Technical soft top problems

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Technical soft top problems

Obviously unless a lawyer then you know nothing about legal matters :confused: :worship:

God this zakt reminds me of Rolf so much.

Was he somebody who you hounded off this site? There seem to be quite a number of people who have come and gone after experiencing abuse

I must admit, I'm rather concerned that not a single one of you lot seem in the slightest bit concerned that the OP has had his car damaged by a dealer who has now tried to wash its hands of the matter by telling the customer to contact Fiat's customer services if he doesn't like the standard of it's shoddy work. This is clearly absurd

Aren't you at all concerned that the OP has spent a significant amount of money on a new car, only to have it damaged by incompetent workers? Do you feel that the dealer's conduct in this matter is beyond reproach? Have you actually read his complaint? Would you be happy to be treated in the same way as the OP?

Put simply, why are you taking the dealer's side in this matter? Would you all be happy to accept shoddy workmanship, stained seats and a substandard vehicle? I doubt it - half of you go moaning on about the most pointless of things on this site. Then again, perhaps you're just keyboard jockeys who like to spend the day moaning and groaning on the net but lack the backbone to actually do anything in reality? :confused:
 
Put simply, why are you taking the dealer's side in this matter? Would you all be happy to accept shoddy workmanship, stained seats and a substandard vehicle? I doubt it - half of you go moaning on about the most pointless of things on this site. Then again, perhaps you're just keyboard jockeys who like to spend the day moaning and groaning on the net but lack the backbone to actually do anything in reality? :confused:

Nobody is taking the dealer's side, they're just saying to contact Fiat Customer Care before acting all big and saying they'll go to Trading Standards :rolleyes: If he follows your advice he'll end up in court and will lose!
 
Was he somebody who you hounded off this site? There seem to be quite a number of people who have come and gone after experiencing abuse

I must admit, I'm rather concerned that not a single one of you lot seem in the slightest bit concerned that the OP has had his car damaged by a dealer who has now tried to wash its hands of the matter by telling the customer to contact Fiat's customer services if he doesn't like the standard of it's shoddy work. This is clearly absurd

Aren't you at all concerned that the OP has spent a significant amount of money on a new car, only to have it damaged by incompetent workers? Do you feel that the dealer's conduct in this matter is beyond reproach? Have you actually read his complaint? Would you be happy to be treated in the same way as the OP?

Put simply, why are you taking the dealer's side in this matter? Would you all be happy to accept shoddy workmanship, stained seats and a substandard vehicle? I doubt it - half of you go moaning on about the most pointless of things on this site. Then again, perhaps you're just keyboard jockeys who like to spend the day moaning and groaning on the net but lack the backbone to actually do anything in reality? :confused:


No the problem is serious, but unlike yourself we know what we are talking about. Internal pressure from within Fiat is much more likely to get a speedy resolution to the situation. This may include having another dealer take over the work if the customer feels happier about this. I work in a fiat dealer, and know the options open to the dealer and the customer and know how situations like this are most quickly resolved. I know senior people in customer services and know how hard they work to resolve cases, along with technical staff and warranty.
To completely ignore this whole department and course of action is ridiculous.
 
I work in a fiat dealer.

So you're the second person on here who has so far admitted to bias? How many more are there? Is this forum populated by Fiat's customer services dept?
To be honest with you all, I'm staggered by your responses - why on earth would you suggest that the OP should not seek independent advice (and free in the case of Trading Standards) from professionals?

I've one final comment to make on this matter to the OP, as it is clear that there's either something fishy going on here or else the site is populated by people who seem to think they know it all (even though they clearly don't), and that comment is this:

Seek independent advice from professionals – either a solicitor or Trading Standards. Also, be extremely wary of the “advice” given by people on this site. So far 2 people have said (on this thread alone) that they work for Fiat – can you really expect them to be impartial?
Advice from Trading Standards is free and accurate. Many solicitors offer free consultations – you have literally nothing to lose in seeking expert advice and assistance.
Now I'll leave you all to argue amongst yourselves as to why you think your job in a garage makes you an expert on consumer and contract law. :D
 
Zakt for someone who works 80+ hours a week your on the forum alot and on top of all that your boring everybody. Your manipulating other peoples words to suit yourself and try and start a argument by baiting us which obviously isn't working. You are the one thats giving poor advice to the OP but you just wont give up will you...sad really!

All this started because of you, its your own fault.
 
Zakt, you're doing yourself no favours here. Your initial reply (that sparked all of this) was rude and sarcastic

Then you're obviously not a lawyer!
Did you not read his post?

T then made a calm response stating that you have no idea of his qualifications and you jumped on his back yet again;

Fine, sit there and get your knickers in a twist while your colleagues fail to fix customers' cars.

I'm willing to catogorically state that you are not a lawyer, so your views on legal matters count for nought

It is clear that "specialists" such as yourself have already failed to fix the OP's problem, but you seem to think it reasonable that HE should contact Fiat customer services! If the dealer has failed the dealer should sort it out! To suggest that the customer should sort out the dealer's mess is absurd!

Nobody EVER suggested that the customer should sort it out, the suggestion was made that they should contact Fiat Customer Services as a first port of call, to complain about the state of the work done.

Then there's this;
The fact that he works "from the inside" makes me doubt what he says all the more!
Impartial advice from a legal professional is what's needed here, not somebody banging on a very small drum

Again with the sarcasm. You're helping nobody with your attitude.

Then came your advice;
During my previous career I worked at Citizens Advice for the best part of a decade, and during that time we ALWAYS refered people in similar situations to Trading Standards or a solictor with a Legal Aid franchise (as was) in consumer law. Other bodies, such as the SMMT, were equally ignored, as it simply covers up for the incompetencies of it's members.

Followed by this, from a member in the know;

As you have worked in Citizens advice you should know then that under consumer law you have to give the dealership/ shop etc a reasonable amount of time and chances to resolve the problem, before further action can be taken.

Trading standards will also then ask for you to try another 2 times in writting and giving them 14 days each time before they will investigate.

To which you replied;

The dealership had the car for a month. That's time enough.

Another assumption that is both inaccurate and misleading. I can't believe you have the nerve to come on here and start mouthing off at other members and moderators just because the thread isn't going your way. It's not your forum, everyone is allowed to input their own advice. But when it comes to legal matters you can't just go making assumptions and then moaning at people when they point out inaccuracies!

Put simply, why are you taking the dealer's side in this matter? Would you all be happy to accept shoddy workmanship, stained seats and a substandard vehicle? I doubt it - half of you go moaning on about the most pointless of things on this site. Then again, perhaps you're just keyboard jockeys who like to spend the day moaning and groaning on the net but lack the backbone to actually do anything in reality?

Nobody is taking the dealer's side, we're telling him to contact FIAT CUSTOMER SERVICES WHO ARE SEPERATE TO THE DEALERSHIP

The only person I'm seeing doing the moaning here is YOU. You are constantly getting annoyed because people don't agree with you and you're causing topics to spiral off course into oblivion for no apparent reason other than you WANT to be right no matter who tells you otherwise.

If it carries on then you WILL be banned. You agreed to certain rules when you signed up to the site and you can't seem to abide by them. Expressing your opinion is fine but if you're going to carry on trying to force what you think is right upon people at least have the decency to back it up so people don't end up going to court or something silly!

Also, the sarcasm is completely uncalled for.
 
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i dont work for fiat or a dealer. but do know that solisitor or trading standards will give the same advice of contacting fiats customer services first.
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So you're the second person on here who has so far admitted to bias? How many more are there?

Not bias. Knowledge. I speak from experience in the REAL world.

I have also done the exact same repair that the OP has had done to his car, and also pointed out to him what to look for and where to find potential problems, and what to do about it.

Coming on this forum after hours is not done to deal with mindless idiots, I come on here to help others, learn from others experiences, and relax. I have ten fiats in the family, covering Grande, Multipla, Punto, Sedici, Bravo, Stilo and Brava, I am also about to open a case with CS regarding my Stilo.

Keep looking for the others:eek:
 
Zakt, you're doing yourself no favours here. Your initial reply (that sparked all of this) was rude and sarcastic



T then made a calm response stating that you have no idea of his qualifications and you jumped on his back yet again;



Nobody EVER suggested that the customer should sort it out, the suggestion was made that they should contact Fiat Customer Services as a first port of call, to complain about the state of the work done.

Then there's this;


Again with the sarcasm. You're helping nobody with your attitude.

Then came your advice;


Followed by this, from a member in the know;



To which you replied;



Another assumption that is both inaccurate and misleading. I can't believe you have the nerve to come on here and start mouthing off at other members and moderators just because the thread isn't going your way. It's not your forum, everyone is allowed to input their own advice. But when it comes to legal matters you can't just go making assumptions and then moaning at people when they point out inaccuracies!



Nobody is taking the dealer's side, we're telling him to contact FIAT CUSTOMER SERVICES WHO ARE SEPERATE TO THE DEALERSHIP

The only person I'm seeing doing the moaning here is YOU. You are constantly getting annoyed because people don't agree with you and you're causing topics to spiral off course into oblivion for no apparent reason other than you WANT to be right no matter who tells you otherwise.

If it carries on then you WILL be banned. You agreed to certain rules when you signed up to the site and you can't seem to abide by them. Expressing your opinion is fine but if you're going to carry on trying to force what you think is right upon people at least have the decency to back it up so people don't end up going to court or something silly!

Also, the sarcasm is completely uncalled for.

I've already PMd you aboutall the inacuracies in your post Lloyd - please remove it ASAP
 
I've already PMd you aboutall the inacuracies in your post Lloyd - please remove it ASAP

Nope, it'll stay right where it is until the thread is cleaned. You can't tell other members to remove their posts, let alone moderators. :rolleyes: Not to mention your attitude in general is diabolical!
 
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Nope, it'll stay right where it is until the thread is cleaned. You can't tell other members to remove their posts, let alone moderators. :rolleyes: Not to mention your attitude in general is diabolical!


but I'm not in Fiat's pocket!
 
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but I'm not in Fiat's pocket!

I thought you weren't coming back?

Also, I do this voluntarily. Ben runs the site off his own back, I've told you that already. If you don't like it; don't come back. It's very simple.
 
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Wow! This thread has gone a tad astray. Don't really want to get involved in the argument but I think giving FIAT UK a call is a good start. I've phoned them a few times in the past and they have been really helpful.

The dealer obviously has a pretty shocking attitude and it's an unfortunate fact that some dealerships are poor. Although there's an Abarth dealer in Edinburgh I'll probably be taking it the 50 mile trip to Glasgow where I bought it for any work due to bad experiences with Edinburgh FIAT. Not saying you should have to expect to do this but there's some bad ones out there.

As FIAT are looking to grade dealers on a star basis they should be looking to eliminate problems so I think the OP should give FIAT UK a call and see what they advise.

A month is ridiculous. Did you get a courtesy car?

I sure Zakt probably has some good advice. It's just unfortunate it's been put across in such a combative manner as to alienate everyone on the forum. Lets try and move on though and stick to giving advice or any experience to the OP.
 
Out of interest... I am a laywer and if someone came to me with this problem I'd tell them to save their money and exhaust their options with the dealer and manufacturer first before they started spending their money on me!
 
Thank you, thats what we were trying to say all along:worship:

So your a lawyer..........while you here and just out of interest if I was to build a extension on the side of my house do I need council permission? Its my house onmy land and it already has a extension on the back, the side extension wont be blocking anyones view. If it was made out of wood would that be any difference or do I still need permission.

Also (at the risk of being cheeky) how does the law stand on 'beware of the dog' signs?

Thanks. Do you have a mobile on the orange network:)
 
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Thank you, thats what we were trying to say all along:worship:

So your a lawyer..........while you here and just out of interest if I was to build a extension on the side of my house do I need council permission? Its my house onmy land and it already has a extension on the back, the side extension wont be blocking anyones view. If it was made out of wood would that be any difference or do I still need permission.

Also (at the risk of being cheeky) how does the law stand on 'beware of the dog' signs?

Thanks. Do you have a mobile on the orange network:)

So, as well as trying to get free advice on planning regulations you also want to see if Amy can get you cheap cinema tickets for Wednesday night, :eek:

I like it.
 
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