(T) Arnold Clark, Allison St, Glasgow

I have my car booked in on monday to get a few minor things sorted out. Has ANYONE had a decent service from these guys? I have another AC garage just near my work can i take it there instead? Does it have to be a arnold clark fiat?

I tried caruth autos in glasgow who are fiat specialists but they dont do warranty work, i have heard good things about them but i dont want to spend my own cash when the cars under warranty.

Glasgow owners advice would be extremely welcome at this moment as my choices are arnold clar or reg vardy and to be honest the concept of taking this back to either for minor fixes horrifys me expecially after reading the posts on here about them!

Is there a good one in glasgow?

I wonder if i contact fiat directly and ask if i can get the works done independantly from the dealer and have them billed for it. As the warranty is with fiat and not arnold clark, and i want it done properly at a fiat specialist who knows what they are doing.

Chris

Chris

this lot in Alison Street are quite frankly awful. Sorry to be the barer of bad news but the quality of work is of a very low standard in my opinion. I've not tried Reg vardy but I know there's one in Paisley. To be honest I would be surprised if they were much worse so it may be worth a go trying them (of course if you do let us all know).

I honestly could list a whole host of incompetencies. Some faults were never fixed and I have eventually given up and just accepted them as "another feature of the car".

To be fair though they are pretty cheap in relation to other main dealers.

cmc

I kinda had a feeling that was the reply i was going to get :S WHen i picked the car up it was parked on the street (wasnt happy about that) although it was valeted inside i get the impression the outside wasnt touched as the windows were all streaky.

I called fiat customer care (those guys are really helpfull), they also said there is a reg vardy in port dundas, glasgow (up by cowcaddens). I might give that shot. But i am cancelling the appt at arnold clark tomorrow.

Its not like its anything major, probably just a characteristic noise.

I almost expect these little problems, it's italian it looks amazing/drives nicley but like all hot italians, they got a little attitude problem :P. And fiat themselves are very helpful its just sad that their reputation is being ripped appart by shoddy dealerships.

As always if anyone has had a good experience around glasgow with a fiat dealer give us a shout!

I have just bought a 1.2 16 V Stilo Active Air Con from Reg Vardy in Paisley and have not yet had any dealings with the service dept, however, I bought from there on the reccomendation of my dad who has had his last 3 cars (all Fiats) from them and never had anything but excellent after sales service from them.

Colin *i bow at your feet* thank you for that information i called the monkey garage this morning and cancelled the appt.

In addition to my reply I found a fault with my central locking. Rear passenger side door doesn't open every time. Took it in to service department yesterday and after checking it over they have ordered new lock for me with no fuss. Taking it back in on Thursday for the work to be done. Service dept staff were very polite and helpful. Hope thi sinfo is of use to you.

Colin

Just had a 24,000 service done with vardy at coatbridge (£195.00) staff very good,though not a fiat garage, they have arranged warranty work (2 engine oil seals and both front springs broken) to be done in vardy paisley next wed with a courtesy car waiting for me, ill post the results after pick up

was at allison st today for the stretchy rubber band sound from my driver side window, the squeek on the passenger side and the cd player fault. They lubed the passenger side one, all fine. The regulator needs replaced in the driver side, part ordered. CD player fault, managed to show them it happening, cd player off to get repaired.

Said they'll let me know when the parts are in. So far no probs at all, helpfull staff, quick service, knew what they were doing.

Could this be a decent arnold garage?

Arnold clark Ayr fiat is not bad & guys in workshop are ok.Bit of a trip from Glasgow though....unless you want to try out the new motorway

was on said motorway just the other day, got lost in ayr too...trying to find the coast road round to greenock...think i should have headed for north instead of south.

That motorway is amazing, the road surface is so nice for cruising on, very quiet too, not alot of road noise like most.

Head to Irvine then Beith...Largs etc...twisty road & terrible when stuck behind lorry or caravan

for some reason we always end up in ardrossan lol...christ knows why but its the right road anyway. Nice when you've got it to yourself...we got stuck behind an ancient renault 5 campus with 4 neds in it for a bit of the road between largs and greenock then we shot past em.

Well it was in AC on saturday to get the window regulator fixed, part fitted and window working fine.

Was quite happy with the service i got until later that day when

a) I start getting a metallic clank when closing the door instead of the normal smooth thud

b) Something is moving about inside the door and i can hear it when i hit a pothole

c) The deterrent flasher led on the door isnt working (possibly the noise in the door is the cable for the led flapping around!?!?!

No sign of the stereo yet, so im noticing every little noise. Complaining tomorrow and chasing up my cd player at the same time. They are getting 1 chance to fix it and im off to reg vardy in paisley.

welcome to the world of Arnold Clark Alison Street. Sorry to hear of your problems and hope you get it sorted ASAP. This is why I'll never return to these guys, the quality of work is appalling.

Good luck getting it fixed.

cmc

Just off the phone to my old friends Arnold, and guess what?

1) The stereo which was removed about 3 weeks ago, has not left their garage. Althought they have told me on 5 different occassions that its been sent away to get fixed and not come back yet.

2) The Fiat warranty people told the dealer just to order a brand new unit. This is on back order with Fiat, so god only knows how long that will take. Does anyone know my rights as far as this goes, would i be able to demand after a certain period of time that the wait has been unreasonable and that i want them to pay for an aftermarket stereo to be fitted to the same value as the replacement head unit.

3) I have to take the car round to the garage tonight where the old stereo will be refitted to the car until the replacement arrives. Which means i have been driving around without a stereo for no reason whatsoever for the last 3 weeks.

So they have lied by on 4 occasions (this week) saying the replacement head unit would be in in a few days despite the parts system saying its on back order at fiat with no estimate of a delivery date.

Im writing to both Fiat and Arnold Clark Tonight. Not Happy at all.