Ok, so here's an update.
I popped into Stoneacre FIAT today and had a chat with the Service Manager, Ian, who as usual was helpful and friendly.
We got chatting about the FIAT Forum and Club Stilo and he said that he and any of his technicians would be more than willing to give advice or instruction on technical issues, recalls, or simply fitting parts or products to your FIAT.
He offered advice and technical bulletins should John or I need them for the Club Stilo members. The techies here are very brand loyal and commited to FIAT, I've had experience with a chap called Simon and he seems to know his stuff.
I have to say that this dealership has improved somewhat, but this is to be expected as they have now been open for a year. I believe in their commitment to improve customer services and relations. Whenever I speak to the staff they are always helpful and try their best to resolve any issues you may have. They always accommodate you with a courtesy car or will give you a lift to work, town, or where ever.
I ordered some side skirts today and the parts advisor (Ian, yes, another one) matched the price that I had been quoted from other dealerships, (£130) which will save me traveling to get a cheaper deal. He too will always try his best to get you a fair price.
Apparently, this dealership was voted number one in the UK this year, by FIAT UK mind you and not the customers.
So overall, things are improving, they are really trying and if they keep the FIAT franchise long term and continue with their good intention, you never know, before long it may be the customers voting it number one FIAT dealership!
I popped into Stoneacre FIAT today and had a chat with the Service Manager, Ian, who as usual was helpful and friendly.
We got chatting about the FIAT Forum and Club Stilo and he said that he and any of his technicians would be more than willing to give advice or instruction on technical issues, recalls, or simply fitting parts or products to your FIAT.
He offered advice and technical bulletins should John or I need them for the Club Stilo members. The techies here are very brand loyal and commited to FIAT, I've had experience with a chap called Simon and he seems to know his stuff.
I have to say that this dealership has improved somewhat, but this is to be expected as they have now been open for a year. I believe in their commitment to improve customer services and relations. Whenever I speak to the staff they are always helpful and try their best to resolve any issues you may have. They always accommodate you with a courtesy car or will give you a lift to work, town, or where ever.
I ordered some side skirts today and the parts advisor (Ian, yes, another one) matched the price that I had been quoted from other dealerships, (£130) which will save me traveling to get a cheaper deal. He too will always try his best to get you a fair price.
Apparently, this dealership was voted number one in the UK this year, by FIAT UK mind you and not the customers.
So overall, things are improving, they are really trying and if they keep the FIAT franchise long term and continue with their good intention, you never know, before long it may be the customers voting it number one FIAT dealership!
