I'm getting just as feed up with eBay as I am these eBay thread's - so here's another

[Most Easterly Pandas]

I've sold this

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=260272405963

And sent it to the buyer.

Now had these two messages through;

have just recieved the item have got a couple of problems number one the remote control is missing and number two you never said in your ad that it needed british power converter to be able to be plugged in am not completly happy please reply

and then this;

i just been using the tv in the car and it dont work, it tuned ok ish but would not play sound other than fuzzy, so i tried the av in with a dvd player and that worked ok then after about 5 mins it just stopped working altogether am not happy with this at all please reply ASAP

Now I'm 50/50 as to give a refund for the following reason's

1) My feedback is currently 100% and don't want to lose 100%
2) It was working when I last used it, and they say 'tuned ok ish, with fuzzy sound' which would tell me poor signal and nothing wrong with the unit.
3) They say 'No remote' well I didn't state it did have a remote, and clearly dosen't in the pic.
4) Moan's about being a 2 pic transformer. Ok fair enough, I didn't say it was a UK one, but at the same time didn't, and if you look at the pic you can sort of see that?
5) Said unit then packed up. Seems a bit strange suddenly 'packing up'

All sounds like a little to much, and it the 'packed up' bit which is stopping me from wanting it back.

They Paid via Postal Order, so there can't be a paypal dispute, but what else could happen other than -ve feedback, which I think I might be getting even if I do a full refund. and that's the other thing;

A) Do I have to give/do a refund
B) If I decide to, and it just be for the auction price excluding P+P and return P+P



Many thanks all. Think I'm going to give up eBaying. What with the crap from that :tosser: with the number plate

Jon.

 

[wizardflake]

My view:

1. You should have stated it needed a British power converter and I personally can't tell from the picture, but then you said it came with all the wires ready to connect it up, so I'm guessing it was all there ready to install? Assuming so because he said he installed it, so not really a big issue.
2. I don't even see a remote on the front cover for the box - which they normally show - and no statement at all about a remote being included so I've no idea where the buyer got that from
3. It clearly worked fine for him, and you're offering no warranty/guarantee with it, and it IS second hand, so he should expect the risk of something breaking down the line.

I wouldn't refund personally. But then it's only £21 odd, and if you do refund, only the purchase price. You've got no control over the cost of P&P. If you do, demand they send it back first for you to verify it doesn't work, just incase they're trying to pull a fast one.

Ebays turned to ****e with the new rep rules where sellers can't leave bad feedback, for precisely these kind of sales!

 

[dave]

send a message stating the above, be apologetic and polite at first

my tooth brush didnt say it needs a uk converter either

 

[wizardflake]

Oh yeah, even if he does neg rep you, it'll disappear in 12 months. Mines showing 100% now despite being neg-repped years ago. The guy did it over 32p or so from Paypal charges.

He paid by Paypal, they skimmed some off, I refunded the sale price (not the reduced Paypal amount I received), again Paypal skimmed a bit off the top, and he neg-repped me for that. W*nker!

 

[Most Easterly Pandas]

send a message stating the above, be apologetic and polite at first

my tooth brush didnt say it needs a uk converter either

Oh yeah, even if he does neg rep you, it'll disappear in 12 months. Mines showing 100% now despite being neg-repped years ago. The guy did it over 32p or so from Paypal charges.

He paid by Paypal, they skimmed some off, I refunded the sale price (not the reduced Paypal amount I received), again Paypal skimmed a bit off the top, and he neg-repped me for that. W*nker!

Yea, I wondered why I have 100% feedback, cos my very first bit of feedback is -ve , but I've never had -ve from a buyer, it's only sellers that have ever left -ve or neutral.

I'm tempted to say it seems to have worked for him, and TBH the only thing I didn't say which in hind site I should have was it had a 2 pin transformer. But it does have a 12v cigarette lighter plug, so it can be used in the car/caravan so I can't see what the problem is, and can't see why it would suddenly 'pack up'. Never failed in the 2 or 3 times I used it.

 

[jug]

A) Do I have to give/do a refund
B) If I decide to, and it just be for the auction price excluding P+P and return P+P

A) its up to you
B) its up to you


i agree with the rationale that there was no mention of a remote so there should have been no expectation that one is included.

he admitted that it worked fine with his DVD, so it was working when it arrived, so your responsiblity as a seller was completed at that point. if it has since broken the buyer has to blame themselves for buying a poor quality used electrical device without a warranty.

the 2pin plug issue isnt an issue at all. no one should expect a 3 pin plug on a cheapy chinese import tv. you wouldn't get one in a shop or from an online retailer. for 99p he can get a 3pin plug, or for 59p he can get an adapter.

i think the only thing you have done wrong is sell crap quality stuff on ebay. it often leads to problems. i wouldnt offer a refund, if they leave negative feedback you can respond carefully to make the buyer seem unreasonable, which they are.

 

[cushioncreeper]

2. I don't even see a remote on the front cover for the box - which they normally show - and no statement at all about a remote being included so I've no idea where the buyer got that from !

i agree with the rationale that there was no mention of a remote so there should have been no expectation that one is included.

.

Are we all looking at the same advert?
The second pic clearly shows the front of the box with big red lettering saying "Digital Remote Control"

As for the issue of the UK adapter, you are a UK seller & you do state in the ad that "This TV comes with wiring to plug it in, and can also be battery operated." and the pic isn't really clear enough to see that the transformer is only 2 pin so would need an adapter. For what these things cost, I would have included one OR clearly stated in the ad that one is needed - let the buyer decide (might never want to use it off the mains or might already have an adapter).
As for the refund, you really should refund in full, inc. P&P once the set has been returned to you so that you can check it out & verify your security markings otherwise they might decide to use small claims court.

 

[jug]

Are we all looking at the same advert?
The second pic clearly shows the front of the box with big red lettering saying "Digital Remote Control"

how the hell did i miss that!

in that case i think a refund is in order. if your description doesn't match the item then you should give a refund, its only fair. i know the description doesnt say anything about the remote, but it is clearly stated in big red wiring in the pic so you have advertised it as having a remote even if you didnt mean to.

 

[cushioncreeper]

Something I learned very early on in my ebay selling career. Describe the item EXACTLY & include loads of pics, as many as are appropriate. Show every scuff on the item, no matter how insignificant YOU think it is, a lot of buyers are anally retentive & expect solid gold for Elizabeth Duke money.
I like to take a pic of the whole item, then loads of close-ups. When I have sold electrical goods, I show them working.
Once I have done that, I then package the item really securely & put the advert on.
If you later find something which should be in the pack then you can add this to your description or open the parcel & pop it in with a note.

 

[Most Easterly Pandas]

Ok guys, thats for all your replys. Think I'll be giving a refund then. Dosen't bother me to much, just one of those things I suppose. Win some you loose some.

As far as a refund goes though, they paid by postal order, is it not unreasonable for me to send a cheque

Jon.

 

[jug]

check with them first.

yes that was an intentional pun, and yes it was a bad one

 

[klemster]

check with them first.

yes that was an intentional pun, and yes it was a bad one

king of bad puns!!!

 

[vikerina19]

Tell him to send it back to you so you can confirm the fault, and based on that decision you will issue a refund. Don't refund postage costs or the buyers costs to send it back to you.

As for the remote control... no sign of it in your ad or in the pic, so don't entertain that!!

Sounds like he's trying to pull a fast one, so deffo get the unit back if you're giving a refund!

As long as your sale page didn't offer a guarentee or refund you're not legally obligied to deal with it... either that or just face the negative feedback, it disappears after a yr anyway

I reckon you'll get negative feedback from this dude anyway...

check out his feedback and see if he's pulled anything dodgy before

 

[Most Easterly Pandas]

Tell him to send it back to you so you can confirm the fault, and based on that decision you will issue a refund. Don't refund postage costs or the buyers costs to send it back to you.

As for the remote control... no sign of it in your ad or in the pic, so don't entertain that!!

Sounds like he's trying to pull a fast one, so deffo get the unit back if you're giving a refund!

As long as your sale page didn't offer a guarentee or refund you're not legally obligied to deal with it... either that or just face the negative feedback, it disappears after a yr anyway

I reckon you'll get negative feedback from this dude anyway...

check out his feedback and see if he's pulled anything dodgy before

Many thanks. Good idea about checking his feedback, dunno why I hadn't thought of that

I was going to refund the auction price and P+P I charged them, but not the return P+P, and yes, was going to say that refund would only be given once I've recieved the unit back. I'll also say that if it is working I won't send it back, and won't give his money back.

Jon.

 

[Stu DemonD]

As for the remote control... no sign of it in your ad or in the pic, so don't entertain that!!

No sign of it in the ad?! Yes there is!! Look at the picture !!!

 

[Most Easterly Pandas]

No sign of it in the ad?! Yes there is!! Look at the picture !!!

It says it on the box, but it's not in the pic of the unit and it's bits, and not listed in the description.

 

[punto_matt]

But the picture is actually of the item so why would it say it on the box if there wasnt a remote? If i was looking at something that said it was included on the box and there was nothing stating it didnt come with what ever was advertised on the box i would be pretty annoyed.

 

[Most Easterly Pandas]

Just sent this message;

Hi there.
Sorry to hear that your unhappy with your item, as you can see by my feedback this is not something I intentionally do to other people.
I have decided that I am going to refund you your £27 via cheque upon recieveing the item back and being able to check that it is defective, as indicated by you in your messages.
All I will require is for you to send me back the item with all the accessories/items that it came with, at your leisure. I can then check it, and issue you with your cheque for £27.
Again, I am sorry for the trouble this has caused you, and hope that you understand that thing's like this do unfortunatly happen on the odd occasion, and that I am trying my upmost to rectify it.
All the best. Jonathan Burford (theonlyjanb)

 

[Focus Owner]

cant you post date the cheque
cam al;ways cancel it on non retern
also checlk his feedback

 

[Most Easterly Pandas]

cant you post date the cheque
cam al;ways cancel it on non retern
also checlk his feedback

I checked feedback, was 95% after a seller left -ve after he moaned about something they sold him, and seemed to get messy there, just hope the same dosen't happen here