- Joined
- May 10, 2010
- Messages
- 2,669
- Points
- 796
For reasons beyond me, the rear quarter light decided to explode and shatter while the Mrs was driving.
I have fully comp, so ring my insurance company at 3pm.
"Press 1 for windscreen" directs my call straight to Autoglass.
"Hello, I wonder if my side windows are covered?"
Turns out, they are but with a £100 excess.
So I make an attempt to give my insurance and car details, including the reg number, but the girl on the phone isn't interested, just my card details for £100 payment.
"Payment for what, you haven't done anything yet. You fix, I pay, that's how it works, no?"
This turns out to be a new concept for the girl,
"Hmm, do the work first and then you pay? I suppose so, hold on I'll check...................... someone will be out tomorrow between 8 and 12, goodbye and thanks for phoning"
"Hold on love, don't you want to know what window, what car, registration number, where I live?"
"oh yes he he he"
After several attempts to phonetically spell every detail for myself, my car, my address, my insurance details.
L-lima
F- foxtrot
etc
This takes some time and she's having trouble with Zeros.
"Zero, naught, nothing, not O as in the letter that comes before P"
I think she got it, hard to tell, but the sun is coming up and I'm tired and the technician will be here in a minute!
This morning the technician turns up.
"Where's your car?"
"There, that one"
"That's not an Audi?
"Yeah, I know, it's a Fiat"
"I've come to fix an Audi, look booking for an Audi A4, I have an Audi window, hold on I'll check with the office"
20 minutes later, they've messed up and mixed up the registration number.
"I'm surprised at that, as the girl wasn't even going to take my car details or address, I had to force them on her! All she wanted was my card details?"
"Oh, you haven't paid yet, that's £100!"
"But you ain't done nothing, look it's still broken, once you fixy fix, me paye pay!"
"We haven't that window, hold on I'll check with the depot"
20 minutes later.
"No we need to order the window from Fiat, so can you pay us now?"
"Why?"
"You need to pay for the excess"
"Hold on, I'll check with my insurance company as if I paid yesterday like asked, I'd have bought a feckin Audi window!"
10 minutes later,
"My insurance says only to pay on completion of work, they have an agreement with you and it's in that agreement, you fix, me and the insurance company pay, it's written that way and I'm told you know too well it is"
"hold on, I'll phone the depot"
20 minutes later.
"No, you need to pay £100, you can talk to my manager"
45 minutes later
"Ask for £100 again before you have actually fixed it and I will punch you, your technician, then I will smash every window of your van and your depot"
3 minutes and 12 seconds later.
"Yes officer, I did say that, but they are trying to get me to pay for the window before they fix it, it's blackmail"
"The robbing bastards, you shouldn't have to pay before, but you shouldn't threaten them, come with us"
7 hours later
Got home from the police station, thankfully no charges, but I have got a voicemail from Autoglass, asking me to pay the excess before they'll book an appointment to fix the window.
10 minutes later, National Windscreens are outside, fixing the window.
5 minutes after that, he tells me
"we'll post the bill for the excess on Monday!"
I have fully comp, so ring my insurance company at 3pm.
"Press 1 for windscreen" directs my call straight to Autoglass.
"Hello, I wonder if my side windows are covered?"
Turns out, they are but with a £100 excess.
So I make an attempt to give my insurance and car details, including the reg number, but the girl on the phone isn't interested, just my card details for £100 payment.
"Payment for what, you haven't done anything yet. You fix, I pay, that's how it works, no?"
This turns out to be a new concept for the girl,
"Hmm, do the work first and then you pay? I suppose so, hold on I'll check...................... someone will be out tomorrow between 8 and 12, goodbye and thanks for phoning"
"Hold on love, don't you want to know what window, what car, registration number, where I live?"
"oh yes he he he"
After several attempts to phonetically spell every detail for myself, my car, my address, my insurance details.
L-lima
F- foxtrot
etc
This takes some time and she's having trouble with Zeros.
"Zero, naught, nothing, not O as in the letter that comes before P"
I think she got it, hard to tell, but the sun is coming up and I'm tired and the technician will be here in a minute!
This morning the technician turns up.
"Where's your car?"
"There, that one"
"That's not an Audi?
"Yeah, I know, it's a Fiat"
"I've come to fix an Audi, look booking for an Audi A4, I have an Audi window, hold on I'll check with the office"
20 minutes later, they've messed up and mixed up the registration number.
"I'm surprised at that, as the girl wasn't even going to take my car details or address, I had to force them on her! All she wanted was my card details?"
"Oh, you haven't paid yet, that's £100!"
"But you ain't done nothing, look it's still broken, once you fixy fix, me paye pay!"
"We haven't that window, hold on I'll check with the depot"
20 minutes later.
"No we need to order the window from Fiat, so can you pay us now?"
"Why?"
"You need to pay for the excess"
"Hold on, I'll check with my insurance company as if I paid yesterday like asked, I'd have bought a feckin Audi window!"
10 minutes later,
"My insurance says only to pay on completion of work, they have an agreement with you and it's in that agreement, you fix, me and the insurance company pay, it's written that way and I'm told you know too well it is"
"hold on, I'll phone the depot"
20 minutes later.
"No, you need to pay £100, you can talk to my manager"
45 minutes later
"Ask for £100 again before you have actually fixed it and I will punch you, your technician, then I will smash every window of your van and your depot"
3 minutes and 12 seconds later.
"Yes officer, I did say that, but they are trying to get me to pay for the window before they fix it, it's blackmail"
"The robbing bastards, you shouldn't have to pay before, but you shouldn't threaten them, come with us"
7 hours later
Got home from the police station, thankfully no charges, but I have got a voicemail from Autoglass, asking me to pay the excess before they'll book an appointment to fix the window.
10 minutes later, National Windscreens are outside, fixing the window.
5 minutes after that, he tells me
"we'll post the bill for the excess on Monday!"
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