Technical 19 plate Amazon music not playing

[TONY9090]

Hi all,

I'm looking for some advice please

We have a 500 19 plate and on pairing a samsung A53 phone via Bluetooth the music will not play through the car speakers, only on the mobile but the display shows what song is playing.

It did however work on an older iPhone.

I've tried using a USB and AUX and same problem.

Do I need to go to a dealer and have firmware updated as silly money?

 

[John202020]

Have you checked the settings on the phone in Bluetooth for calls and audio?

 

[TONY9090]

Thanks

Have you checked the settings on the phone in Bluetooth for calls and audio?,

Thanks John202020, with alot of button pressing it finally worked on USB.

 

[TONY9090]

Thanks


Thanks John202020, with alot of button pressing it finally worked on USB.

When I thought it had worked! The USB downloads anything with sound and plays it back.
It then won't allow the Bluetooth connection to work for calls.
If I open Amazon Music it only plays back via the phone still.