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Technical Recall 5397 - Steering Column Shaft

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Technical Recall 5397 - Steering Column Shaft

RD55 DUN said:
Im unsure how you tell if they have broke, but it seems to be a common failure.

I get a scrapping/rubbing noise when going at slow speeds unually when reversing out my drive , i.e turning whilst reversing.
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It sounds like a 'twanging' noise like the spring has broken because i thought that then i got it on the ramp at work and when i locked the wheels side to side u could here the bearings in the top mounts crunching which when there is weight isnt allowing the shock absorbers and springs to turn freely hence the 'twanging' noise.
 
took our car in for the recall yesterday when it went in the steering was knocking and was very loose (had just started doing it two days ago) the fiat dealer blamed it on a snapped spring but when we got it back (no new spring) eerything was working fine!. think they were covering up :p.

getting new springs anyway because one is broke but the steering works fine again!
 
However the top strut mounts being broken have no effect on the cars handling or ride. Because the unit is sealed it also isn't going to fly to bits so really if you don't mind the twanging noise then it's really no big deal. I'm trading mine in though in two months so need to get it done under it's last month of warrenty!
 
We are in contact with Fiat trying to get them to reimburse us for the cost of ferry travel from Scottish Isles to mainland UK for this recall. They asked us to provide cost of travel from ferry company by e-mail or fax which we did last Fri and still waiting to hear from them despite phoning Mon and again Tue to speak to a specific person. Both times I was assured she would phone back and I'm still waiting. In fact the end of the phone call on Tue had the person on the other end trying to suppress laughter (maybe nothing to do with our conversation but it does sound alarm bells!) I think Fiat should compensate us to some degree as it involves 2 nights on ferry plus 1 day off work, and at end of the day it is their problem. Already had to fix known warranty claim problem at our own expense due to Fiat not authorising repair at local garage.
 
Received e-mail from Fiat today offering to reimburse us 50% of ferry costs to take car down to dealer. I am very pleased with this response, as like T14086 states, it isn't their problem that I am located where I am, but at the same time when you purchase goods you expect them to be fit for purpose. Still we are happy with the outcome as they could so easily have refused to pay anything. By the way, my own car is an Alfa Romeo 147 and I feel that these are so much better than the GP, totally different quality I feel. In fact I haven't been this content with a car for years. :D
 
Only bought Alfa last year second hand and no I doubt if they would have had the same scenario arose. However it is common knowledge that Toyota have paid hundreds of thousands in recalls and settlements due to various issues and some stupid ones such as mats getting jammed under throttle pedal etc. At the end of the day, no manufacturer states that you must live within a certain distance of a dealership or that when you buy a new car that there is a good chance that it may not be fit for the purpose it was intended. All I can say is, I am glad Boeing have stricter quality control checks than a lot of vehicle manufacturers (Not just Fiat either, some of the more exclusive marques have problems)
 
hi, does anyone know exactly what is done for this recall. I left my T-Jet in last week and have noticed now that the car is pulling to the left quite badly which it definitely was not doing before i took it in. Also, quite a lot of resistance going round right hand bends - you can almost feel the car scrabbling and fighting with you. Phoned the FIAT garage in Belfast and the receptionist told me that the tracking must have been off before I brought it in, but I am adamant that it wasn't. Wondering if they did something to affect the steering geometry, or bent something or whatever. Find it odd that steering geometry is not reset after working on the steering column.

any advice appreciated,
graham
 
guyinbelfast;2435065 Find it odd that steering geometry is not reset after working on the steering column. [/QUOTE said:
Graham,why should it be?...its a simple test of bolt tightness and if the shaft is changed then its a simple swop of parts with the affected part on a toothed spline so you can put it on wrong.
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I see this is a very old recall. Just had a letter today about getting my 07 GP seen to for the 5397 problem.

Is there such a thing as a list of recall items that have been applied to a vehicle?
 
Thanks Dom.

Would be nice if I could find out which of those have actually been applied to my particular car. I suppose a Fiat dealer would know.
 
Called the Fiat dealer closest to me, they confirmed that the other recall for my car (heater cabling) had already been seen to in 2009.
 
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