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General Grrr, fed up of dealer -who do I complain to?

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General Grrr, fed up of dealer -who do I complain to?

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knightsofmeltonia

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Apologies for ranting and I know in the scheme of things this is totally trivial, but grrr! :bang:

Bought my A500 last May and the sales manager promised me Abarth floor mats. I was told at pick up that they were out of stock but they'd send them as soon as they arrived. 7 months later I'm still waiting. I've phoned and emailed countless times but they don't reply. It took them over 5 months to send me the invoice for the car but I finally got that sorted!

Is it worth emailing the 'customer services' on the Fiat Uk wesbite or does anyone have any other ideas?

TIA :)

Here's Georgio after a good wash!

IMG_5633.jpg
 
Last edited:
knightsofmeltonia said:
Apologies for ranting and I know in the scheme of things this is totally trivial, but grrr! :bang:

Bought my A500 last May and the sales manager promised me Abarth floor mats. I was told at pick up that they were out of stock but they'd send them as soon as they arrived. 7 months later I'm still waiting. I've phoned and emailed countless times but they don't reply. It took them over 5 months to send me the invoice for the car but I finally got that sorted!

Is it worth emailing the 'customer services' on the Fiat Uk wesbite or does anyone have any other ideas?

TIA :)

Here's Georgio after a good wash!

IMG_5633.jpg
Click to expand...



Give up. Seriously. How much of your time is a set of mats worth? Fiat won't care. Fiat don't care. In fact as far as I can tell Fiat find the whole notion of dealing with customers distasteful.

Of course your experience may vary and some here may disagree with me. But I'm willing to bet a quick search of here doesn't yield you too many 'my dealer is awesome' threads.*

* On that point, my dealer is actually awesome but doesn't sell Abarth
 
jnoiles said:
Give up. Seriously. How much of your time is a set of mats worth? Fiat won't care. Fiat don't care. In fact as far as I can tell Fiat find the whole notion of dealing with customers distasteful.
Click to expand...

Just as I suspected! As I say, it is very trivial compared to the problems some people have but it's just the principle (n)
 
knightsofmeltonia said:
Apologies for ranting and I know in the scheme of things this is totally trivial, but grrr! :bang:

Bought my A500 last May and the sales manager promised me Abarth floor mats. I was told at pick up that they were out of stock but they'd send them as soon as they arrived. 7 months later I'm still waiting. I've phoned and emailed countless times but they don't reply. It took them over 5 months to send me the invoice for the car but I finally got that sorted!

Is it worth emailing the 'customer services' on the Fiat Uk wesbite or does anyone have any other ideas?

TIA :)

Here's Georgio after a good wash!

IMG_5633.jpg
Click to expand...

Surely your complaint is with the Dealer not Fiat? All dealerships are independent of Fiat, try writing to the Director of the retail outlet you bought from, or pop in and ask to see him, or make an appointment? The agreement you had was a deal clincher between you and the authorised dealer NOT Fiat, for example, you buy a branded washing machine from a local white goods supplier, and the deal clincher is a years supply of washing powder... why would the manufacturer of the washing machine be interested?
From other Threads on here I am pretty sure this is the case, but I stand to be corrected.
 
I would phone up the dealers parts section... and order the Abarth Mats.

When they arrive, go in to collect them, ask for the bill to be sent to sales as per their verbal agreement.

Let them fight it out between themselves

:)
 
Spoons said:
I would phone up the dealers parts section... and order the Abarth Mats.

When they arrive, go in to collect them, ask for the bill to be sent to sales as per their verbal agreement.

Let them fight it out between themselves

:)
Click to expand...
Then they'll call up sales who'll tell you to **** off.

I love people on this forum and their silly ideas about how to get things done......
 
Spoons said:
Really.... I would love to see that in a car showroom, I can see why you're unemployed
Click to expand...
Blah blah blah I don't give a crap about your petty insults.

If someone did that to you I'm sure you wouldn't literally tell them to **** off but you'd say it in a nice customer service way.

P.S Up until yesterday I was temping as an IT Technician at a local school and I'm in the lucky situation where I don't need to work right now to survive otherwise I'd be doing anything, but my wife wants to see me happy so I'll keep on searching for something I want to do *thumbs nose at arrogant little turd*
 
306maxi said:
Then they'll call up sales who'll tell you to **** off.

I love people on this forum and their silly ideas about how to get things done......
Click to expand...

So the other option is as you suggest, just to forget the pissy mats which were promised and are worth about 40/50 quid, and pop down to Halfords and spend some of your own money on a set of inferior mats and whilst you are there probably be tempted to buy some other crap that you don't need.
 
Spoons said:
I would phone up the dealers parts section... and order the Abarth Mats.

When they arrive, go in to collect them, ask for the bill to be sent to sales as per their verbal agreement.

Let them fight it out between themselves

:)
Click to expand...

That is spot on! Unfortunately with these A holes in dealers, resorting to such crude methods are the only way to sort things out!

I have also resorted to the previously mentioned shouting on a saturday trick over a lost locking wheel bolt, got things done.

Don't give up, why should you?
 
Ffoxy said:
Surely your complaint is with the Dealer not Fiat? All dealerships are independent of Fiat
Click to expand...

Ultimately all the dealerships are answerable to Fiat UK, who could take their franchise away in an extreme case. I have to say, Ive always found Fiat UK Customer Services very helpful and attentive...everything the dealers arent.

As has been the case for years, the rotten apples are the dealers - not Fiat UK and certainly not the cars.

I hate the dealers, they're scum.
 
gib1970 said:
Ultimately all the dealerships are answerable to Fiat UK,
Click to expand...

are they?


gib1970 said:
As has been the case for years, the rotten apples are the dealers - not Fiat UK and certainly not the cars.

I hate the dealers, they're scum.
Click to expand...

Anything of substance to back this claim up? If I took managers, some techs & some sales staff from a non-Fiat dealership and put them in a Fiat dealership would that dealer still be scum? Careful how you answer.
 
Picked up my abarth mats from Thames when i got my car about a month ago. It was the showroom car which didnt have mats in the showroom so it sounds like Thames have some or are able to get them. I'd ring them to check them tell your dealer to buy them off them and give them to you.
 
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