(T) Service indication reset?

Just joined the forum but already being a menace! However, does anyone know if it is possible to reset the service indication by yourself or is it a garage job. Local Fiat dealer is Arnold Clark and I refuse to let them anywhere near my car if at all possible.

Much appreciated

I'm afraid the service indicator has to be reset via OBD2 diagnostics computer, so unless you have one of those & you can't.

hey banks, arnold clark in grangemouth are a great bunch, no problems in years of dealing with them.

Arnold Clark in Kirkcaldy actually service the car ok, it just takes them twice Fiats recommended time. But if you kick up a stink you then get 20% off the standard service cost. So "nearly" worth it for the hassle. And at least at the end of the day you don't have to worry about the service indicator being reset etc....

I have had so much trouble with this bunch since buying the car, it's unreal, new manager there is a tube. In the first two years I had the car they fitted new rear axle and bearings, new front suspension, replaced the heater matrix which blew up whilst driving along, filling car with steam! nnumerous electrical faults and trim problems, not to mention a new gearbox and clutch, or was that the bravo trofeo I bought from them? Manager reckons all this ok because it was under warranty but i beg to differ. Have since found out that forresters in Glenrothes do Fiat warranty work so will use them in future!!

Forresters are just as bad... they'll break your car claim it was like that and then say its gonna take a week to get the part, and they won't let you take it away because its not safe!

Ripped my mum off several times, for her mini which never had anything major wrong for it, well nothing pysically major, always got a major bill!

I HAD to get my Saxo services with them, and they always let me down..... get this it took them a week to dry out the car when a door seal failed! A week! I could have pulled the carpets out and dried them in a day!

Can't blame Arnold Clark for all of the above,they never built the car! Doesn't matter which garage you had went to you would of still had these problems!

And it takes a garage 100% longer to service a car than THEY themselves tell you it will take how? Because Fiat build the car, or because the garage is run by lazy gimps?

Dont blame the technicians,they need breaks to eat! Blame the reception/managers they book the work in not the techs.
I reckon at the garages I work at,at least 20% of work is done with customer waiting & 10% are collected/delivered.Customers are asked to leave the car for longer for obvious reasons,unforseen problems/extra work & parts etc.Bolts/screws seize over time & often heat is required to release them,this obviously doesn't come into the service schedule but it happens daily.Most customers are understanding if informed of any problems/delay but some you just can't please no matter what you do...I suggest these go to kwik fit or some other 'fast service' outlet.

Yeah i guess, who am i to critisize turning up for 8:30am when the car is booked in, maybe the guys are eating their cornflakes on the job...... and well waiting until lunch time is fine, i mean they might want to pop off for a sandwitch before they hand the car over! And a 8 month old car, yeah everything is gonna be well rusted in place... what do they do in a first service again, oh aye, suck the oil out the dipstick hole and replace it, reset the service indicator.... errrrr... leave it under a tree to get covered in sap! I mean i wouldn't want to go to work..... i don't want a courtesy car, or for that matter to be offered someplace to sit for 3 1/2 hours it takes to do a 1 hour service, or a cup of tea for that matter!

End of the day, Arnold Clark do NOT look after their customers!

Next time anyone goes to Kirkcaldy Arnold Clark, and your sitting in Asda drinking a McD's coffee, check around and look at all the other folk, checking their mobile, waiting for that courtesy call to say their car is ready..... and then be amazed at the number of angry folk you somehow recognise when you go back to the dealership..... and then remember they were all sitting next to you in Asda's!

Oh dear I take it someone has had a bad experience at 'uncle arnies'?
Well you are entitled to your opinion I have not had any experience with 'arnies' in Kirkcaldy so I cant speak for them but I was speaking in general terms.
A few points,
'And a 8 month old car, yeah everything is gonna be well rusted in place' well actually yes! I have even changed discs before the car was even sold.How do you know your car hasn't been sitting in a wet field/compound for over a year before it was sold.I have seen new cars sitting in long grass (up to top of doors!) for months on end in the winter.However yes o na 8month old car you would expect everything to be ok I agree.

'I HAD to get my Saxo services with them, and they always let me down..... get this it took them a week to dry out the car when a door seal failed! A week! I could have pulled the carpets out and dried them in a day!' Very poor service I agree again,however the under felt should of been renewed & carpets dried......3-4 hours at most with heater!

'oh aye, suck the oil out the dipstick hole and replace it, reset the service indicator....' Time allocated is 1.2 hours,I & most technicians I know will always carry out everything listed on the service sheet & more than often check other items not on the sheet.Believe it or not our jobs are at stake here so cutting corners is not a option,also we do care about customers cars and take great pride in our work.Like all trades you get good & bad workers,I suggest you try another garage if your not happy.One final point is cars should be washed if not asked for it to be done.

'Next time anyone goes to Kirkcaldy Arnold Clark, and your sitting in Asda drinking a McD's coffee' Why pay for coffee,if its free at arnies take advantage of it! Also sit somewhere where you can be seen,this (hopefully) wil make you noticed more & hopefully get your car repaired on time.Enquire at the desk regulary when your car will be ready as you have prior engagements etc.

Its unfair to claim all of arnies garages 'dont care' as that is a false statement & unfair to many 'good technicians'.As I have stated before...'Always speak to the technician who will be working on your car'...ask him whats involved in the service,how long it will take & that you will be in the waiting area if there is any problems.This lets you know exactly what was done to your car & lets the tech know you are waiting so hopefully he would hold of from his(her) lunch/tea break I know I would.The tech can also advise on any further/up & coming work to be done in the future.If this was done you would feel better & more likely to return to the garage,its just plain common courtesy to the paying customer.
The hard part is finding a good garage/technician but I can assure you they are out there,good luck

If there were such time constrains they would do the job quickly and efficiently, Arnold Clark don't do this. I know mechanics, as friends personally, they work for other dealers and they get good money, and work long and hard, and have happy customers.

Not washing my car, well it went in clean, it came out covered in grubby oil stains on the paint, and covered in tree sap... the oil i might just have lived with but cleaning off oil sap on what was a clean car is a pain in the ass.

Sit where i could be seen, yeah well Asda's is the closest place for a seat, as the dedicated seating area isn't offered to you.... last time i brassed it out( to ask why a broken vent had been replaced with a fixed one, and then on the next visit the broken one fitted again). I watched a bloke close to tears, after waiting 3 hours to have a key code put into his Brava's radio.... admin chic appologised to him, and said she would chase it up when he looked close to axe murdering everyone in the showroom with a car antena.... and then it took another 45mins at least, i left before he did!

2 garages i've not had any joy with, Arnold Clark, Kirkcaldy, and Forresters in Coaltown of Balgonie.... i dealt with garages in Dundee and had fine service, and i've also delt with the Ford garage in Kirkcaldy and they were good too. Not all garages as slap dash..... in fact MiniMart in Gateside is the BEST garage i have ever delt with, seems the independants want you to pay them... whereas the big garages want to make you pay them!

Over 3 hours for a radio code,thats not bad

Seriously though if you strongly about it complain to Arnie himself you never know you might get a reply? Anyway i'm not arguing with you I just feel that there are good technicians who work for arnies but due to bad reception or managers/sales etc they get tarnished with same brush so to speak.Yes I know there are good & bad techs but personally I like to strike a relationship with customers and reassure them but its not up to me to say when the job gets done or what the cost is I cant help that.And lets not forget the selfish customer who comes in with no appointment screaming that hes washers dont work & wants the fixed now under warranty even though the car is out of warranty & not even brought there! It happens daily,again they in my opinion should be told to wait/make a appointment but many are aggressive & reduce reception staff to tears or even leave the job.

I see people sit in the reception or if theres no chairs stand there until the job is done.Another good one is to bring along a screaming kid that normally gets you car serviced faster End of the day thugh if you are told to bring a car in at a set time & it will be ready in a set time every effort should be done to make sure that happens!

Didnt you complain about the state of the car after the service? I would have & not paid the bill until it was washed!

I agree, i don't doubt there are great technicians at Arnies, but they are pulled down by all the bad employee's and working practices.

As for the complaining about state of car after service, when they service the car they tuck it away in the tighest little corner out of site, under a tree boxed in on all sides. You don't even know where your car is, in fact they don't even walk you to it, so i walked around the whole lot looking for my car, and then i did moan, 'cos i couldn't get it out. Did they move any cars.... no they just said, ah you'll be fine. We got it in, you'll get it out.

Personally, i'll stay with Arnies until the car is out of warranty, and then i'll get a family friend who works for Ford to service my car, if he'll touch it that is. I'll worry about the service reset at that point in time.

Well I agree there as I see it everyday,customers wondering around with a set of keys in one hand & a recipt/service book in the other! I have also seen customers cars parked streets away which is just not acceptable but this is normally due to the sales department wanting all the parking spaces for new/used cars,again personally unless my car was ready & waiting for me (washed) they aint getting my cash! I would also expect my car to be kept on garage grounds safe & locked not in the next street with documents etc left on passenger seat in full view.