Forget Stoneacres in Worksop, they haven't got a clue!

Been twice and on both occassions they've been useless. 1st time was for a simple trim, took 3 attempts to get it. Second time was this morning as I had booked car in last tuesday for a new steering rack (recall), parts were supposedly ordered at the same time. Arranged to drop car in at 8.00am and collect loan car but by 8.20 staff and half a dozen customers are still waiting outside because they don't know who's opening up as service manager is on holiday. Simply not good enough

Cancelled work as Girlfriend needed a car to get to work in Sheffield will take it somewhere else that actually gives a damn. Letter of complaint will be in post to Stoneacres Headoffice.

Not a happy chappie this morning :bang:

I dont like, Foxfield wigan- wouldnt do a good deal on a Stilo for me, wouldnt offer more than £200 on a £1500 car and treated me like I couldnt afford one, so went to a different dealer. They also charged my mates dad for a 3 year service on a punto when it was only a 1st year one. he wasnt happy. (the quote at the time was, its a f***ing x reg, its not even 2 years old yet). They are cheaper for genuine fiat parts for some reason, so I got a wheel trim from there but thats it.

One I would reccomend is Forward Autos in St Helens. always friendly, can answer questions, did a decent deal on the car/ price for old car/finance +extras, sets correct expectations- then exceeds them (overpromise, do it sooner mentality), tries every trick in the book to get things done for you, and i have found other people dont have problems with em either.

and for some wierd reason, servings usually cheaper there to so io go there!

Seen Thames in Slough mentioned a couple of times but no mantion of Thames in Croydon. They are located on the Lombard roundabout. Brilliant service. Dan and Derek on the service desk are really helpful and know their stuff. Always get the HGT maintained by them. Brilliant service. Well done guys, it seems there aren't many dealers like yours

Work there by any chance do you

Ha ha, funny guy. No! Just seems to me that everyone is so quick to complain but no one ever tells about when they get good service

Hi.

There's one less to worry about! Reg Vardy in Leicester is to cease trading in 30 days. I had nothing but trouble with these when I had my Stilo and recently sugested to Alfa that they should be struck off! Perhaps Mr Kalbfell (Alfa / Maserati CEO) is doing his stuff??

JCS Fiat in Kegworth are great!

Cheers,

Simon

Read this and you'll see how Fiat dealers should treat their customers... Mervyn Stewarts in Belfast went to incredible lengths to sort out a 1991 Panda for two of our club members. They even stayed open late to almost 9pm on a Friday night as the car was due on a ferry...

http://www.niimc.com/morocco.html

Simonch6 said:

Forget Stoneacres in Worksop, they haven't got a clue!

. Second time was this morning as I had booked car in last tuesday for a new steering rack (recall), parts were supposedly ordered at the same time. Arranged to drop car in at 8.00am and collect loan car but by 8.20 staff and half a dozen customers are still waiting outside because they don't know who's opening up as service manager is on holiday. Simply not good enough

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seems a bit of an excessive response you never been late for work? why not go to sheff and drop car in later? obviously i am not aware of all circumstances
i mean i appreciate there are a lot of bad dealers out there but i dont understand the "it should have been done yesterday why am i waiting around" bit i used to work in home delivery where i came across a lot of this attitude and i gotta say just cos you are having a bad day, getting all uptight with the staff (not that im saying did) doesnt get you better service

maybe im too mild mannered lol but i went to pick mine up at 4 30pm yesterday for the recall, dealer told me 20 mins i waited till 5 30pm i went straight from work i had started at 5 30am that morning some may have found this wait unacceptable but **** happens, stuff doesnt always go to plan. The staff were always courteous and respectful,if they were ill mannered and behaved like i shouldnt have bothered them with my car then i would have had a reason to complain anyway forgive my rambling on
cheers bye

timfennell said:

Ha ha, funny guy. No! Just seems to me that everyone is so quick to complain but no one ever tells about when they get good service

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just strange someone giving praise to a garage thats all


To whitevanman.....wish I had customers like you

i just wish there were more people like me on the road
after we are known for being reasonable (whitevanmen that is)

Whitevanman said:

seems a bit of an excessive response you never been late for work? why not go to sheff and drop car in later? obviously i am not aware of all circumstances

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If a garage states its opening hours are 8am then they should be open at 8am'ish and not 8.45 which was the time they finally opened the doors that day according to the girl on reception. You would expect there to be more than 1 key holder?

Girlfriend needed a car to get to work because we couldnt pickup the arranged loan car. We couldnt drop it in later that day for the obvious reason "at work". Had to wait a further week before they could fit us in again.

Simonch6 said:

If a garage states its opening hours are 8am then they should be open at 8am'ish and not 8.45 which was the time they finally opened the doors that day according to the girl on reception. You would expect there to be more than 1 key holder?

Girlfriend needed a car to get to work because we couldnt pickup the arranged loan car. We couldnt drop it in later that day for the obvious reason "at work". Had to wait a further week before they could fit us in again.

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Annoying I admit but it happens & can happen t oall businesses.There should however be 2 keyholders & alot of garages allow you to drop car off late at night or early in morning & leave keys with security guard.
They could of made a effort to get you in earlier before next week though, even collected car from your work & dropped it back off.

T14086 said:

just strange someone giving praise to a garage thats all


To whitevanman.....wish I had customers like you

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I am presuming you are a dealer by your username?? Would i be right?

No

Well having once again visited Stoneacres this time for a diagnosis on a ESP/ASR Failure that keeps cropping up what can I say, they were completely different to the past couple of visits. Did a thorough test with examiner, found a problem, did something to the car and advised to monitor. Service guy explained everything they had done and what was discovered in plain english. Will see how things go from here but on this visit top marks.

having worked for a fiat dealership,i have found the bigger the dealership the worse the service.the best fiat dealers are the small family run dealer.usually one or two branches in the countryside. the service they give is a credit to the business.the big outlets are a disgrace.

sumplug said:

having worked for a fiat dealership,i have found the bigger the dealership the worse the service.the best fiat dealers are the small family run dealer.usually one or two branches in the countryside. the service they give is a credit to the business.the big outlets are a disgrace.

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There is no doubt a small outlet with small amount of clients can give you a more personal service however overheads & running costs still have to be met wether its a small outlet or a large dealership.
Being in the countryside isn't much good to the majority of the population who live in cities/towns,can't exactly drop off your car on the way to work.This is why large dealerships have higher overheads as they exist in places of easy access for the public!
Anyway this topic has been covered before,so why did you leave Fiat?

Fiat customers have made there point in leics, reg vardy fiat has closed,other dealers need to take note, customers spend thousands and expect a bit better customer service,poor service equals no customers equals closed dealer, i wont be missing them,need a fiat dealer use jcs kegworth they have got it just right.

Loads (9 or 10) Fiat dealers around leicester is there not,spoilt for choice

Autoworld sheffield and chesterfield are to be avoided especially glen at sheffield