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Technical Clutch Problem

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Technical Clutch Problem

Piaggiocenter said:
I don't blame them

If you had bought your car from elsewhere, I would tell you to get stuffed.

And don't tell me you wouldn't do the same either.....:rolleyes:

Now you're in the crap, and you need them, you will 'begrudgingly' use their services.

So don't get all hoity toity when they 'Begrudgingly' accept.

Having been a dealer, I can see both sides here, and while you have a valid point, so do they.

'Their' customers get first choice. You opted out of this experience.

Why not use the 'Dealer you chose' eh? ROFLMAO Too far away???
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I sort of agree with this although I dont like it and Im sure Fiat would throw a hissy fit at such behaviour. The dealer network is Fiats customer face and any negative opinions reflect badly on thier brand as they "chose" that dealer to sell thier cars.

As a customer we purchase a car from the Dealership not Fiat and as such our first port of call for defects is the dealer -that is the same for any transaction. The fact that Fiat pays dealers for warranty is great but my guess is that Fiat screw the price down (time allocated etc) to a point were its less of an earner to a dealer doing warranty as we might think.

Money is money however and any dealer who begrudgingly accepts your/Fiats cash should really look in the mirror and wonder why they would think of turning cash down esp at this time!!

I think its important to lodge your dissatisfaction of any dealer with Fiat CS as they have far more power than any single person.
 
Notwithstanding the points made in the arguments above there are people who through no fault of their own do need to use Fiat dealerships that did not supply the car from new.

Whether it is because the customer has moved home and now lives in a different part of the country or the car has been bought from an original owner who lives in a different area surely the right to warranty work should be given the same status.

After all, whenever you take on a franchise there are conditions attached and if they are not acceptable then no-one is forcing them to sign up.

Luckily, most dealerships have decent, professional staff so this situation hopefully doesn't arise too often. I didn't buy my car from my local dealer as I needed it quicker than they could supply but I have been back to them for service and warranty work and they have been totally professional.

The DET actually made time to speak to me at length about the work he had carried out which is something that doesn't happen often. Because of this positive attitude I have arranged for a test drive when their next 1.2 Sport DIESEL model is in stock and if my wife doesn't like that will be looking to purchase the 2 cylinder 500 from them when/if it arrives in 2010.

Proof positive that decent staff are the most valuable asset a business can have

I wasn't looking for a moral to this thread but if there is one it has to be that the success of any business is dependent on their workforce.
 
Piaggiocenter said:
I don't blame them

If you had bought your car from elsewhere, I would tell you to get stuffed.

And don't tell me you wouldn't do the same either.....:rolleyes:

Now you're in the crap, and you need them, you will 'begrudgingly' use their services.

So don't get all hoity toity when they 'Begrudgingly' accept.

Having been a dealer, I can see both sides here, and while you have a valid point, so do they.

'Their' customers get first choice. You opted out of this experience.

Why not use the 'Dealer you chose' eh? ROFLMAO Too far away???
Click to expand...


i thought you had some strange ideas on the economy thread but you have now proved how weird your views are(n)
 
Piaggiocenter said:
They didn't get it last time, my guess is they're assuming you won't afford them any different courtesy next time.

That sir, is the way the cookie crumbles....

Your reluctance to accept the fact you're expecting them to give you the steam off their urine, now you chose another dealer to give your ££££'s profit to, is frankly not going to make any difference....

Take it on the chin like a man. You bought elsewhere, and now, you go to the back of a long queue.

Call 'Your chosen dealer' and see if they give you a loan car. I would guess not :D
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You are a brainless moron!

Typical FIAT dealership attitude:mad:. People with your attitude are the reason why FIAT has poor dealer satisfaction from customers. Ask yourself why HONDA have excellent ratings? Because they bend over backwards for ANY customer. You should work for Honda or Lexus so they can teach you about REAL customer service...i should know...

anyway Rob I hope Wessex do a good job fixing your car. If not don't hesitate to contact Fiat CS again. Poor service is not acceptable whether you bought the car from them or not
 
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Fiat have been trying to sort their dealers for years, this article dates back to 2006...

http://www.carkeys.co.uk/news/2006/february/03/8194.asp
Fiat Dealers Under Pressure

(Fri 03 Feb 06)

Fiat dealers throughout the UK have been warned that they could face losing their franchise unless they improve their customer service. The warning came from Fiat Auto UK's new aftersales director, Rob Calver, at the launch of the new Grande Punto.



Calver was brought in six months ago to tackle the company's poor record in handling complaints and a reputation for poor customer service. When he took on the job, he said he found a backlog of more than 1000 customer complaint issues. That had now been significantly reduced and it was now taking around five days to process each complaint, half the time recommended by the industry.

"We were not responsive enough to the needs of the customer,"said Rob."We were inflexible with the warranty but now we're applying commonsense and being more fair and reasonable. We have to respond quicker to the customer."

He promised additional training programmes for staff at dealerships. "I'm more interested in how good the people are, rather than how many there are," he said. "We have some good dealers and perhaps we haven't managed them very well, but they've got to get a lot better - and yes, if they don't improve we may have to terminate some dealers."

He said the new Grande Punto - on sale from February 11th at a starting price of £7594 - was the catalyst to bring about a change in perception of the Fiat brand. "But," he said, "we've got a hell of a lot to do."
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2006, 2007, 2008, 2009....still no progress

Just not good enough. Shame really. Nice cars. Bad service. Sums FIAT up(y)
 
eleganza said:
2006, 2007, 2008, 2009....still no progress

Just not good enough. Shame really. Nice cars. Bad service. Sums FIAT up(y)
Click to expand...

i have had mixed experience recently, shame i was under the impression Wessex were one of the good guys... their predecessor Wicliffe were hopeless!

my 500 is out of warrantly in September anyway and can service it myself (y)

i would like to report the sales side of most Fiat dealers is better but alas cannot...

can highly recommend Perrys though(y)
 
RobW said:
i have had mixed experience recently, shame i was under the impression Wessex were one of the good guys... their predecessor Wicliffe were hopeless!

my 500 is out of warrantly in September anyway and can service it myself (y)

i would like to report the sales side of most Fiat dealers is better but alas cannot...

can highly recommend Perrys though(y)
Click to expand...

I cannot comment on Wessex but most Fiat dealerships i've used/known have been poor (parts and servicing).

Im sure there are some few Fiat dealers who are committed and provide excellent service (y)

We can only hope that one day Fiat will become top 10 for dealer satisfaction:)
 
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I've known good and bad, bought several cars from JCS at Kegworth and have nothing but praise for them, somewhere down the line bought a couple from the (now long gone) Co-op dealer in nottingham cos they were cheaper - they were just awful - in the end went back to JCS now alls rosie again(y) JCS also sorted out all the warranty claims on my Stilo bought from Co-op Nottingham because the Co-op were incapable.

My advice - If you find a good dealer stick with them even if it costs you a few extra pounds in the long run.
 
Were told that here is about £300 in profit for the dealer on a new 500 Pop. Therefore probably more money for the dealer in warranty work/sevicing. So they should be after your custom regardless of where you bought your car, particularly in the current **** economic state were in.
 
I wonder if the rob carver bloke is still working for fiat or if he gave up trying to bring dealers customer service up to a decent level and left?

We had an excellent fiat dealer in Worksop who we bought several from, but ended up losing the franchise a few years back. They still sell 2nd hand cars tho and do servicing and MOTs, so we go back there with whatever cars we have at the time. They give great service and if it wasnt for software updates and warranty issues I would have my 500 serviced there. As it is I want to keep the dealer sweet whenever I do have to go back with stuff on the warranty, so they dont stick their bottom lips out and pull my hair and run away.
 
yeah mate i hv had this, my fiat has only done 5000 miles and it has started to stick a little bit just until the engine warms up and i get moving then it works finne, any ideas on what to do to sort it ouut??
 
I had my car back yesterday, and it's all fixed. I believe they replaced both the master and slave cylinders, although I think they said it was to do with a blocked pipe?

Regarding the way this whole thing was handled by the garage though, I had a chat with the service manager at Wessex, who assures me that it is being looked into, and he will get back to me.

Hubbabubba, it sounds like you need to get to your dealer and have it looked at. Mine didnt show any symptoms of sticking, it just went from being fine, to totally solid.
 
I have a 2014 500 sport, manual with 85000 km. I get a grind if I shift down from 5th to 4th (and only on that downshift). I took it in under extended warranty (as transmission should be covered), and they (Chrysler) are telling me it is a worn clutch $1600 to fix.

I am very dubious at this point, since why is it only an issue on that gear, and I don't perceive a problem at any other gear or at start up?
 
dimonic said:
I have a 2014 500 sport, manual with 85000 km. I get a grind if I shift down from 5th to 4th (and only on that downshift). I took it in under extended warranty (as transmission should be covered), and they (Chrysler) are telling me it is a worn clutch $1600 to fix.

I am very dubious at this point, since why is it only an issue on that gear, and I don't perceive a problem at any other gear or at start up?
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if it is indeed the clutch, get it fixed at an independent. check a bosch car service garage they can check to see.
 
ahmett said:
if it is indeed the clutch, get it fixed at an independent. check a bosch car service garage they can check to see.
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ahmett, I reckon you've got shares in Bosch service garages :D

As for the clutch, I'm guessing the garage are basically saying they won't fix it under warranty as the clutch is considered a wear and tear item, so unless it's failed after only a few hundred miles, it's out of your own pocket. A decent independent garage should be able to do the job much cheaper.
 
frupi said:
ahmett, I reckon you've got shares in Bosch service garages :D

As for the clutch, I'm guessing the garage are basically saying they won't fix it under warranty as the clutch is considered a wear and tear item, so unless it's failed after only a few hundred miles, it's out of your own pocket. A decent independent garage should be able to do the job much cheaper.
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No I just find that they have almost the same expertise as Fiat and diagnostic tools that are as good as for half the price of the Fiat main dealer = )

That's why I like them. Many independents may have the knowledge, but not the diagnostic tools to match.

The only thing of mine that they weren't able to permanently fix was the dualogic actuator, and given that it is such a joke and needed a brand new one from Fiat, I won't blame them for it = )
 
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