretty sure most places would consider dismantling the car to fit a new wiring loom to be major work.

Auto Express did an article on Rejecting a Faulty Car a couple of months ago but i can't find the full article in a Google Search. Might be worth having a further look online if you want, but basically i think their advice was to write a letter to the dealer, formally rejecting the car due to the severity of the fault that has occured in such short time.

In the letter either tell them:

*You want a new replacement car, from the factory or UK stock or
*You want a full refund

depending on which you prefer.

They should then take up the matter with Fiat UK and the finance company (if applicable). Tbh though i can't see any reason why Fiat would p*ss about with this, they should just accept that it's a duff car & give you another if youre willing to accept.

Your current one can just be fixed up & sold on as nearly new, so they won't lose out anyway.

Liam
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Old 24-09-2011   #6
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Re: New fiat 500 twin air break down after 70 miles

Thanks everyone, I hope they just replace it, I dont want a refund just a working car.
When it was running it looked and went brilliantly and I am still looking forward to having one and hope this gets sorted ASAP. Will keep you updated, thanks.
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Old 24-09-2011   #7
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Re: New fiat 500 twin air break down after 70 miles

I'm sorry to hear your story. I really hope it gets sorted out asap, as you must have been looking forward to getting your new car.
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Old 24-09-2011   #8
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Question Re: New fiat 500 twin air break down after 70 miles

Thanks, I was really looking forward to it but just cant believe my luck. How has yours been performing apart from the fuel consumption issues people are having, didnt have mine long enough to find out. I have been sent a text messags from Fiat stating a claim number, does this mean the dealer has passed it on to Fiat customer relations to deal with, anyone know how long it takes them to make a decision and what delivery time can i expect if they replace it. Didnt have to wait for the last one as it was one they had in stock. Thanks.
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Old 25-09-2011   #9
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Re: New fiat 500 twin air break down after 70 miles

Ours had a recall to fit a new turbo but all seemed well before the recall amd all is fine since the new one has been fitted, though it doesn't sound so charecterful since.
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Old 26-09-2011   #10
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Re: New fiat 500 twin air break down after 70 miles

You should reject it clearly and unequivocally if you want to (so would I) and you must not do anything inconsistent with you disclaiming ownership of the vehicle.

As said, there really should not be too much trouble with this - if the car needs stripping down and being rewired after 70 miles and (presumably) only a couple of weeks' ownership.
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Old 26-09-2011   #11
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Re: New fiat 500 twin air break down after 70 miles

Thanks for the replies, i only used the car for 24 hours. I actually collected it on a Saturday and it packed in on the Sunday and was back up the dealers on the Monday. Well so far I rejected the vehicle exactly two weeks after collecting it, as you know it spent most of this time at the dealers. I am not going to name the dealers because so far they have been quite helpful and after speaking with them today they understand and agree with what im saying and would like me to have the one out of the show room but are waiting for fiats response. After speaking to the main dealers, fiat customer services contacted me about my claim, the representitive said she would like to resolve the issue and went on to tell me i was rejecting the car on a waranty issue which they would like to progress ASAP and return the vehicle, I then replied it is not a waranty issue its a manufacturing defect from new and requires considerable work to rectify and so is not fit for purpose and will not be the new car I purchased, I went on to tell her that when I thought it was a simple repair that fiat have still failed to supply the part to the dealer within a reasonable time, not that it makes any difference as I have now rejected the vehicle, she then quickly ended the conversation. I will give them a couple of days and as much as I dont want to i will post it on as many forums as i can, and take legal proceedings and contact watchdog etc. What do u think, I thought they would be happy to OK the helpfull dealer to give me a replacement. Thanks.
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Old 26-09-2011   #12
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Re: New fiat 500 twin air break down after 70 miles

To be honest if they fix it and it works properly then why reject it? Of course waiting 2 weeks must be really annoying but as far as fiat see it its a repairable issue. If they fix it and it works fine then keep it you will test it anyway. If it still isnt fixed then reject it and they cant say anything. If they fix it just ask for some present since you waited so long and it wasnt your fault, like free servicing for a few years or something like that. Dont go the legal way it will just make things much longer.

Give fiat a chance to make things right. The dealer cant do anything about it other then help you as best they can, they are the sellers of the car not the makers = ) At the end of the day at least you are driving a car, and i hope for you this is fixed as soon as possible.
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Last edited by ahmett; 26-09-2011 at 21:38.
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Old 26-09-2011   #13
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Re: New fiat 500 twin air break down after 70 miles

Hi, im not having a go at the dealers, they have been quite helpfull to be honest. I dont mind a repair but the car interior will need stripping out, dashboard etc. I have worked on cars and have some idea of whats involved, this is a big job and they told me so. I dont think it will go back together as good as new, would you be happy with such a major repair after spending all that money, honestly? They dont have the wiring harness either.
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Old 26-09-2011   #14
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Re: New fiat 500 twin air break down after 70 miles

Quote Originally Posted by waza View Post
Hi, im not having a go at the dealers, they have been quite helpfull to be honest. I dont mind a repair but the car interior will need stripping out, dashboard etc. I have worked on cars and have some idea of whats involved, this is a big job and they told me so. I dont think it will go back together as good as new, would you be happy with such a major repair after spending all that money, honestly? They dont have the wiring harness either.
Completly agree with you on this one

Keep us updated
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Old 27-09-2011   #15
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Re: New fiat 500 twin air break down after 70 miles

Stick to your guns, waza.

If it was a minor repair fair enough, but it requires considerable work by the sound of it & chances are the car won't go back together as well as it was before the repair. For a car with only 70 miles on the clock that isn't good enough.

Fiat UK should be quite pleased youre willing to take the showroom car, many people would tell them to stick the car & go elsewhere. At the end of the day if they don't like people rejecting their cars then they should make sure the factory build them properly and out of satisfactory parts in the first place.

You're not being unreasonable like people can sometimes be in these situations and you've totally got my backing.

Liam
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