Digimods
Established member
Complaints about Fiat.. Now let me see..
I would list the things I hate, but I have to be at work in 10 hours time.
I would list the things I hate, but I have to be at work in 10 hours time.
Post Your FIAT Complaints Here!
- Thread starter twincamms
- Start date
Currently reading:
Post Your FIAT Complaints Here!
TC - it's just that car dealerships as you say can't afford to keep stock in and like most other industries will work with JIT (just in time), trouble is, in this case, just in time is a few days too late!
I think you were doing the right thing making this thread personally - it's better to go to FIat with 20 problems rather than just your own, I am sure digimods could summarise his problems in the best part of a day right? Or is there even more?!
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Uno 1.0ie Start. Standard.
I think you were doing the right thing making this thread personally - it's better to go to FIat with 20 problems rather than just your own, I am sure digimods could summarise his problems in the best part of a day right? Or is there even more?!
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Uno 1.0ie Start. Standard.
madcar_69
New member
no compalints with dealerships as i just dont bother using them, i do the work on my own car, so no bother there.
the only beef i have with fiats are the cinquecento handbrake cable.
where is it and what is it suposed to do???
i have had to adjust it plenty of times because the cable just streachs.
i pray to god that the same cable layout and manufactured material for the cable is not on the newer models of seicento as this would still be causing problems with the modern day market of the vehicle line.
sorry to be a pain but it needs sorting honestly, before i try and fit a cable system off from a clio or something.
other than that though no real problem, apart from the rubber tubeing for the screenwash splitting but its a 98 car so im not to bothered with that.
madcar [}
]
the only beef i have with fiats are the cinquecento handbrake cable.
where is it and what is it suposed to do???
i have had to adjust it plenty of times because the cable just streachs.
i pray to god that the same cable layout and manufactured material for the cable is not on the newer models of seicento as this would still be causing problems with the modern day market of the vehicle line.
sorry to be a pain but it needs sorting honestly, before i try and fit a cable system off from a clio or something.
other than that though no real problem, apart from the rubber tubeing for the screenwash splitting but its a 98 car so im not to bothered with that.
madcar [}
]
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Youve gotta be 21 to be allowed a courtesy car for cryin out loud!!!!!!!!!!!![:0]
EVERYONE- SPRAY YOUR PUNTOS BLACKDavid
EVERYONE- SPRAY YOUR PUNTOS BLACKDavid
Lauren Bell
New member
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- Oct 22, 2004
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My name is Lauren Bell and I head up the Customer Relations Team here at Fiat Auto UK.
Having read some of your inserts, I was most concerned to read personal comments relating to one particular Team Member.
May I take this opportunity to assure customers that all members of the Team are highly trained and well recruited individuals. We appreciate customers' needs and should any of you have received insufficient advice or customer service in general, I would ask that you contact me directly in order to discuss this.
However, may I also remind you that the Team regularly visit the Forum, for training purposes, and some of the comments read today, were unfortunately not received constructively.
I am pleased that the Fiat Forum is being used for customers to discuss their comments, however I would ask that at all times discretion is a priority.
Many thanks
Lauren
Having read some of your inserts, I was most concerned to read personal comments relating to one particular Team Member.
May I take this opportunity to assure customers that all members of the Team are highly trained and well recruited individuals. We appreciate customers' needs and should any of you have received insufficient advice or customer service in general, I would ask that you contact me directly in order to discuss this.
However, may I also remind you that the Team regularly visit the Forum, for training purposes, and some of the comments read today, were unfortunately not received constructively.
I am pleased that the Fiat Forum is being used for customers to discuss their comments, however I would ask that at all times discretion is a priority.
Many thanks
Lauren
Hi Lauren,
It's good to know that FIAT are regular visitors here - it's something we often wondered as no one has actually posted to introduce themselves before.
Obviously the views expressed within the forum are those of the individuals concerned, however whilst some of them may not have been wholly appropriate they were the result of frustrations with the customer service provided by FIAT rather than personal attacks on the staff concerned.
As you will see from posts elsewhere in the forum there is a general acceptance that the customer service standards have improved over the last few months.
Going forward, do FIAT plan to actively monitor and participate in the forum discussions? I for one would like to see this as I know there are still a number of occasions where the information received from the dealer network can vary from dealer to dealer and having FIAT on hand to clarify things would certainly be useful.
Cheers
John
It's good to know that FIAT are regular visitors here - it's something we often wondered as no one has actually posted to introduce themselves before.
Obviously the views expressed within the forum are those of the individuals concerned, however whilst some of them may not have been wholly appropriate they were the result of frustrations with the customer service provided by FIAT rather than personal attacks on the staff concerned.
As you will see from posts elsewhere in the forum there is a general acceptance that the customer service standards have improved over the last few months.
Going forward, do FIAT plan to actively monitor and participate in the forum discussions? I for one would like to see this as I know there are still a number of occasions where the information received from the dealer network can vary from dealer to dealer and having FIAT on hand to clarify things would certainly be useful.
Cheers
John
SimmoDave
New member
Lauren Bell said:
........and now we all know for certain what we have always suspected!
SimmoDave
New member
Lauren Bell said:
......and now we all know for certain what we have always suspected all along!
SimmoDave
New member
and yes, I do have a stutter!
Oooh ooh..Ive got a damn good gripe with Priory Fiat in Urmston about a speedo cable!
Is blatantly lying part of your Customer Services training? (j/k) I was informed by the people there that they had tried to contact me, but they had a wrong nummber or something...Thats rubbish, because they rang me on it 20 mins after I gave them the info to confirm part numbers and that I wanted it!
also, whats the average waiting time for Cinquecento Sporting Speedo Cables these days...indefinate backorder sounds real nice! My MoT's just expired and its not gonna pass without a speedo! I ordered the part 2 months ago!!
Is blatantly lying part of your Customer Services training? (j/k) I was informed by the people there that they had tried to contact me, but they had a wrong nummber or something...Thats rubbish, because they rang me on it 20 mins after I gave them the info to confirm part numbers and that I wanted it!
also, whats the average waiting time for Cinquecento Sporting Speedo Cables these days...indefinate backorder sounds real nice! My MoT's just expired and its not gonna pass without a speedo! I ordered the part 2 months ago!!
- Joined
- Sep 12, 2003
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- 46,073
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- 7,134
There was never any suspicion, and I have made that comment known before!SimmoDave said:
FIAT UK have phoned me up direct, having read my comments made off this site, and dealt with all my qualms quickly and efficiently.
Hopefully they will now take a more ACTIVE interest, now that Lauren has registered
Fiat customer service sent me a voucher for £100 because of my bad experience with my dealer, so top marks to them for that. But... never got any feedback from them about the case, the dealer itself did compensate too which was nice, but again no feedback or explanation of the bad service. Anyway, Fiat, do you know of a good dealer on the south coast area that you dont get too many complaints about?!
You could try comparing the 'bad dealerships' list under Garages with those on Yell and see which ones haven't been complained about . Nothing more to say about Fiat except that the car won't be going back to get work done unless absolutely necessary (ie. ecu work), they'll probably only break that then pursue me for it too.
. Nothing more to say about Fiat except that the car won't be going back to get work done unless absolutely necessary (ie. ecu work), they'll probably only break that then pursue me for it too.In 2003 i purchased a new fiat Car for 17000€. All was ok, I had a major accident one month later - not my fault and the repair bill was for 9000€.
In Dec 2006 a warning light cam on the car it was engine maintenance.
I took the car to where i purchased it and was told that it had no water and it needed a service. this was all done.
the problem was still there so i took the car back and was then told that i needed a new injector nº1, this was done and the car was ok for 3 days, the light returned. so far the costs have been 500€
Due to my work I could not return the car to Fiat promptly but was always in contact with then, they said i was ok.
Then when I was able i returned the car to then and was told that i needed a new radiator,(which must of been damaged in the accident as the brackets were mangled and it was difficult to remove) the other 3 injectors needed replacing with new ones and this would cost another 800€ +/- .
I sent a letter of complaint to Fiat Italy. UK ( as i am english and thought i needed to explain all and my spainish cant get there with car explinations) and Spain where i live and was told that they was not interested as the guarantee had expired.The UK did not reply,
So i removed my car from fiat and had the work done at half the price.
the problem still remains so 11 months later after all the don't know the problem bit - i had an independent check done on the car with a Tac 2 computer which apparently Fiat does not have.
I have now been told that I need an electronic amplifier unit and the car will not work without one. I have also been told that fiat should of detected this.
To add to my problem fiat are the only people who can supply me with this part which will cost me 773€ inc tax - without labour.
So I have sent a letter with the further information to Fiat Spain and Fiat Italy and am awaiting their reply.
I consider fiats treatment of a long standing client ( this is my second fiat) terrible.
Fiat said that they fixed what the computer told them too.
I asked what mechanics did before computers were invented.
Only now to find that if Fiat had the correct computer I may not have needed the other work done.
Who do i complain to, Who do i ask to talk to Fiat - i must say that Fiat Italy seemed quite concerned at first until they spoke to the garage then they went cold too - i don't know what they said either.
If not i have no alternative but to sell the car back to fiat and loose about 10000€
This has also been sent the the European Onbudsman.
The basic line is Fiat say that their cars are only good for the guarentee and pass that you are screwed because their machanics only do what the computer tells then and that is if they have the correct computer.
In Dec 2006 a warning light cam on the car it was engine maintenance.
I took the car to where i purchased it and was told that it had no water and it needed a service. this was all done.
the problem was still there so i took the car back and was then told that i needed a new injector nº1, this was done and the car was ok for 3 days, the light returned. so far the costs have been 500€
Due to my work I could not return the car to Fiat promptly but was always in contact with then, they said i was ok.
Then when I was able i returned the car to then and was told that i needed a new radiator,(which must of been damaged in the accident as the brackets were mangled and it was difficult to remove) the other 3 injectors needed replacing with new ones and this would cost another 800€ +/- .
I sent a letter of complaint to Fiat Italy. UK ( as i am english and thought i needed to explain all and my spainish cant get there with car explinations) and Spain where i live and was told that they was not interested as the guarantee had expired.The UK did not reply,
So i removed my car from fiat and had the work done at half the price.
the problem still remains so 11 months later after all the don't know the problem bit - i had an independent check done on the car with a Tac 2 computer which apparently Fiat does not have.
I have now been told that I need an electronic amplifier unit and the car will not work without one. I have also been told that fiat should of detected this.
To add to my problem fiat are the only people who can supply me with this part which will cost me 773€ inc tax - without labour.
So I have sent a letter with the further information to Fiat Spain and Fiat Italy and am awaiting their reply.
I consider fiats treatment of a long standing client ( this is my second fiat) terrible.
Fiat said that they fixed what the computer told them too.
I asked what mechanics did before computers were invented.
Only now to find that if Fiat had the correct computer I may not have needed the other work done.
Who do i complain to, Who do i ask to talk to Fiat - i must say that Fiat Italy seemed quite concerned at first until they spoke to the garage then they went cold too - i don't know what they said either.
If not i have no alternative but to sell the car back to fiat and loose about 10000€
This has also been sent the the European Onbudsman.
The basic line is Fiat say that their cars are only good for the guarentee and pass that you are screwed because their machanics only do what the computer tells then and that is if they have the correct computer.
thread is 3 years old
anyway you have already posted this earlier today...
https://www.fiatforum.com/stilo/126724-need-part.html?p=1325609
and here.........
https://www.fiatforum.com/stilo-technical/126431-fiat-stilo-dynamic-1-6-2003-a-2.html?p=1325567
(please dont spam the forum!)
anyway you have already posted this earlier today...
https://www.fiatforum.com/stilo/126724-need-part.html?p=1325609
and here.........
https://www.fiatforum.com/stilo-technical/126431-fiat-stilo-dynamic-1-6-2003-a-2.html?p=1325567
(please dont spam the forum!)
HI Twinncamms.
My 2 month old 57 1.9 Doblo gave in today. loss of power, temperature gauge went to the limit and very rough engine idle. Got the AA out they have lifted it to Fiat, I wait for their diagnosis. When I asked the dealership about a courtesy car, I was told to speak with the AA.
How about that for customer service.
Girne with the absent Fiat.
My 2 month old 57 1.9 Doblo gave in today. loss of power, temperature gauge went to the limit and very rough engine idle. Got the AA out they have lifted it to Fiat, I wait for their diagnosis. When I asked the dealership about a courtesy car, I was told to speak with the AA.
How about that for customer service.
Girne with the absent Fiat.
Your complaint is? Tis is a doblo tech question for doblo section.
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- Apr 8, 2004
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He's trying to say its Fiat's fault why he hasn't got a courtesy car when it should be him making arrangements
WellingboroughRed
New member
- Joined
- Dec 28, 2007
- Messages
- 3
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- 1
The guys at Rockingham Motors in Rushden are great and very helpful :worship:
He's trying to say its Fiat's fault why he hasn't got a courtesy car when it should be him making arrangements
I know.......it rained all day today aswell,bloody Fiat
