Re: Dual Logic Gearbox Fail and Customer Service!
T14086, thanks for looking!
Is the blue brake switch relevant?
You know, when the dealer said 'we couldn't get the parts diagram' I laughed and accepted it as being typical of your average car service standards. :bang: I used to work for Toshiba. By the time a new laptop was released in the UK we had already received manuals, service guides, parts lists, error codes and definitions etc from Japan. We had everything we needed, and in those days the web wasn't used as a data source like it is now.
T14086, are you a FIAT employee or franchisee? If so, I don't wish to berate you personally, of course, especially as you're being very helpful. Just wondered if I can access the same data as you.
We bought the Panda as it seemed ideal for the missus (not wishing to be sexist), the school runs etc, and like the Multipla was in 2000 (and still is now!), it is a fresh, fun and well-received concept. However maybe I should have listened to my head not my heart
as FIAT's service offering has caused me grief in the past - I've had a Multipla since March 2000, and have just switched from FIAT servicing to local garage. The missus is now unwilling to drive the car in case the gearbox does actually fail in the middle of the Kingston rush-hour traffic.
Anyway, rant over. My question, though, is: Can I go to the dealer and say
'Why don't you dig out your bloody CD?' :bang:
or 'Please change the brake switch as it's the wrong colour' :bang:
or 'It shouldn't take a squirt of the wash-wipe to get the electrics to work properly' :bang:
or 'Please fix the obvious loose earth problem' :bang: ????
I presume they'll be unwilling to take on 'warranty' work based on hearsay from an internet forum, especially as I saw that someone had scribbled on my job card 'No recalls'. Or is the forum well respected among the FIAT dealerships?
Speaking to FIAT has never helped and unless they've changed recently I wouldn't describe them as being into customer service; after particularly poor service about three years ago, and a string of letters, they eventually offerred me 10% off the price of parts at my next service. I reckon this probably would have cost them
at most a tenner - had I used it.
I guess it's like lots of things, if people accept mediocrity or worse, that's how it'll stay. How can we get all the people with 'niggly' faults (which may become serious) to complain? I used to work for Ford (I might as well enclose my cv!) and when we bought a new Ford with our employee discount, we all made sure that on its first service EVERY little fault was notified to the dealer - right down to the little squeaks from the dashboard. I wonder how many people now tolerate these things?
Rant 2 over!
Cheers!