Just thought I would share my recent experience with Fiat customer services with you all.
As the car was nearly a year old I contacted them to ask whether they had any arrangement with the AA for continuing cover as it was due to run out on 01/06/09. I was told that there were no definitely no arrangements like that and I should call the AA directly. :tosser:
I queried this and said that I was sure that I had been told that there was such an arrangement but he was adamant that there was not. :tosser:
I rang the AA and my first question to the guy on the phone was "do you have any arrangements with Fiat for second year cover" to which he replied NO!
I queried this and said that I was sure that I had been told that there was such an arrangement but he was adamant that there was not :tosser:
His quote for cover was £139 (no European Cover) for one year.
I told him that I could get it cheaper through my insurance company (Saga) as they were part of the same group and he said that was impossible. :bang:
I rang them up and was quoted £85 (non European cover) and £108 for the Premier package which included the European cover
To cut a long story short I received a letter today from AA Assurance reminding me that my cover was going to expire soon and If I wanted to renew at the same level (inc. European cover) it would be ........... wait for it .............. £79 for a year or £139 for two years. :shakehead:
It seems that it is just luck of the draw when you contact Fiat as to whether you get someone who knows what they are talking about nowadays. They need to buck their ideas up now they are becoming a major player in the automobile industry because some of their ideas, staff and also some of their dealerships are really going to hamper their progress.
As the car was nearly a year old I contacted them to ask whether they had any arrangement with the AA for continuing cover as it was due to run out on 01/06/09. I was told that there were no definitely no arrangements like that and I should call the AA directly. :tosser:
I queried this and said that I was sure that I had been told that there was such an arrangement but he was adamant that there was not. :tosser:
I rang the AA and my first question to the guy on the phone was "do you have any arrangements with Fiat for second year cover" to which he replied NO!
I queried this and said that I was sure that I had been told that there was such an arrangement but he was adamant that there was not :tosser:
His quote for cover was £139 (no European Cover) for one year.
I told him that I could get it cheaper through my insurance company (Saga
) as they were part of the same group and he said that was impossible. :bang:I rang them up and was quoted £85 (non European cover) and £108 for the Premier package which included the European cover
To cut a long story short I received a letter today from AA Assurance reminding me that my cover was going to expire soon and If I wanted to renew at the same level (inc. European cover) it would be ........... wait for it .............. £79 for a year or £139 for two years. :shakehead:
It seems that it is just luck of the draw when you contact Fiat as to whether you get someone who knows what they are talking about nowadays. They need to buck their ideas up now they are becoming a major player in the automobile industry because some of their ideas, staff and also some of their dealerships are really going to hamper their progress.
