roadster1_98 said:

Don't feel like this at all my friend going by this forum Fiat people are quite happy to put up with a Pish product. I was told on this forum that the fact my indicators didn't self cancel was down to character FFS!!

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The salesman who took me for a testdrive the other day said it's a lane change thing. It'll signal a few times and then switch off. I'm not a 500 owner or anything but is is possible that this is the problem? I was thinking they weren't self cancelling but what the salesman said did seem to be correct.

306maxi said:

The salesman who took me for a testdrive the other day said it's a lane change thing. It'll signal a few times and then switch off. I'm not a 500 owner or anything but is is possible that this is the problem? I was thinking they weren't self cancelling but what the salesman said did seem to be correct.

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no mate I'm aware of this function. I use it quite often on the M'way and its useful. However using the indicators normally on my car means that they either cancel early or not at all.

Did the OP insist that the car was fixed, or was he offered ther car back while the parts were brought in!

I think that the offer of a courtesy car to keep going is almost good enough. The dealer should have arranged for Fiat to pay the insurance before asking the OP for it.

Cheers

D

roadster1_98 said:

Don't feel like this at all my friend going by this forum Fiat people are quite happy to put up with a Pish product. I was told on this forum that the fact my indicators didn't self cancel was down to character FFS!!

My car was off the road for 2 weeks and I was told I would be sent vouchers or such like I'm still waiting My 500 was bought on the promise of improved dealers and quality. No car is perfect that I know from experience its the way the problems are dealt with that makes the difference take a leaf out of others books Fiat and quickly.

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nice rant,now what do you suggest towards the original question?

custard said:

nice rant,now what do you suggest towards the original question?

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Aye Whatever

What I suggest towards the OP is complain like I did as through the post this morning came a free service from my Fiat dealer to compensate for the fact my car was off the road for two weeks. Admittedly my car had issues with the dualogic but that is besides the point the OP's car was also off the road.

If others are on this forum are happy to put up with the typical British fob off fair enough it ain't me and look what I got. At no time did I go off on one at the dealer I put my case forward and at all times was polite to the staff at the dealership. I therefore suggest the OP does the same. I also got a courtesy car which I would've expected anyway.

personally i think in this country there are too many people who when something goes wrong, they request for compensation first, and the problem to be rectified second... working in both insurance + telecoms industry's its all too common in both.

personally, its no major inconvenience to be without that specific car, a temp car + insurance paid should be more than antiquate to tide you over until the 500 is fixed.

hopfully the CS guys can pull their fingers out an get it sorted as a priority for yea.

roadster1_98 said:

...like I did as through the post this morning came a free service from my Fiat dealer to compensate for the fact my car was off the road for two weeks.

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Free to you, maybe

Scrogg said:

You guys don't know how refreshing it is to see that not everyone on a car forum is of the opinion that they are automatically entitled to some sort of financial gain every time something goes wrong.

I thank and salute you both!

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Why not. You've just spent several thousand on a car, it should be without fault, it's not that hard, Toyota manage it etc. and if they do have a fault they sort it and bend over backwards for the owner. So why can't other companies. Its not that hard

Most Easterly Panda's said:

Why not. You've just spent several thousand on a car, it should be without fault, it's not that hard, Toyota manage it etc. and if they do have a fault they sort it and bend over backwards for the owner. So why can't other companies. Its not that hard

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You obviously have never worked in any sort of manufacturing or repair business. Nothing is perfect.

I worked for about 3 years in the electronics repair industry and I can tell you that any company which guarantee's their cars to be free of faults within the warranty period is stupid stupid stupid. Electronics are most likely to die within the first few weeks of use. It happens and it can't be avoided which is why you get a warranty. Toyota's without fault? Bwahahahaha my dad's Hiace had it's fair share of problems. Nothing major but it wasn't free of faults at all.

You could spend a million pounds on a new car and there's still the chance it could break. It's how it's dealt with after and how quickly it's dealt with that's the thing you should look at.

306maxi said:

It's how it's dealt with after and how quickly it's dealt with that's the thing you should look at.

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Just like I mentioned, Toyota will always (in our experience) bend over backward to help the customer. Sure, they're not all free from fault, but when there is a fault they shouldn't really be putting the customer out. £17 for insurance of a curtiousy car.

Most Easterly Panda's said:

Just like I mentioned, Toyota will always (in our experience) bend over backward to help the customer. Sure, they're not all free from fault, but when there is a fault they shouldn't really be putting the customer out. £17 for insurance of a curtiousy car.

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£17. Wow that's breaking the bank

As I said before they have a warranty on the car. Not a guarantee. If they guarantee the car to be free of faults then they're liable for any expenses incurred but they don't guarantee the car

I have never paid any amount to have a courtesy car from the dealership BUT I have built a relationship with them over the years.

Even when they had no courtesy car available when my 100HP broke down, they removed a car from their forecourt and let me have that for a few days.

Stu DemonD said:

I have never paid any amount to have a courtesy car from the dealership BUT I have built a relationship with them over the years.

Even when they had no courtesy car available when my 100HP broke down, they removed a car from their forecourt and let me have that for a few days.

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And that is what I call bending backwards for the customer. It's not that hard

Most Easterly Panda's said:

Just like I mentioned, Toyota will always (in our experience) bend over backward to help the customer. Sure, they're not all free from fault, but when there is a fault they shouldn't really be putting the customer out. £17 for insurance of a curtiousy car.

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Toyota will also charge you atleast a grand more for the same or lower spec car. Which will be built in Britain. Whereas the Fiat is shipped in from Italy of Poland. With these extra margins Toyota can afford to spend a bit more in aftersales.

If said they were going to improve aftersales but it would mean a hike in the prices of new cars would that be better?
Ofcourse it wouldn't.

Compare the price and spec of an Aygo and a Panda. Then tell me if it is worth the extra money to not have to pay £17 for a courtesy car?

Most Easterly Panda's said:

Why not. You've just spent several thousand on a car, it should be without fault

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It should be without fault, you're right. But unfortunately things go wrong, which is why we have warranties. If they didn't, we wouldn't need them.

However, very few warranties include the provision of a replacement vehicle. This is a courtesy (hence the name - Courtesy Car) provided by, and at the discretion of, the dealerships. Try ringing Fiat (or any manufacturer for that matter) and telling them that 'their car' (It's always 'their car' when it goes wrong. I wonder why? ) has broken down and that you are entitled to a replacement whilst it's being repaired...

If our washing machines, fridges or cookers (all items that can cause us real inconvenience if we are without them) break down we don't demand a replacement from the shop that supplied them whilst they're being repaired, but when our cars break down that's the first thing we do (Well actually, it's the second thing we do. The first is we log in to a forum and bitch about it! )

And before anyone uses the 'of course you'd say that, you work for a dealership' line, I've had two cars break down on me in the past. The first time it was recovered to the supplying dealership by the AA. The dealership didn't have any courtesy cars available, so I got them to give me a lift home and arranged for them to deliver it back to me once they'd fixed it. Did I complain, moan or demand compensation? No. The second time (different car, different dealership) they did have one, a 1.0 Corsa. Did I complain or moan about it not being as 'good' as my car? No. Why not? Because if the worst thing that happens to me in life is my car breaking down and being slightly inconvenienced for a few days then I consider myself to be very lucky.

Deano.UK said:

personally i think in this country there are too many people who when something goes wrong, they request for compensation first, and the problem to be rectified second... working in both insurance + telecoms industry's its all too common in both.

personally, its no major inconvenience to be without that specific car, a temp car + insurance paid should be more than antiquate to tide you over until the 500 is fixed.

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The thing is it's seems acceptable to walk into a garage and start shouting & stomping feet....yet how many complain about the defects in our £183000 houses, did we all get a proper full survey done on the property? I know loads of people who brought new houses with unbelievable defects yet say nothing but when their car has a fingerprint on it after a service they go mental.

All the time we hear about service prices,key programming prices & labour rates yet does anybody stand up to petrol prices, road tax & insurance increases?.....no!