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Old 30-01-2008   #1
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Another distisfied owner of the new 500:

The fiat.co.uk site has its own forum. Not a patch on this place though of course and posts which are critical of fiat often get deleted!!!!!

Here's one from yet another disatisfied fiat 500 owner

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Fiat U.K., what a joke. I love the new 500 but that's where the fun begins.
My friend pre ordered a 500 in August I think it was on the condition it was the first to be registered or at least sold. My friend a lawyer to trade, asked me if I'd like to accompany him to a dealer in the Leeds area to pick it up and that was on 26/01/08. We travelled by train arriving 2 hours late at the dealers due to a break down on the main Carlisle to Leeds line. We were picked up and eventually got to the dealers at 17:00hrs. After paperwork and formalities were out the way, we set off in a 1.3 multijet which lasted 4 miles before the engine warning light came on combined with a loss of power. The car had 56 miles on the clock which we thought was a little high for a new car but to fail and break down after 4 miles is shocking. We limped back to the dealers who were now just. Phoned the AA who couldn't do anything for us so we abandoned the car outside the showroom. Unable to get home that night via train, plane or hire car we spent the night at the Leeds Novotel.
Sunday morning and we caught the early train back to Glasgow which cost us 70. The hotel had cost us 60 if I'm correct. Anyway, when I got back to Glasgow I visited a local dealer to ask about the high mileage and was told a new car should have approx 7/8 miles on the clock. The local dealer knows my friend and was quite agrressive when he found out that my friend had "wasted his time" and gone further afield to order a car. Next came the knockout blow when the dealer said "he's a ***, wasting my time". I couldn't believe what I was hearing.
So, where does this leave us? I have been heavily into Italian cars for many years. I have driven on the Lingotto test track twice, I have met and been introduced to Nuccio Bertone. This hopefully lets you see that I'm an anorak when it comes to Italian cars and this is what makes me both so angry and sad that Fiat are letting their dealers destroy there name.
I have already sent an e-mail to FIAT U.K. and to FIAT.COM under complaints and will give them a phone during the week to vent my fury. All the work that has been done to launch the Fiat 500 and look at the state we're already in. FIAT U.K., you had better open your eyes because a draft is being prepared for the motoring press. I as a customer of Fiat and an enthusiast want to be respected. If your dealers aren't up to the job it's time to move them aside and look for others than can do the job.
Ewen in Scotland
What would you do if you were Ewan or his mate?
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Old 30-01-2008   #2
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Re: Another distisfied owner of the new 500:

Who else is dissatisfied then?
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Old 30-01-2008   #3
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Re: Another distisfied owner of the new 500:

Why is he complaining? Is it because of the mileage of the new car, the fact it developed a fault or the way the guys friend spoke to him, or all three.
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Old 30-01-2008   #4
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Re: Another distisfied owner of the new 500:

another? did i miss a load of posts?
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Old 30-01-2008   #5
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Re: Another distisfied owner of the new 500:

Swap the number "500" for the words "Grande Punto" and doesnt this seem like deja-vous? Cant remember the new Bravo boys having anything to mump about though... maybe cos thats based on the Stilo platform and ws finally sorted heheh! Its a new car, there will be teething troubles... so FIAT usually say anyway!
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Old 30-01-2008   #6
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Re: Another distisfied owner of the new 500:

big deal, hes one of thousands... new cars break, it happens.
I had a new Cinq once, that had 53 miles, didnt bother me.
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Old 30-01-2008   #7
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Re: Another distisfied owner of the new 500:

My original Ka came with 37 miles on it... wasn't fussed really. The Fiat dealer obviously forgot to reset the odometer before it got to 50 miles, oops!

It does sound like he's been getting some bad service from the dealer though. And anyway, the mileage should have been queried on collection.
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Old 30-01-2008   #8
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Re: Another distisfied owner of the new 500:

Quote Originally Posted by Suasexed View Post
It does sound like he's been getting some bad service from the dealer though. And anyway, the mileage should have been queried on collection.
How has he had bad service of the dealer? The car developed a fault after he took it away.

Then when he went back they had closed for the night. The other part is about a different dealer where he knows a salesman but bought the car somewhere else. I know if one of my "friends bought a car he could have got from me I wouldn't be too happy with them either.
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Old 30-01-2008   #9
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Re: Another distisfied owner of the new 500:

Ohhh I got confused - I take what I said about poor service from the dealer back I misread - I thought the dealer he bought the car from was being all rude. My mistake
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Old 30-01-2008   #10
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Re: Another distisfied owner of the new 500:

The whole sorry tale does sound like a series of misfortunes all coming to gether at the wrong time.

Think....Titanic...iceberg....race to be fastest..... and not enough life boats.
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Old 30-01-2008   #11
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Re: Another distisfied owner of the new 500:

at the end of the day these things happen, i had a gp 1.2 just a standard thing and while out one night the electrics died, its not a nice thing to happen but anything can develop a fault, so long as the dealer sorted it out in the end then you should be just happy
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Old 30-01-2008   #12
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Re: Another distisfied owner of the new 500:

Don't you get 3 years free AA cover on a new car?
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Old 30-01-2008   #13
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Re: Another distisfied owner of the new 500:

well they were back at the dealers.depends if you have full get you home ocver
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Old 30-01-2008   #14
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Re: Another distisfied owner of the new 500:

Quote Originally Posted by Nero500 View Post
Don't you get 3 years free AA cover on a new car?
1 year only with FIATS, discounted rates for years 2 and 3.
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Old 30-01-2008   #15
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Re: Another distisfied owner of the new 500:

. . well they were well within the one year then
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