Thought I'd start a new thread as I didn't want to Hijack another!
The other day, as some of you already know, I physically went to my dealer in order to make a few adjustments to my order, specifically to get rid of the garish red leather interior that I had specced without seeing!
I sat with my salesman and gave him the codes that I wanted to add:
340 for the black check cloth/ivory ambiance interior.
508 for the parking sensors and
435 for the 16" multispokes (was going to go with 421s but although beautiful just a little too 'boy racer'
and asked him to remove the red leather code from the order:
Code 496.
Today, in anticipation of soon to be mailed paper work, I phoned to see how the order is doing, here is the conversation as I remember it. Names have been changed to protect peoples' security.
Me: "Hello could I speak to 'Frodo' please"
Rec: "I'm afraid he's off today, sir"
Me: "O, I thought he was off on Wednesdays"
Rec "Yes but end of the month extra days..." She went on but I can't remember the exact reason he was off.
Me "Ok, that's fine, I just want to go through a few details in my order, would it be possible to speak to the manager?'
Rec: "One moment please, sir, could I ask who's calling" etc
They get the regional manager on the phone, he's doing a tour of the ACs making sure about customer service etc. I know him, he's a very nice guy and excellent at PR!
Manager: "Hello Mr.B, it's Gandalf what can I do for you today?
B "Hi just wanted to make sure that the changes I made to my order last week have gone through ok."
G "Ok, I remember you coming in and making those changes...let me see...no it looks as though Frodo didn't put those through..."
B "O, erm, well let me go through the changes once again, I'll give you the specific codes etc."
G "Ok, go ahead...."
After 5 mins or so the order was amended and Gandalf said he'll call me back with a ballpark delivery date and definite confirmation that the new config was put through via their 500 config guy.
5 minutes later he calls back, apologises that the order hadn't been amended and said that he would personally make sure Frodo sent off the paperwork 1st thing Sat morning! He also added that he confidently expects a late Match delivery!
Anyway, sorry the long post, and I ain't making any judgments yet cos it's early days just thought I'd relate my experience so far.
I have to say though that Gandalf worked his magic and I felt much more reassured after the call. It is good that dealerships seem to be getting quality control guys in...
The other day, as some of you already know, I physically went to my dealer in order to make a few adjustments to my order, specifically to get rid of the garish red leather interior that I had specced without seeing!
I sat with my salesman and gave him the codes that I wanted to add:
340 for the black check cloth/ivory ambiance interior.
508 for the parking sensors and
435 for the 16" multispokes (was going to go with 421s but although beautiful just a little too 'boy racer'
and asked him to remove the red leather code from the order:
Code 496.
Today, in anticipation of soon to be mailed paper work, I phoned to see how the order is doing, here is the conversation as I remember it. Names have been changed to protect peoples' security.
Me: "Hello could I speak to 'Frodo' please"
Rec: "I'm afraid he's off today, sir"
Me: "O, I thought he was off on Wednesdays"
Rec "Yes but end of the month extra days..." She went on but I can't remember the exact reason he was off.
Me "Ok, that's fine, I just want to go through a few details in my order, would it be possible to speak to the manager?'
Rec: "One moment please, sir, could I ask who's calling" etc
They get the regional manager on the phone, he's doing a tour of the ACs making sure about customer service etc
. I know him, he's a very nice guy and excellent at PR!Manager: "Hello Mr.B, it's Gandalf
what can I do for you today?B "Hi just wanted to make sure that the changes I made to my order last week have gone through ok."
G "Ok, I remember you coming in and making those changes...let me see...no it looks as though Frodo didn't put those through..."
B "O, erm, well let me go through the changes once again, I'll give you the specific codes etc."
G "Ok, go ahead...."
After 5 mins or so the order was amended and Gandalf said he'll call me back with a ballpark delivery date and definite confirmation that the new config was put through via their 500 config guy.
5 minutes later he calls back, apologises that the order hadn't been amended and said that he would personally make sure Frodo sent off the paperwork 1st thing Sat morning! He also added that he confidently expects a late Match delivery!
Anyway, sorry the long post, and I ain't making any judgments yet cos it's early days just thought I'd relate my experience so far.
I have to say though that Gandalf worked his magic and I felt much more reassured after the call. It is good that dealerships seem to be getting quality control guys in...
