Lets turn the tables around for a second!

It's ok moaning at garages/dealerships but what kind of customer are you?

1)All guns blazing shouting your head off in a attempt to get your car looked at first,even though you never booked it in?
2)Happy to wait,problems do occur,aslong as theres plety of coffee,biscuits & a newspaper to read.
3)My car is booked in therefore I expect it to be finished at the arranged date.
4)Its only a M plate punto in for a quick 41 point service............"what you mean it needs £400 worth of repairs!
5)Bit p****d off it's not ready yet but I will wait patiently while biting my tounge.
6)Let them collect & deliver it as I can't be bothered.
7)Give them as much information (prefably to the tech) on the fault & hope for a quick(cheap)diagnosic/bill.
8)Whats a service?
9)"Theres a scratch on my car I brought from you last week,fix it now".......even though it's a secondhand punto X reg.
10)I will be decent to them if they are decent with me.

Or none of the above????????????

10.

I always give people the benefit of the doubt, be it garages, restaurants, shops etc. If they try it on, I won't be happy. If they're honest, brilliant.

yep 10 if i ever have to go, will be having to go for a poxy alinement soon

10 for me too

i expect people to be polite to me, so i be polite to them

if a problem doesnt get solved, i still try to be as polite as possible even if i am a little peeved

um none of the above went into body shop n said pimp my cinq please! had its problems but 3 months later im happy, and i know if id have not giving them the space to do it wouldnt have happened, gotta be a little give and take with cars it doesnt always work. xxx

or is that just 10 reworded

10 for me! I like 2 as well....been there a few times, but I don't mind coz their coffee is nice AND free

No newspapers? just golf/fishing magazines


"um none of the above went into body shop n said pimp my cinq please! had its problems but 3 months later im happy, and i know if id have not giving them the space to do it wouldnt have happened, gotta be a little give and take with cars it doesnt always work. xxx
or is that just 10 reworded"

lol yeah think thats a 10 with a bit of 5 in it?

hehe yup! xxx

7 n 10 i thinks never had to go to a dealer except to renault and they wanted £350 for a petrol tank

best not get a hole in the punto 1 :|

7 & 10 for me, always get worried when they say "we dont get many of these come in" not had the fun of taking the turbo to a garage yet (and i hope i wont *touch wood* )

2, 7, and 10

I am only arsey when really pushed, Fiat scratched my door on the coupe when they was fixing the door handle. I didnt go mad i just said i want it sorting.

I was annoyed though!

has to be 10 only because my mate who lives next door is a mechanic lol

3 and 10. I live miles from the garage and if it's not fixed on time I can't get home!

This is the normal customer procedure we encounter.

Booking in....

I NEED A COURTESY CAR.... it comes back with 0.4miles more on the clock

I WILL BRING IT IN AT 8.30..... car arrives at 10.20, still wanted by agreed time (see below).

YOU CAN RING ME ON MY MOBILE......mobile permanently switched off.

Dropping the car off......

WELL I DIDNT ASK FOR A COURTESY CAR BUT I NEED ONE......receptionist goes to toilet and s...s another courtesy car

I NEED THE CAR BY 4.30.......receptionist puts down 3.30 on job card, customer arrives at 2.30 to collect

When collecting the car......

HOW MUCH?......

WHY DIDNT YOU GO AHEAD WITH THE £1500 REPAIRS ANYWAY, THEY NEED DOING?......Normally heard from the person who's mobile was switched off all day and owns a car worth £200

I DIDNT AUTHORISE A NEW WASHER JET FOR £2 I AM NOT PAYING FOR IT......Normally heard from the person who's mobile was switched off all day and owns a car worth £15,000

There are lots of others, lol but too many to list. I am sure you guys can come back at me with many replies. Perhaps we could have a top ten excuses from garages why your car isnt ready!

2 more to add to this list that I come across today,

11)The idiot....parks his/her car at the enterance so no other customer or delivery van etc can get in or out,then goes for a wander in the town until his car is ready......with his keys in his pocket
12)The quiet psycho......lovely person until it is mentioned a wiper blade is torn......then explodes into a psychotic torrent of abuse......then buys the wiper blade
13)Mr/Mrs never happy......you give discount,do small jobs free of charge & even jet wash their car(underneath & sills etc)even though you dont have to.....& not even a hint of a thanks!