AgnessGP said:

But the statement outlines the seller must pay for all expenses incurred due to an item being faulty i.e. postage, returning. So surely they have to?

I've read the terms but it still seems like there's confusion - I don't really fancy making a point to them when actually I've interpreted the regulations wrong.

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within the eBay dispute system
it allows for a refund up to the amount the customer paid originally. thats it
anything above that its down to the seller
now you can take a company to small claims to enforce the DSR component for any further costs/losses >£5000
My point is within eBay they dont force sellers to adhere to the DSR in this way
however its the same if you buy from a seller direct

custard said:

within the eBay dispute system
it allows for a refund up to the amount the customer paid originally. thats it
anything above that its down to the seller
now you can take a company to small claims to enforce the DSR component for any further costs/losses >£5000
My point is within eBay they dont force sellers to adhere to the DSR in this way
however its the same if you buy from a seller direct

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What is important now is, can I quote the DSR to them or am I going to be made to look a ****.

The initial postage was 'free' but I paid £7.95 to repost, due to their error and not doing their research.

I know what you're saying and I appreciate the reply, just can't work out if you're saying I shouldn't pursue this in the way I am.

did you sent to an address in essex? seems strange that they are calling them self wolfrace but then have to get from a suplier. i thought wolfrace have their own factory

dave said:

did you sent to an address in essex? seems strange that they are calling them self wolfrace but then have to get from a suplier. i thought wolfrace have their own factory

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Yes I did mate. Maybe they source these from somewhere else. I don't know. Hopefully have a reply by tomorrow.

Okay still no reply. I need a ****ing reply. I may ring paypal now and try and get my money back. Leave it for them to deal with. What you reckon?

Update:



Hi there, the only issue we have is the bolts and spacers have been used and there is grease and dirt all over the spacers so we are unable to sell these to another person, we can refund you but we would have to deduct you a handling charge, please let us know your out come, we can show you pictures of the spacers dirty and used bolts if you wish, thanks



Im not sure where to go now as they have a point, but how else would I not know they fit? The car wasn't driven.

have you opened an Ebay dispute yet?

it would be unreasonable to expect the item to be in perfectly clean condition as you would have had to have tried to fit them in order to establish they don't fit.

they have already tried to scam you for more money to send them back to their supplier, yet now they claim they intend to sell them on again despite not being fit for purpose ?

don't bother with email/ebay messages anymore and open a dispute, they are just messing you about to string the process out as long as possible.

reply some thing like " they have fitting dirt because you said they would fit, if you hadn't said they would fit then i wouldn't have tried to fit them and they would be clean"

AndyRKett said:

have you opened an Ebay dispute yet?

it would be unreasonable to expect the item to be in perfectly clean condition as you would have had to have tried to fit them in order to establish they don't fit.

they have already tried to scam you for more money to send them back to their supplier, yet now they claim they intend to sell them on again despite not being fit for purpose ?

don't bother with email/ebay messages anymore and open a dispute, they are just messing you about to string the process out as long as possible.

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That's one option yeah, and you're right. It does seem like they're strying to prolong the process

dave said:

reply some thing like " they have fitting dirt because you said they would fit, if you hadn't said they would fit then i wouldn't have tried to fit them and they would be clean"

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I could, but then am I not prolonging it also? If anyone is wondering why Im not just making a decision myself it's because I want the strongest possible chance should they keep trying to prolong this. want to get it resolved the best way I can.

Any ideas on the next step? I don't know if to open a case...

open a case it costs nothing
they told me ages ago they were going to pay to be traders on here, but never paid. https://www.fiatforum.com/members/wolfrace/

Okay Dave will do. Thanks a lot. Yeah that says a lot.

Open a case. I'd send one more message stating you want the full refund for the original purchase price of the item within 48hours or you're opening a Paypal dispute (which you'll win by the way). It's within your consumer rights to get a full refund, You've paid postage to return the Item which to be fair is beyond what you legally need to do.

Partsworld did a similar thing with me for Grande Punto metal pedals. They wrongly thought they'd fit any GP but in fact they only fit the early ones (2005-2007) with the old pedal box which uses non GM parts. I paid to send them back and they refunded me the original purchase price INCLUDING the postage I'd paid to return them! . That's top customer care . Now I just need to get some Vauxhall Corsa VXR Pedals .

It's not like it was your mistake in which case what they're asking would be perfectly acceptable.

Ok so looking back I think what they are trying to say is you ordered the wrong part, so what they are saying is that because you ordered the wrong part firstly you've had to return them at your own expense and then they will send you the correct part with the addition of £10 for postage.

What they have done is factored in the cost of postage in the price then offered free postage, since they expect to send you a second item they now want you to pay for a second lot of postage.

It makes me wonder if this is a trick they have used before to avoid refunds basically claim you ordered the wrong part.

Begin an eBay dispute
You need to make it clear first and foremost that you did not order the wrong part more simply the part you ordered matched the specification of the vehicle and what they delivered didn't fit.

Under the circumstances you would like your £60 refunded and the additional £8 you had to pay to return them as the mistake was theirs, and you shouldn't have to pay for their mistakes.

As stated above at the very least eBay will automatically just refund the £60 and you might have to accept a loss on the £8 and learn a lesson from it.

All in all you really shouldn't return anything till you have an agreement on a refund or replacement. Once the item is out of your hands you've lost the bargaining tool, eBay will still refund even if you've not sent the item back and no business wants to risk a double hit on their pocket.

Okay thanks both.

I will begin a dispute today. I don't really fancy messaging them again as it seems to be getting no where. If, as AndyRKett suggested, I still had the spacers I might get somewhere with messages but in this case it seems they believe they are in the right.

I will explain the situation and see where I get.

Again, thanks for the help. At least I've learnt a lot for next time...

Well they're taking the **** now. The case has been opened but they seem to be delaying every reply. Someone who appears to value customer service has contacted me via the case, but I was told he wants the vehicle details so they can investigate. This is pissing me off, ideally he should refund me then investigate. Not the other way round. It's like they're trying to find a way out of it. I said to him to refund me and then investigate but wasn't having any of it. I wish I could go down and stand in their office until they gave it me...can't wait to give feedback.

Wow they truly suck at customer service. Have they got a Facebook page? If so you could 'firebomb' their shocking service on their front page this is normally enough for any company to resolve the issue .

ChrisUK said:

Wow they truly suck at customer service. Have they got a Facebook page? If so you could 'firebomb' their shocking service on their front page this is normally enough for any company to resolve the issue .

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Can only see a wolfrace wheels one, full of wheels nothing else. Ill give them until its been a month since sale...sunday

Once you open an Ebay dispute, stick with it. You are almost certain to win - Ebay/Paypal protects buyers more than it protects sellers. Be prompt and precise with your responses. Make sue you check progress regularly, and make sure you're not holding things up by missing one of the responses you have to make. If they ask the details, give them - or they'll claim to Ebay that you're being awkward.

Don't delay starting a dispute with Ebay/Paypal, it takes as long as it takes and the later you start the later it finishes.

But if you were sold item X as specifically fitting vehicle Y, then I don't know why they're disputing your claim or requesting a restocking fee.


In case anyone else comes across this thread (I don't think it's relevant here), but the DSR only applies to Buy It Now purchases on Ebay. Auction purchases aren't covered under it.

PickleGP said:

Once you open an Ebay dispute, stick with it. You are almost certain to win - Ebay/Paypal protects buyers more than it protects sellers. Be prompt and precise with your responses. Make sue you check progress regularly, and make sure you're not holding things up by missing one of the responses you have to make. If they ask the details, give them - or they'll claim to Ebay that you're being awkward.

Don't delay starting a dispute with Ebay/Paypal, it takes as long as it takes and the later you start the later it finishes.

But if you were sold item X as specifically fitting vehicle Y, then I don't know why they're disputing your claim or requesting a restocking fee.


In case anyone else comes across this thread (I don't think it's relevant here), but the DSR only applies to Buy It Now purchases on Ebay. Auction purchases aren't covered under it.

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Yeah exactly! I don't care if they wish to investigate or if the parts were covered in grease. They sold an item that does not fit as specified, refund me, then do whatever the hell you like...investigate to your hearts content. But I haven't said that to them, obviously.